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January 2024 by Jennifer Hughey
Super nice and helpful staff.We went in because the switchover from Verizon was supposedly beneficial according to the home salesman when we signed up for fiber.Were promised picking up our phones at home and discounts that didn't end up working so after repeated calls and emails to the salesman (blown off when he was supposed to come back)we just decided to take them in to the store.They took a lot of time figuring out trade-in costs and plan, etc.Even to the point of escalating for us.Went above and beyond solving problems they didn't cause.Would recommend for sure.
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January 2024 by Yalanda Daniels
I love the employees at the Mobile Old Shell rd store.
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November 2023 by Brenda Derricks
Awesome customer service, eager to assist me in my need
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November 2023 by jacob cockrell
Absolutely amazing experience working with Mrs. Rubba, her customer service skills was 10/10 helped me out with every issue and concerns that I had regarding to my account. Recommend switching services just so that you have a chance to work with Mrs Rubba !!! Thank you again!!
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September 2023 by Richard Brandenburg
Got a discount on my Internet but the bill is much higher called and none of their foreigner reps could help me stayed on hold for next person and same thing no help they ran new cable to house and they won't be getting my money waste of time
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June 2023 by Joann Keith
Rubba, the manager, did a fantastic job at keeping me as a continued customer being that I was very dissatisfied with my bill and unable to resolve the issues with AT&T phone customer service the previous day. I had every intention of either leaving AT&T or getting the issues resolved. Rubba helped me by understanding my complaints and going out of her way to not only keep me as a long standing customer but also managed to get a few phone sells out of it. Without her patience, kindness and overall great customer service I am not sure if this reply would be as kind nor would I still be with AT&T.
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June 2023 by Taylor Sims Pecci
My husband and I had what we thought was a pleasant experience here last weekend adding him on a new line. A few days later, I get an email through Asurion thanking me for enrolling in AT&T's Protect Advantage. Mind you, this comes with a $14/month recurring charge!!! We never signed up for this, were informed of this, and certainly did not sign anything agreeing to this. After some brief research, I learned that some AT&T stores "partner" with Asurion and essentially automatically enroll customers who are on a new line in this insurance policy. Unsurprisingly, there is no easy way to un-enroll in the policy! I even logged into Asurion (even though I never created an account), and attempted to cancel the policy I did not ask for. Avoid this store and go elsewhere. We are personally considering switching providers given this shady behavior that takes advantage of customers.
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May 2023 by Taylor Sims
My husband and I had what we thought was a pleasant experience here last weekend adding him on a new line. A few days later, I get an email through Asurion thanking me for enrolling in AT&T's Protect Advantage. Mind you, this comes with a $14/month recurring charge!!! We never signed up for this, were informed of this, and certainly did not sign anything agreeing to this. After some brief research, I learned that some AT&T stores "partner" with Asurion and essentially automatically enroll customers who are on a new line in this insurance policy. Unsurprisingly, there is no easy way to un-enroll in the policy! I even logged into Asurion (even though I never created an account), and attempted to cancel the policy I did not ask for. Avoid this store and go elsewhere. We are personally considering switching providers given this shady behavior that takes advantage of customers.
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April 2023 by Austin
Rubba helped me upgrade my phone this last Friday and was extremely helpful and knowledgeable about the phone, my plan, and every accessory that I asked about. She made my upgrade and transfer experience very easy and I will always come back to this location thanks to her and her team!
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March 2023 by Larry Odom
Rubba, super knowledgeable!!!! Very helpful. Took the time to explain everything in detail. On a scale of 1-5…she was a 10.
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March 2023 by Alice Hamilton
Rubba the store Manger was very very helpful and very knowledgeable in what I wanted to do. Still have to decide but when I do I WILL be back.
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December 2022 by jeffery ramsey
Excellent Experience!!!!! The ATT team is very knowledgeable, and I got an outstanding deal. I will shop here over ALL other ATT stores. A special thank you to Rubba.
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December 2022 by MK Sullivan
Went in for assistance transferring data and setting up new phone. Rubba was extremely kind, patient, and efficient with the process.
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December 2022 by Lauren Giddens
Rubba and Lonnie were fantastic! So helpful and went above and beyond to take care of my needs!
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November 2022 by Brook McMillan
Rubba and Lunny were so helpful and attentive aiding us in getting our business account up and running. They were patient and ready to help at all times. I strongly recommend this store and especially these two ladies!
