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June 2023 by Bobby Leaber
Andrew and his staff at Andrew’s Imports are first class. I bought 2 cars from Andrew and it will not be the last. Andrew found me the right cars for my boys, Reggie checked them out and prepared them for delivery, Chris delivered it to me, and Lisa made the paperwork easy for an out of state purchase. You can not find this kind of service anywhere today. I highly recommend you call Andrew for your vehicle purchase.
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April 2023 by Irenaeus of Pensacola
Buying this car was a very hassle-free experience. I emailed Andrew inquiring about a 2006 Lexus ES 330. The car looked very clean in the pictures. When I arrived that weekend, Reggie, the lot manager, was there to greet me and asked if I wanted to test drive the car. Within a little over 5 minutes, I had the keys and I was able to test drive the car on my own.Once I decided I wanted to buy the car, they held the car for me so that I could get the money in the right bank account to pay them with. The offered to come down on the price by $500 bucks even though I wasn't planning on haggling (their listing price was already reasonable).The car drove great on the way home from Mobile, AL to Pensacola, FL; however, when I was almost home, the check engine light came on. There were no indications that anything was wrong with the car, but I was still concerned.I took it to an Autoparts store the next morning and it was an O2 sensor that was downstream from the cat converter. I wanted the O2 sensor replaced that day since it was my day off but my main mechanics were too busy to do a same day replacement. Being impatient, I made the unfortunate mistake of taking it to the Pep Boys that is located on Mobile Highway in Pensacola.They called me and told me that the sensors were covered in oil and that there was oil everywhere and that there was a bad rear seal leak. I told them to do a full diagnostic on the car so I could show what they found to Andrew. They included pictures and everything.That evening, Andrew returned my call (I had called him earlier in the day but he didn't answer) and I told him that Pep Boys told me the car needed $4,600 worth of repairs and I had the paperwork and photos that they provided. Andrew didn't think this was possible and offered to let me bring the car back to Mobile so they could take a look at it. I ultimately decided to let my mechanic take a look at the car before taking it back to Mobile.The next day, I took it to my oil change place and they said there wasn't a single oil leak and that all of the oil in the pictures was old oil from the valve cover gasket (which Reggie told me was replaced prior to putting the car on the lot).A couple of weeks later, I took my car to my mechanic who told me that the car was fine. He replaced the O2 sensor and the check engine stayed off. He also told me he didn't see any oil leaks. The only leak he spotted was a mild power steering leak that was probably coming from an old power steering hose. He gave the car a clean bill of health.Andrew could have gotten upset at me and dismissed me since I had already bought the car "as is (though if there were really $4600 worth of trouble that would be debatable)," but instead he listened to my concerns and offered to help if there was a major problem with the car. He returned my calls on multiple occasions despite the fact that I could have just been one of those dramatic and problematic customers (we all know that there are people out there who are like this) who makes a big fuss when there is nothing to fuss about.The fact that the owner and the dealership were so attentive to me even after I had purchased the car from them shows that they stand behind what they sell and are not just in the car business for a quick buck. I would definitely buy from Andrew's Imports again.
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March 2023 by Trenton Peterson
Andrews Autos was a very streamlined and lovely experience. My mother and I went to look at a lexus we later purchased and Reggie was extremely open and honest. The test drive was very nice and he helped us through the purchasing process completely. When we got the title in the mail they sent us cookies, just great stuff
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March 2023 by Kimmy Dawn
Took my youngest son to purchase a car for a graduation gift. Andrew's imports was awesome from start to finish
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June 2022 by Sheila Rivera
I don't normally take the time to do reviews but my experience with Andrews Imports was extraordinary. Reggie and Lisa made the purchase of my "new" car enjoyable. They were both friendly and professional and made me feel comfortable in my major purchase. The inventory while not as extensive as some, was impressive. The vehicles were detailed and cleaned and from my research, a cut above the offerings of similar dealerships. I went in with my own financing but when Reggie realized he could get me a better rate, he went the extra mile and got me set up with alternate financing that saved me well over 3% APR. I wouldn't hesitate to recommend this company to my friends and family.
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June 2022 by Pamela Jones
My husband loves his Toyota Tundra
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January 2022 by Jack Zaleski
I recently bought s Genesis g90 from Andrew. Lisa and Reggie was more than professional.Awesome dealVery happy customer from MiamiHighly recommend to our friends and familyThanks again
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August 2021 by Donna Bundrick
No Service After the Sale. Purchased 2017 Lexus NX200T in 2020. Claimed they put new tires on but supplied no warranty information. After 13,000 miles, two ties completely separated form the belts and the other two were dry rotted. SAFETY HAZARD. When contacted their response was "we are not a tire company and do not stand behind the tires." Offered to have them pay for whatever remaining warranty was supposed to be on the tires and they refused. Spent $715.00 on new tires.Do not buy from them.
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August 2021 by Dennis C.
No Service After the Sale. Purchased 2017 Lexus NX200T in 2020. Claimed they put new tires on but supplied no warranty information. After 13,000 miles, two ties completely separated form the belts and the other two were dry rotted. SAFETY HAZARD. When contacted their response was "we are not a tire company and do not stand behind the tires." Offered to have them pay for whatever remaining warranty was supposed to be on the tires and they refused. Spent $715.00 on new tires.Do not buy from them.
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April 2021 by Ernie Hardeman
Nice cars it was late when we stopped by just looking for now but will definitely put them on my watch list when we get ready to purchase
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March 2021 by Bridget Williams
Awesome crew here! Live Andrew and Reggie! Loyal customer right here!
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January 2021 by Margie Williams Bolton
Reggie is THE man! No pressure to buy, easy to work with through the process. Lisa took great care in explaining all the paperwork to my son, before letting him sign his name. The entire team provided excellent customer service to my son during his first car buying experience.
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January 2021 by Brandy Lassiter
Looking for a great car at an affordable price Andrew's Imports is the place
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October 2020 by Scott Pulliam
Just purchased my second vehicle from here in about a year. No need to shop anywhere else.
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October 2020 by Adam Odom
Customer service is above and beyond. Andrew goes the extra mile to make sure his customers are always happy with their purchase! ?