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February 2024 by Kelvin Bryant
The personnel there are friendly and personable.
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December 2023 by Madison Massey
PSA: Millbrook Post Office refuses to deliver packages to people who do not live on the first floor of an apartment building/they do not get paid to walk up flights of stairs per one of their employees. Therefore, my sister and her husband have to go there every time they order something.This is absolutely RIDICULOUS, so people who live in apartments won’t get their packages because the employees refuse to walk up stairs Is this who you all want to represent your company? Is this in the policy and guidelines in the employee handbook? Let me know, thanks!
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December 2023 by FAT CAT AMPS - Alleycat
Always Friendly - never a problem
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October 2023 by Bill Stewart
On 25 September 2023 I visited the Millbrook Post Office to mail a book to Las Vegas via snail mail. Brittany, the postal clerk, was very helpful as she always is and informed me that my package would arrive 3 October. Took my receipt for USPS Tracking and to fill out customer service survey. Filled out survey, and followed up with personnel at Post Office to see if they had received the glowing comments I'd left. They told me absolutely nothing. Anyway I returned to this Post Office to let Brittany know that my package arrived on 27 September, an amazing 48 hours later. She was courteous, kind and always helpful with postal matters. I hope she gets this feedback. She's a great postal employee.
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July 2023 by Cony Rabbit
Our postal carrier has this habit of putting mail in tge box, on top of mail that is going out. Why?
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May 2023 by Frank F.
Fantastic experience this morning mailing some parcels. I struck out at the Prattville Post Office and drove over here to find the staff to be friendly, courteous and helpful.The young Lady at the counter was so wonderful! I didn't get her name but, my receipt says "Clerk #10" and I was there on May 15, 2023 at 10:11 am.She needs to be commended for her wonderful attitude and friendly service.
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December 2022 by Justin
Still waiting on my package. Says delivered but never came. Amazon, the supplier, or USPS will get back in contact with me. It was supposed to be delivered days ago but wasn't. If you can't do your job right, let someone else do it for you.
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September 2022 by Blake Harris
not happy about with usps mail if business does not have mailbox or po box they delivered to your house by truck they carrier a usps box
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July 2022 by Gavin Metcalf
This is how we are delivering $200 packages? Pure laziness.
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December 2021 by Ashleigh
Phenomenal customer service. I see why this is the highest rated post office I've been to in my life. The woman who checked me out, I wish I got a hold of her name, was so polite, fast and sweet to me and my girls. She gave them a lollipop, and awesome USPS coloring book for being good kids for waiting. Very pleased with this post office. I will make this my home base, even though I live in Prattville.
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October 2021 by Cynthia Hayes
I absolutely love this post office! I drive 12.4 miles to visit this office. I have had many negative experiences with my local post office. I came here to to see if it was different and it is day and night!!! EVERY single person that I have met here is kind and helpful! We are military, and have been many places and I’ve never encountered this!!! I’m so grateful! I mail packages now overseas every month and I look forward to my visits! THANK YOU all so much!!!
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September 2021 by RTG!!!!!
I always seem to have trouble with my packages placed at the wrong house or mail that doesn’t belong to me in my mailbox . This takes the cake. My package arrived to Millbrook USPS at 6:09 am yesterday. I look at the USPS tracker to find that instead my package being out for delivery today. My package was sent back to Birmingham and is now in Montgomery again waiting in transport back to Millbrook. My package was already in Millbrook 24 hours ago why is it in Birmingham.
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March 2021 by Emily Oswalt
Rob and the employees at this post office are above and beyond. I’ve had two different issues with “lost” packages in the past couple months. They were able to track them down and get them to me quickly. They’re always quick to respond and very professional. I love our little local and friendly post office. Thank you for continuing to be the best even during these crazy busy times.
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March 2021 by Angela Lehmann
The staff at the Main Street, Millbrook location has always been so nice regardless of how busy they are.
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May 2020 by Teresa Freeman
Thanks for your service during these hard times.
