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October 2023 by Jeff tonini
I had my first 5,000 mile service done, the staff was nice and everything was going along fine then. They informed me that they could not finish the service due to not having all of the parts. ( strike is what I was told ) they said it would not matter that they would do it next time. I’m sorry if it wasn’t required then why put it on there. My issue is no one communicated this to me on the front end. Then they brought my car out and it had greasy hand prints all over the door and around the engine. I asked to speak to service manager and his response was what would you like me to do. I choose to get in the car and take car of the stuff myself, I know it sounds petty but when you spend a 100,000 on a car you want people to take care of it like you do.
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October 2023 by Cheri Godwin
It was horrible from the start I get there. There were 3 people at their registers none of them acknowledged me for about 5 minutes. I leave my car there for 2 days. They called and said there was nothing wrong with it and they fixed the recall. Went to pick my car up. Said no charge. For running a test from front to back inside and out.Because I couldn't find anything wrong. I asked if that diagnostic test would have shown there was sensors out, he said yes, I told him there was sensors out every time I backed up. Why didn't they catch that sensors ? He went and looked at the paper that I had to ask for a copy of ... 9 sensors were bad. Didn't offer to fix them , didn't say anything else about it. Cause he really didn't know it wasn't his fault I go to get in the car, they broke my seat and The guy who drove my car wouldn't come talk to me himself. So disappointed! I know you gotta do what you gotta do these days. Just to feel that spot because you need help in a place of business. These people act like they really didn't give a c***And I love my car and it's not been running, right? I was excited to finally be able to put it in the shop.
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October 2023 by Wilfredo Perez
Brandi Hessler, checked my truck in and was very helpful with the whole service Within the first day she called me 3 times to communicate about the diagnostics process and my charges. The next day they found a problem and asked if I wanted to go ahead with the fix. My truck was only at the dealer a total of 2 and a half days and she Brandi called me to let me know the truck was ready
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October 2023 by wayne peterson
Just bought a car with the help of Geoffrey. He is the best salesperson that has helped me with any purchase in my 74 years.Patient, knowledgeable, thorough and no pressure. This dealership is lucky to have him.Everyone we met was friendly and helpful. Great dealership!
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September 2023 by Carmen Green
Noah couldn’t have been more pleasant to work with. He wasn’t pushy but just had the most pleasant personality. Would ask for him in the future when buying a car. Such a nice change from “the typical” car salesman.
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September 2023 by Brent Rogers
Service advisor was very nice and professional . However the price for the oil change in my Corvette was nothing short of outrageous. $234.00 to change oil and filter. I went on Amazon to get a price on the same materials and it was $69.00 plus tax and freight. They rip people off by telling them that the oil costs $17.85 per quart and show low labor costs. I dealt with this dealer under a different name for over 40 years and bought several cars from them and was happy with the service until now. I am at a loss to figure out what I will do now.
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August 2023 by Ryan B
Joe Bullard Chevy is the best dealership for Chevrolet in Mobile! Amanda, Danny and the rest of the sales team made purchasing my 2023 Chevy Silverado effortless! They honored my Military discount, helped me set up the truck, and gave me a great deal. I can honestly say I wouldn’t use any other dealership in Mobile except Joe Bullard! I appreciate you all very much!!Thank you,Ryan B
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August 2023 by Carley A
Dylan was a great salesman. I never felt pressured to buy the car. He let me and my partner test drive the car many times. He answered questions after hours and on his day off. He called us days later to make sure we still liked our purchase and was satisfied. Dan was helpful in installing the app and setting up the car. Amanda (I think was her name) took her time to draw out pictures about the warranty I was getting so I understood better. I enjoyed the whole experience.
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August 2023 by L Fread
Oil change and tire rotation went good. Service advisor was polite and kept me informed on how it was going. Wheel lock key was placed in driver’s seat, was back where I couldn’t feel it. Stop a couple miles up the road to make sure it was in the truck. Didn’t see it so turned around and went back. Advisor checked with the mechanic that said it was in the truck. Found it and put away so could head back home
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July 2023 by Chris Chiniche
I had been to the car lot a couple of times and both times Hayden came right out to greet. He was very professional both times but down to earth like a salesman should be to connect with everyday people like me. The first time I was there I was just looking and wasn't ready to buy just yet and Hayden still didn't pressure me in anyway. The second time I was there he came right out once again and just like he was the first time and I knew I would let him sell me a truck. He did not pressure and he answered every question I asked. It was truly a great experience from a big dealer and mainly because of Hayden not being a typical pushy salesman. He and Mr.Lee took great care of my needs once to buying process started. Both outstanding guys that I will deal with Hayden again and will most definitely buy from them again. I truly hope Hayden is very successful in years to come and I will try everything I can to get family and friends to buy from him. Never had a salesman text me a week later to see how I'm liking my new ride. Great job Hayden... Keep up the good work and stay just like you are. Everyday people will buy from salesman like you!!! That's a fact!
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June 2023 by Betty Graham
Hayden was a nice young man to do business with. He was always smiling and was very professional. He answered our questions without pause was not the type of salesman that was pushing us to buy. We appreciate his great attitude. We have bought several vehicles at your business and this experience was one of the best.
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June 2023 by Allen Adams
Lance Ezell and Tommy Barnett did an excellent job repairing the vehicle and communicating with me throughout the process. I am completely satisfied with the service I received. Those guys are exceptional at their craft. Also, I don't want to leave out the shuttle driver, Julia. She was attentive to the driving and very pleasant to talk to on the ride. Overall a Great experience. Definitely will be back.
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June 2023 by Sarah Johnson
Excellent customer service received at Joe Bullard Chevrolet. Solon was an absolute joy and complete professional from the over the phone customer service he provided to my arrival and purchase. After a hectic morning, it was nice to enjoy such professionalism in the parts department for such an insignificant part purchase. In a world where great customer service seemed to be a thing of the past, I’m happy to know that it still exists. Thanks again Solon for all of your help today. I will definitely be back.
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May 2023 by John Howell
We bought a 2023 Chevy Z71 Trail Boss truck from Joe Bullard on 5/5/2023. We had a wonderful buying experience. Geoffery Crabtree is a awesome salesperson. He was very knowledgeable about the trucks and helped us in every way possible. The General manager there, Drew Favors, was very professional and great to deal with also. We were in a huge hurry to finish up the paperwork in order to make it to a graduation ceremony. The entire team there at Joe Bullard came together to make it happen. We were in and out of the finance office with Amanda in 7 minutes flat. The guys in the back did the ceramic coating and detail of the truck in record time to get us on the road. All in all I couldn’t see how this amazing team of employees could get any better. Awesome job by everyone involved. I’ll definitely recommend Joe Bullard Chevrolet to anyone looking for a Chevrolet.
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April 2023 by Gunny Reed
Jake Williams was my sales person and he did an amazing job! This was the easiest car buying experience I've ever had. I got an amazing deal and the total experience was first class. Everyone was very professional and friendly. I highly recommend anyone looking to purchase a new or used vehicle to use Joe Bullard.
