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March 2024 by Ben Myers
I have eaten at this Zaxbys many times, and it was good. But yesterday it was not. I waited 15 minutes for chicken wings, and they litterly came out cold, plus the wings were super small. It was not a good value for my money. I sent them back, and they came out 1 minute later hot, which I assume they were put in the microwave. I'm not sure if I will be back.
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February 2024 by Diondra Nichols
Worse zaxbys in this
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February 2024 by Maria S
The guy who served us was nice. He opened the door for me and my Dad (we came in while he was cleaning the doors). He also rung us up, answered our questions, and brought our food to us. The food was pretty sub par. We got spicy chicken sandwich combos. I was too scared to get a salad from this Zaxby's.
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January 2024 by Deshundra Harris
I do not understand why this particular Zaxby’s can not get things together. Today, we ordered 2 Great 8 boneless wing meals, 2 kiddie fingers, 2 coleslaw, and an extra Zac sauce. we were charged for everything but one coleslaw. We received two 5 count boneless wing meals, the kiddie fingers, extra HONEY MUSTARD, and no coleslaw. It was through the drive thru and they were not busy. We didn’t realize it until we got home (10-minutes away). They told us we would have to come to the store with the receipt and card to get our money back. We’ve realized that It’s just a complete lack of competency at this point.
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December 2023 by Natalie Martin
Inside dining is great. Drive thru is a different story. They have someone taking your order no where near the menu, so you better know what you want (and you have no idea if they have a special item like the chipotle chicken tacos). Inside, we typically order a sauce for the dressing of our salad and it’s not an issue. However, it is consistently an issue when ordering through the drive thru. This last time they indicated that we ordered a ranch dressing when we did not, and they charged us extra for the sauce that we use as a dressing instead. Food is always good. Just make sure to go in!
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December 2023 by W
I'd rate 5 stars if therewasn't such a STARK difference between the quality of food you get during the day vs at night. Whenever I come here during the day, my food is always fresh & piping hot. The loaded fries are always LOADED with cheese & ranch like they're supposed to be and the container is filled up! The loaded fries are my absolute FAVORITE fast food "meal" to get - by far - because of how good the daytime crew makes them! 10/10 every single time. However, every time I've been here after 5pm-ish, the workers put significantly less food in the container & I'm lucky if they put more than a slight drizzle of ranch on top. Plus the cheese is never melted bc the food is always too cold to melt it :( The lack of consistency is very disappointing especially considering how expensive Zaxby's is. Shout out to the day crew for hooking my food up every single time, y'all are the best!
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November 2023 by Barbara McKinnie
The customer service is great! However, their portion sizes have declined. Especially with the salads. I’ve been slightly disappointed that the prices are semi-expensive, but quantity and quality have gone down significantly.
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November 2023 by Presley Cooper
Hit or miss with the staff and how nice they are to you but food always tastes
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October 2023 by Belinda McGee
The new loaded fries wasn't all
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October 2023 by Marcus Fanning
It’s very hit or miss. A lot of very young people here and sometimes the lack of care shows. When the right people are there it’s
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October 2023 by Shanna Pendergrast
Just left Zaxby’s and I was told when paying that they didn’t have my 4 piece plate on the order. So instead of adding one 4 finger plate they added two and gave me two. I didn’t want to pay for two 4 finger plates. So to get my money back I was told to take all 6 meals out and touch them and count how many fingers to find the extra 4 finger plate. Three of the meals were 5 finger plates. I told them I didn’t want to touch everyone’s plate to give them back one and they’d give me a refund so they could throw that plate away and then brought me an extra chicken finger. Come on Zaxby’s, your mistake, just give me the refund and let me get the food back hot to my family.
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October 2023 by Dan Norris
I can't say this about all Zaxby's. This one is slow on service, food is not freshly done and the dining room is not clean. I was afraid to use the soda machine for the lack of cleanliness.
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October 2023 by Linsey O.
Employees are rude asf. The one girl and her friend sat there and made fun of me for crossing my arms for waiting cause they fucked up my order. They didn't put any of the sauces on the kickin chicken sandwich like tf? And they weren't that busy!!!! And then I saw them making fun of me and when they noticed they were on shock. The girl gave me the middle finger which was uncalled for and she is on the clock which is even worse. The manager didn't do shit either. Fuck them lazy ass employees.
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September 2023 by Allison Hammond
This place used to be pretty good. Though we are noticing that we have to return to the order desk to get missing dressing or other missing items from our order. Which typically isn't a big deal until one of the employees accused my family of trying to get extras when they are just trying to get what was ordered in the first place. The drink station is almost always messy and sticky when we go, so that area may need more attention. Overall my main complaint is the service. I get that fast food is a demanding job and you deal with rude people, so I'm trying to be as constructive as I can without being rude. I try to be as polite as possible when asking for something that was missing from the order. I don't know, just has gone downhill I guess.
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August 2023 by Lee Fuqua
Well we get food here all the time and it’s pretty much hit or miss on service. Today though I ordered a salad and some kids meals. This is the salad I got. I get salads are leaner and healthier but where’s the rest . Any other location I go to loads it down. Plus it’s missing 2 ingredients and they did not put the salad dressing in. I basically got a few leaves, corn, and chicken to eat dry. Yum. Just check your food before you leave.
