January 2021 by Kay Hull
Drive-thru time was a little long that was worth the wait
January 2021 by alyssa liu
they rushed me so i had to reorder at the front window. when i got to the second window, they gave us the wrong food. they told us to park and forgot our frappes. when i got home i saw a piece of hair in my mcdouble. i called and asked to speak to the manager and they hung up
January 2021 by Blake Popwell
They get my order wrong very consistently. Bad attitude from majority of the staff. Rude demeanor.
January 2021 by Gilbert Family
Absolutely poor service. We ordered ice cream and 2 apple pies. At the second window they told us to pull over. Employee brings us 2 fresh hot apple pies and walks off. We wait 10 more minutes for the ice cream. I finally said to my husband, take the receipt and go get the ice cream. While waiting one of the employees bumps into my husband, my husband says excuse me, the young male employee just looks at him and goes on. Then they tried to give him sundaes that obviously had been sitting for a while because they had melted. This was the first time we had visited this Macdonald's in a while because of the staff....looks like nothing has changed. But on a good note at least the ice cream machine was working!
January 2021 by Jess Sullivan
Went here after millbrook McDonald's was a severe disappointment. They wouldn't sell at discount they advertise on screen plus wouldn't stop texting long enough to take customers order.the girl at window didnt even look up when I was at window.she just stayed on phone..so disappointed in millbrook McDonald's.
January 2021 by Clyde Burford
Customer service is non existent. From rude and short order taking to waiting 15 minutes to get my food because the guy bringing it out didn't read the receipt to know what he was carrying. So by the time he realized it was mine, it was cold.
December 2020 by Nicole Gutierrez
went there Sunday night to get my kid a happy meal and a cheeseburger. first they forgot the burger and when I went to get it they acted like I didn't even order it. then my kid was in the car saying she couldn't find her nuggets even tho I saw the container in the box and yall gave her tarter sauce instead of the nuggets. like I literally waited 20 minutes for some tarter sauce????
December 2020 by Rebecca Johnson
Tonight was the third time in two months that we have gone through the drive thru, placed an order, and they did not give us the right food that we ordered. One truck in front of us tonight, hubby ordered 2 McRibs, 1 large fry. When he arrived home, there was 1 McRib, 2 cheeseburgers, and a large fry. They charged us for what we ordered, but what they gave us cost less. Therefore, they STOLE MONEY FROM US.! Not to mention, we did not receive the food that we wanted!
November 2020 by Jeremy H.
I am sure this place is just as terrible as the rest! Seems to be the standard for McDonalds. McDonald's customer service makes Walmart look like Target. The employees can't even be bothered to say good morning back to you or thank you!
November 2020 by Brad Lee
Busy on a Sunday morning so we sat in the drive thru for awhile. Service was pretty friendly and food was hot, except my wife said they forgot to ham on her egg mcmuffin.
October 2020 by Karen Cochran
I did curbside pick up and the young man was so nice that brought it to the car. Everything was correct this time.
October 2020 by vicki white
The fries ? are the best Good deals great when you don't want to cook after working all day
October 2020 by Ashley Patterson
I went to grab a late lunch today. I ordered some of the new spicy chicken nuggets, fries, and a tea. The young lady who took my order was curt, but friendly enough. The girl at the front window was not very nice at all. When I got home I opened my food and the nuggets were hard as a rock, clearly having been kept past their prime. The fries and tea were fine, but there is no way anyone should have served those dry, cold, hard nuggets!
September 2020 by Beth Warr
DO NOT EAT HERE..THE SO CALLED MANAGER MISHA NOT ONLY DONT KNOW WHAT THE SPECIALS ARE AND WHAT THEY INCLUDE BUT ENGAGES IN HORSEPLAY WITH HER SUPER .... AND WAS LEANING HER BODY OVER THE COUNTER WHERE THE FOOD IS PLACED WHEN IT COMES FROM THE BACK!!! VERY RUDE GIRL! we are In a pandemic..a panned I will be contacting home office.
August 2020 by Jerry Shands
It's a convenient location and your order will likely be right, but the customer service is seriously lacking at this location.
August 2020 by Dana Boland
Food is sometimes good, sometimes bad. Workers are always nice though
August 2020 by amanda dauzat
They left out part of my order. Got my friends but not my sandwich.
August 2020 by peachu
waste of 15 bucks. 1st order got a frappe, 2 sausage burritos, hotcakes and hashbrown.instead i got the frappe, ONE burrito and two of some mcgriddles i never asked for.called and was told to bring my order and receipt so it could be replaced. i did.got the new order wrong AGAIN and this time the manager gave attitude :/ waste of time and money, hardees can give better service than this lol
August 2020 by Robin McGalliard
I went this morning and sat for 12 minutes. They never took an order so we all just sat there. They started to take an order and then rudely cut the guy ordering off and told him to hold on. They were very rude about it. i was blocked in so I had to wait until the person behind me left, due to waiting time, so I could leave. Everytime I go to this McDonald's I instantly regret it because the service is horrible, never get my order right, and slow. The only reason I ever stop here is because it is really only option on my way to and from work because I do not eat Hardee's. They really need to close down and start fresh with an entirely new crew.
August 2020 by Susie Aldridge
Fast drive thru and no contact at all. Fast service
July 2020 by Bob McGough
Waited 10 minutes to get to where I could place an order. From that point I paid, pulled up to the second window, then got told to pull up to the rail. At the 30 minutes mark I got tired of waiting, and went inside to see what the hold up on my order was. When I eventually received my food I was in such a rush that I made the classic error of not checking the order. So of course it was wrong. In total I waited 45 minutes to get the wrong food.
July 2020 by Ginny Burton
Slow service, frequent incorrect orders, most of the employees seem to care less about providing good service.....
July 2020 by Kiki Williams
IT COULD BE BETTER...I WAS IN LINE ALMOST 40 MINUTES.
June 2020 by Romeo Rhodes
I genuinely don't go to McDonald's, however the person I was with was in the mood for McDonald's sweat tea. The tea was absolutely fine, the customer service however left much to be decided. I understand that drive through's need to move fast, however the interaction should still be pleasant. I'm unaware of the individuals name however she was very cold and seemed on edge. Overall not a welcome to make me want to return, though again, the tea is super good.
June 2020 by Rob N
Never gets order correct. Staff throws what ever in bad or equipment always broke
June 2020 by Kim Hilleary
She was rude on the mike and at the window. Then got my burgers with nothing on them . the shame is my 12 yr old grandson called it. He said"she isnt going to get it right."
June 2020 by Brooke Leigh Jones
The service there is HORRIBLE!! I went through the drive through this evening and ordered some chicken nuggets for my son and some double cheeseburgers. well first off the guy at the first window wasn't to to bad but when I got to the 2nd window not she was RUDE as hell. the burgers looked like they were put together in the dark and also they just threw some random sauce in the bag and never once did she speak and so after I had to sit there and wait on her to turn back around she rolled her eyes as she opened up the window.. They really need to do something about this McDonald's bc it is just all around NASTY!!!
May 2020 by Megan Meister
Giving you one star is the only way to do this. Your service has sucked BIG time for a good while. My husband ordered a couple of breakfast sandwichs today. You guys forgot to give us two hashbrowns. We asked for two extra sandwiches never got them and not charged.
April 2020 by anonymous anon
one of the worst places in millbrook. foods not fresh half of the time. workers are the absolute worst they definitely need to reconsider their staff. i will more than likely not ever return. i’ll gladly drive the extra 7 minutes to prattville.
April 2020 by Christi Leigh Patterson
4/8/20 around 2:30-2:40 pm. Just stopped by here to grab something small to hold us off until supper cause we were starving. So I ordered 2 McDoubles for me and my son. The buns were hard, stale and flat. Very disappointed. Couldn’t even eat them. Wasted that money and we are still hungry. Ridiculous!