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December 2023 by john herndon
Ms Jacqueline Rankin has provided excellent customer service to my sister who moved to Mobile from Atlanta, Georgia. She feels very fortunate to have Ms. Rankin help with all her banking decisions.
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May 2023 by Jonathan Shearer
I just switched to this bank and wish I hadn't. I deposited a check from my insurance company (USAA) and they put a hold on it for 10 days, making the funds inaccessible. This is an absolutely ridiculous business practice and a terrible way to treat military veterans.
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July 2022 by Jay-Michal Fletcher
A future warning to anyone thinking of getting an auto loan here; The only way to pay your loan here is by providing a routing number and a account number! They will NOT take a debit or credit card as a form of payment. I would be surprised if they even accepted cash at this point. The process to get your 10-day pay off is through fax and snail mail ONLY! They will not email a copy, will not send a .pdf, will not scan or upload to you. The request takes a minimum of 2 days for them to process (If they even do it!). The local branches are useless since they can't even get the information for you because they have to put in a request also. This is the hardest I have ever had to work to GIVE a bank money.
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October 2020 by Jessica Watkins
I was a complete reck. But my banker ms Cora went above and beyond to help me. Ms Rankins is the branch manager and she listened to me also. They worked hard and was so caring. They calmed me down and took care of my situation. I followed up and they're still assisting me. This is a great branch and the manager and team will work hard to help you. No attitude. Just smiles.
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November 2018 by Cary Quint
Do not bother going into the branch to discuss your mortgage and escrow account. They will just call the 1-800 on speaker, and wait on hold, and get you to repeat everything you just asked them to the person on the phone. I could have just called the 1-800 number myself and saved the trip.
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August 2014 by Andy Yactayo
Great Service!
