-
January 2024 by Myroslava Kozyak
disgusting service and terribly rude staff, absolutely no one cares about you - if you are a carrier
-
January 2024 by Серега Шинкаренко
This lot has a terrible staff they are rude and unprofessionalif you are a transporter just skip this lotyou will lose a lot of time there
-
January 2024 by Chris O'Brien
Great experience when purchasing my vehicle. Way better than going to a car dealership and having to deal with salesmen and that "finance " person who hides behind the counter that you never talk to have and to wheel and deal a price. Only negative experience was the process. It took longer than usual only because staff was new and didnt know the system.
-
January 2024 by Sales Sales
Took longer than the last purchase, vehicle wasn't ready when I arrived for my appointment time. The sales rep was very friendly and knowledgeable.
-
January 2024 by Renee Bozone
Everyone was very helpful. Made sure was satisfied with my truck. Kept me infirm during the transport. Even informed me they the truck appreance did not meet their standards and they were correcting that. Paperwork was completed quickly.
-
January 2024 by Heather Presley
We have bought three vehicles from Carmax Mobile. Great customer service
-
January 2024 by Michael Talbott
Great service. Easy to work with. Would use CarMax again and refer to friends and family.
-
January 2024 by Kyle Lantz
Jordan was a pleasure to deal with and I would highly recommend her to anybody who is looking to get rid of an old car quickly and efficiently.
-
December 2023 by Tremaine Q.
This was the worst experience I have had with Carmax being a repeat customer. I have been waiting to get a review or survey of anything, I haven't so here's my public review. I had been looking and researching for at least a month. When I finally found the car that suited me, I went into the Mobile location to do a test drive. Upon arrival to an empty store, I was greeted and told that there would be at least an hour wait before someone could assist me. I work from home and was on a time limit so I left and continued my research from home. I found a car that I paid for to be shipped from Naples, Florida. I called the store (Nov. 11th) and requested the car be shipped to the Mobile location. Again, I could not receive adequate help and had to speak to the call center to get the car ordered and shipped. The call center rep went over the details of shipping but not features. I was told the the car would be ready between Nov. 15-22. I paid for the shipping and waited to get updates and notifications. I received only 1 notification that following day once the car was shipped. I waited a few days and called to check status (Nov 16) and was told by someone in the Mobile office that they were waiting on the title and the car was going through inspection. I assumed that she or even anyone from the office would at least reach out to the Naples store to check if it had been sent but no one checked. Also, by this time all notifications had stopped. I have a relative that works at another location so I called (Nov 18th) to see if it was any way they would be able to check on what was going on with the transfer. Within 5 minutes of speaking to them, I finally received a call and an update on my transfer. I was told that the title had not been received and that they were overnighting it and would text me (without confirming my number) the tracking details. Needless to say, I never received any tracking notifications until I called the call center once again to check why I was not receiving anything anymore. I called in again on Monday and still no title. The call center found that the texts were going to the wrong number! She deleted the number that was on file and made sure I was receiving texts again. I finally received some communication on Tuesday (Nov 21st) stating that the title would be in and asking what time would I like to come in. I requested a home delivery due to my work schedule and that was out of the question. I requested a Lyft and was denied that also. Appointment was set, finally made it to the car and the features that were listed on the site were inaccurate. I purchased the car because I had no way to get back home after paying to get there, taking time away from my job, and paying for a car to be shipped with features that I thought I was getting. To add insult to injury, driving home, the tire light came on, after said inspection, and I was told that I just needed to add air in my tires or bring the car back for them to add air when I assumed that was done during inspection! I received a congratulatory email on my purchase though. Which was also sent to someone else's email! Which is clearly a breach of privacy. This experience has had me contemplating my future dealings with Carmax and it took a while to do this because I wanted to handle it personally, but since my privacy has been breached I decided to do this publicly. I was also not told about the license plate fee. I was specifically instructed to bring in the envelope within 20 days of purchase and they would input my info and I would receive my plate. I had no idea of the fees that I would incur. Most disappointing experience ever.
-
December 2023 by Cindy Elder
I am very glad I got my car from CarMax everyone there is awesome.
-
December 2023 by STEVE JONES
Easiest car purchase I have ever made.
-
November 2023 by William Stone
Dirtiest vehicles of any car lot that I’ve ever been to. All cars look like they just pulled in off the interstate after a full days drive. Bugs on the glass and front end, dirt streaks as if it had been driving in the rain. Don’t open the door: you’ll be greeted by the smell of cigarettes or rancid food. My daughter wouldn’t even sit any of the vehicles because of how dirty they were. Very disappointed in the Mobile, AL Carmax.
-
October 2023 by Lan V.
I bought my Mdx on Monday and notice the tires has slits and holes in the two front tires. They change the back ones. I called carmax and talk to Spenser about it and he replied saying it meets the standard. They let me leave the dealership like that. This is a car accident if I don't fix the tires. This would of killed my family
-
October 2023 by Lisa O.
On September 12 of this year I paid to have a car shipped from South Carolina to the CarMax in Mobile. They were supposed to have done a complete inspection on this vehicle prior to it being sold. It has been a complete nightmare dealing with Carmax in Mobile I have every intention of signing off on this vehicle that I have not had not even for a month. I am positive that the Mobile, Alabama CarMax must have some sort of record of the times that I have called and complained all for nothing because they have the worst customer service that I have ever encountered.
-
September 2023 by Brittany Seaman
0/10. DO NOT recommend. First of all, the offer on my car expired on a Monday and I came back on a Wednesday and they offered me $1000 less than they originally did. There was less than 100 miles added to the car from the 1st appraisal to the 2nd appraisal. We went with it anyways, because they said there was nothing they could do. I sold the car at 3pm and tried calling the next morning at 10:30am because I noticed I left my sunglasses in the car. I was put on hold for 30 minutes. I tried to call again and never got ahold of anyone. I came after work to ask again about my sunglasses and they said they weren’t in there, which means whoever cleaned the car, stole my sunglasses instead of turning them in. I told the guy who checked for them that I think someone must have taken them and he said “that wouldn’t surprise me” which to me sounds like that happens quite often. Which is CRAZY