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November 2023 by Nick Borden
Lori Coucke State Farm has some of the most competent and caring insurance professionals you’ll ever find. I can’t recommend this agency enough!
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November 2023 by Laura R
Morgan is fantastic to work with! Great office.
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November 2023 by kimberly harper
Morgan was wonderful and very professional!! The 1st two condos I tried purchasing fell thru but the 3rd one finally closed. It was a 3 month proces but Morgan kept checking on me throughout and answered all my questions!!
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November 2023 by Gilbert Maroney
Very professional and prompt in responding to every question and request. Made moving my insurance from Tennessee to Alabama a painless process. I could not have ask for a better agent.
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October 2023 by Vida Scott
Lori & her team was very helpful and sweet
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October 2023 by Roy Lord
Amazing! Heather was able to cut my insurance in half. Actually More!
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October 2023 by William Burkett
Lori is super helpful! She and her staff are always professional and prompt to address any questions that I might have about my policies or coverage. When I initially came to her, she was the only agent that was willing to take the time to listen and craft coverage to fit my situation instead of sell me the highest priced insurance package.
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October 2023 by Alicia Cole
Lori Coucke, Morgan and the State Farm total loss team are awesome! I appreciate the concern for my daughter after her accident. Everyone worked quickly to process our claim. The local and corporate State Farm team made the experience very simple and easy… Thank you…
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October 2023 by Shasta Lanford
Very friendly and helpful! Made changing insurance easy.
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August 2023 by Tanisha Phipps
Excellent customer service! Great rate for my home and auto.
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August 2023 by Lucas Moore
I’m grateful for calling State Farm! Duane was easy to talk to with top notch customer service! When he tells you he is going to do something he does it without hesitation. This guy is very knowledgeable about everything there is to know about home and auto insurance! He helped guide me in selecting the best policy for both home and auto! Thanks Duane!
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June 2023 by Angie Dalton
Great service and staff! Highly recommend them
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April 2023 by Calvin Payne
This is a warning for any families seeking insurance. Please don’t use Lori Coucke office period!!! My family experience a issue where had to file a claim on upstairs restroom start leaking in my kitchen causing my kitchen to be down for months. Lori Coucke firms showed no empathy for me and my family. The agent and office assistants is never available when needed to handle the business of my claims. After 6 months the issue reoccurred and of course we call to get some assistance and never receive a call for an adjuster to come out and look into the issue again until 1 to 2 months. With all that being said. Lori office failed my family by the lack of communication about my family insurances. They cancelled my home insurance in November of 2022 without my awareness on January 3rd, 2023. What a way to bring in the New Years!! With a sorry State Firm Agent Office Lorie Coucke firm. I see why her husband not longer working with her office. Mr. Coucke gave us bad advice during the second claim. I thought after relocating from Birmingham to Huntsville I would find a Insurance company that treat you like family. That is far from what my family experienced. And dis functionally family at Lori Coucke State Firm office is a poor service and case of insurance company. I’m switching from her office and I would not recommend anyone to her office for their services.
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January 2023 by Michelle Williams
Lori provided excellent service. She was kind and professional and won all of my business from Allstate.
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December 2022 by Jesse Whitaker
Very pleased with my experience. They worked to meet my needs and get me into the right coverage at the right price.
