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October 2023 by Dj Glunt
Service department is the worst! Had an appointment for them to look at my truck in July, but they ended up keeping it for over a week and never looked at it. When I went to pick it up, the service staff were extremely rude. Then just had another appointment for Oct 14 and when I tried to drop my truck off, Jerry the manager was extremely rude and refused to even look at my truck because of me picking it up in July. Stated he does not want my business and to take my vehicle somewhere else.
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October 2023 by Hunter P.
At first AutoNation Ford Mobile was amazing to work with. From the start they were the only one the worked via text from the start based on my request. Zach and Walter were great to work with and went above and beyond to make sure I got the vehicle I wanted. Grateful for the vehicle at the price. However problems with the way they handled the warranty and were very deceptive.Any buyers looking to purchase the AutoNation warranty please beware if you are not located near an Autonation. I was hesitant as I live over 2 1/2 hours away and was considering getting my own warranty through someone else because of the in vs out network deductible. They reassured me that the auto nation network included some local dealers in my area. Update it doesn't. It only includes Autonation. I asked several times and they said I was good. Now I have made a claim and they say my local dealership is out of network. I reached out to AutoNation Ford Mobile before posting and what they say is now completely different now that they sold the warranty and got their money. They claim I misunderstood when in reality they misunderstood what I was saying or just wanted to deceive me into purchasing the warranty. It makes complete sense that I was concerned about the increased deductible and being out network vs in after the price tag was close to $4k and living 2 1/2 hours away but they blame it on me now. Beware of the deception..
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October 2023 by Laurent H.
I guess if I would have read the reviews I wouldn't have come here. But I dealt with them in 2018 while working here from out of town. They fixed my truck and I was good then. Went in Saturday and left with a new 2023 F250 Lariat. Reasonable trade on my 2008F250 and reasonable price on the new purchase. Mostafa was my sales rep and he did a wonderful job. He was able to answer all the questions I had on the new technology (not a fan of). I love my new truck
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September 2023 by Marty M.
Don't come here to trade your vehicle Went to look at a F-250 that I liked but the manager Thomas lowballed me so bad that I walked out of the dealer without saying a word. Remind you my truck is a 2023 F-250 diesel with 13k miles! They wanted to take advantage of meHe also lowballed my cousin on his trade!He had a 2023 F-450 with only 8000 miles!So it's not like we had junk trucksWe had high demand and high quality vehicles.Go to Mullinax ford! It's a way better dealer then these guys that only want to take advantage of you!Also there service department is terrible! I went in the fix the window on my truck and they wanted me to wait 2/3 weeks to get it fixed and the guy there gave me an attitude! Went to Mullinax Ford and they fixed my window in 30 minutes!!! I do not recommend these guys at allThey are terrible in every department!they should get an award for the worst dealer in Alabama!These guys are a bunch of clowns. That want to play Circus games with you! do not waste your time!!
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August 2023 by Mary V
Two stares because I like and am satisfied with my car What Im not happy with is the way they treaded me when the spare fob they gave me did not go to my car. The original stoped working when I tried to use the spare one. Had to buy a new fob an had it programmed to start my car.Said before we found the spare fob wasnt for my car that they would pay to have it programmed. Had to buy another one to start the car, cost $539 to buy an have it programmed. The person that we talked with at Autonation said nothing they could do.Think they could had had a better attitude when they were calling me a lier. Will be happy to talk with anyone
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August 2023 by K W
Worst experience I’ve ever had with a service department. They kept my truck for a month and were extremely rude and didn’t even finish the repair. Never again!
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August 2023 by Melanie H.
They don't even deserve one star! Horrible! Dropped off for service , for a software update. Ryan, Nicole and some other lady, all lied to my elderly mom. Told her the vehicle would be ready in 5 hours. LIED DAILY, was told it would be ready the next day. Her health isn't great and this is stressing her as she has no transportation. Expressed her concerned several times. To just be lied to again. I had her ask to get delivered to her house, they refuse as they "don't offer that service". She would've never made appointment , but she was told it would only take 5 hours. Three days later they haven't even started the service. She has no way to get the car as I live out of state. She was prepared to sit and wait 5 hrs but she can't wait days and they DO NOT care. She is ubering over 30 miles to return home and will have to again if it's ever fixed. Don't use Autonation Ford of Mobile, AL!
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July 2023 by Cindy B.
i purchased a 2021 4 runner from auto nation ford on June 28th and discovered after the purchase that the third row seats did not have seatbelts. i notified the dealership on several occasions to resolve the issue but no one has even followed up with me! They actually had the audacity to say "well it passed the safety inspection!" Like I'm going to remove the seatbelts in a vehicle I just purchased!!! The customer service is ridiculous to say the least. This is fraud in my opinion so buyer beware!
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June 2023 by Leana Marie Ott
We took in my daughters 2013 Ford Edge, last week to have her water pump replaced. They had it repaired quickly and we will definitely recommend them.
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June 2023 by Stu A.
I was determined to sell my BMW convertible due to all its repairs .I went to Auto Nation and the manager offered me a low ball offer. I left and when I did, he said to me ,make sure to give me the last chance! At the end of the day, I then called the manager and I told him what I was offered .He immediately promised me a hundred dollars more. I told him I am coming right over. when I arrived he was MIA. I told the other con men then what he offered me. they made me sit for two hours finally giving me a check for a hundred dollars less . I said no and demanded back my car. they said it is gone already to Florida. I told them that I am calling the cops. They said they had to get a new check from Tampa and it will take a long time. What the hell ?They said ok and will give me my promised amount. An hour later they gave me the check for the right amount. What a bunch of low life's!!!! By the way, when I was leaving I saw the original manager in the back hiding.
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June 2023 by Robin Walters
Recall service was great Cameron was good to work with.
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May 2023 by Renee L.
Wish I would've read the reviews before purchasing, it's been a month and I still don't have a tag for my car, the guys behind the counter are extremely unprofessional, getting upset throwing items across the room, finance manger is a complete liar... buyer beware!
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May 2023 by Jamie Hendricks St John
I took my car in for warranty service and they had my car fixed and ready to in just 3-4 hours. Easy to schedule appointment, and fast work.
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May 2023 by Bradley Owen
Fast friendly service. No selling on parts or labor you don’t need.
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May 2023 by Diane Harvison
Great place. Friendly and very courteous. Mattie Brewer was great. She knew what I was looking for and got right on it. She made it happen! We were offered water and coffee while we were there. I will recommend this place. It was also very clean.
