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December 2025 by Gerald “MS Yo-Yo” steele
You can't get the help you need and you will not get the local office. The extra help that answers the phone are no help. I've been waiting on a document for a week that I still haven't received.
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September 2025 by gio mora
Great office
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May 2025 by Summer
Do not use. My rate was continuously going up with no explanation. I changed my policy last month for less coverage and it was suppose to be 80$ a month, and now this month it jumped to 140$. Their excuse is always inflation and has been for at least 3 years. After spesking with them they claimed they could reqoute for 193$ a month as well as telling me I WOULD be fined by the state because the coverage Allstate put on my car wasn't enough after I explicitly told them I wanted the minimum that avoids state fines since I didn't use it.. I called my parents agent for Allstate. Their office fixed me up, got me a new qoute with more coverage for less, and helped fix my coverage for the previous month for IF i was fined.
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May 2025 by David Rollins
The premium keeps going up you can't speak to anybody that's in this country and I am totally not pleased
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March 2025 by Bubba Thatguy
SEBASTIAN YOUNTS has been on piont i had issues with the call center and mobile app ......he fixed it took alittle bit but he made it happen .. I was very stressed out and very impatient was was very rude and full of anxiety Sebastian talk to me like a friend instead of a customer he made me feel very important he truly cares about his job and customer service and calmed me down very quickly even though I was mean and rude I give his professionalism 10 out of 10 and customer service 10 out of 10 he definitely knows how to deal with a person that is very upset and he's a great listener
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October 2024 by Mark Wharton
I have been a customer of Allstate Insurance Company for several years now (J. Waters Agency, Millbrook, Al.)
I am very pleased with the personalized service I always receive, as they have always been very prompt in helping me with whatever life changes bring us.
I would like to recognize two particular employees who always go above and beyond, Pattie and Sebastian. Both have always displayed a professional, yet personable,friendly, positive attitude.
One Friday afternoon (Almost closing time) my Son needed assistance with obtaining a policy of his own for a new truck he had purchased. I apologized for calling so late on a Friday afternoon and Pattie was so nice who then transferred me to Sebastian. I’ve known both for quite some time now. Sebastian spoke with both me and my Son, gave him several options, and my Son wanted to weigh his options before committing. There was no high pressure from Sebastian and he allowed us to end the phone call, so my Son and I could discuss the options in further detail. Sebastian stayed past closing until we called him back. He then worked diligently to tweak the policy and once he was finished, my Son had full coverage on his new truck and we were both pleased. Sebastian stayed over at least an hour to help us. In today’s world, you don’t find employees like that very often. I’m not one to post a lot of reviews, however, this Agency, these employees, deserve recognition for a job well done. THANK YOU!! I highly recommend giving them a call and allow them the opportunity to earn your trust and business.
Mark Wharton.
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October 2024 by gerard Jackson
Good People
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June 2024 by Brandon Pike
My house caught fire, yall were there right away and every time we have needed yall, you all have been there and treated us with respect,
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April 2024 by Jm Peak
Completely satisfied.
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March 2024 by Whitney Lasiter
I have never experienced such difficulty working with an insurance company on a claim. The lack of professionalism. Constant customer service hang ups. No response from agent after multiple requests to reach him. Very disappointed with service and assistance.
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January 2024 by Mike Mcaloney
They are all ways happy to answer and questions you have.
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December 2023 by Allen Acre
Friendly Staff, but will not do insurance with allstate on Mobile home unless you have car ins. with them and other mobile home insurance was too pricey!
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December 2023 by Larry Nichols
Great people great company!
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November 2023 by Lisa Thomas
Love Allstate and how they treat customers
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November 2023 by David Glidden
Excellent s service
