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November 2023 by Terry Nelson
He is a very nice person and helped me out alot thank you Christopher so much have a wonderful day
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September 2023 by Kevin.sold_
Chris was absolutely wonderful and patient. Best treatment ive had with a phone company.
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February 2023 by Mollie Newsome
Very friendly and helpful staff. Unfortunately the staff has to work for cricket wireless. The cricket wireless customer support leaves a lot to be desired. However, the people working for them are great!?
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January 2023 by Jamie P.
The gentlemen that helped us was great! It was not his fault what happened. Our experience was terrible with customer service on the phone and so I left a review. They took my review down. As you can see their was no profanity or anything to have taken it down. I just don't want anyone to make the mistake that we did. We have been with this company for almost a decade. I tried explaining to them something was not right with our box. They only went by what their computers were saying. Machines make mistakes. They would not give us another box after asking several times. Please just beware.
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August 2022 by Tony G
I am giving 1 star because I can't give negative stars. Customer service is a joke. Don't use this company
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July 2022 by Barbara Anderson
Karolyn and Elvia we're amazing went to upgrade my phone and they helped me find a new phone and case that fit my personality....they were jus a great store in general.... definitely coming back jus to pay my bill even tho they are an hour away
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July 2022 by Robin Bright
They were awesome April was so knowlegable and super nice ty for making my Granddaughter's Birthday special
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January 2022 by William Dunnam jr
Excellent service. The whole team is great. They will help you with your phone problems, find the best plans that work for you, and provide wonderful deals on accessories. Go see Bubba, Stephen, and Taylor. They are all great.
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January 2022 by Robert Powell
The guy working was awesome. Answered all the questions I had and gave me some good advice on the devices I was looking at.
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January 2022 by Lilia Foster-White
The sales representatives are always so nice and helpful. I truly appreciate that.
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December 2021 by Tonya
My husband and me came by here to pay our bill and to add hotspot to our existing plan. The next day we woke up to find our phone was cut off. Come to find out that we paid for hotspot right before the new billing cycle began which made the hotspot seeming we still owed $10 which was not the case. We paid it! It was very difficult to get them to fix the problem and mistake they made! Thankfully the nice lady who took our payment that night was understanding and stood up and told the customer service man we were speaking with that we were telling the truth and they were wrong! Two Thumbs Down for everyone else there at Cricket!!! Also the service is sometimes spotty or unreliable.
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December 2021 by Theresa Hise (Tk)
Everything's been great here except for the autopay for 3 months I've had a problem with it I finally went into the store and they dealt with it fixed now
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December 2021 by Vicki Schaffer
It was very unprofessional The lady that waited on me took my money without making sure the phone was to be unlocked now that's not unlocked it won't get unlocked and I've lost $100 so I had a horrible experience at child's place because y'all don't know how to hire the right kind of folks because obviously this young lady did not know what she was doing because she should have made my phone unlocked before she put that before she made me pay for that knowing that it was not a refund and now I got to pay $100 is coming out of my paycheck for no reason that y'all getting for no reason because I have the phone wouldn't work so now I got to eat $100 so I had a bad experience at your shop and then my talk to the one of the managers at the young lady the other young lady called hung up on me she was very rude herself so I don't think I won't cricket anymore but think I'm going to go for another place to buy a phone service
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November 2021 by James Harrell
Manager is extremely rude. I went and paid my phone bill the night before my billing cycle started over, and I added hotspot for $10. About 2 hours later (midnight) my phone service was cut off and I supposedly owed $25 (hotspot + reactivation fee) even though I JUST paid my bill hours earlier. The next day, after missing work and nearly getting fired bc of no phone, I was able to activate bridge pay and call the cricket store. The manager said IT WAS NOT HER PROBLEM. THANKS A LOT.Customer support on the phone wasn't very helpful either - first one hung up on me, second one said it was not their problem and there was nothing they could do about it, third one FINALLY fixed it after about an hour on the phone when I demanded to speak to the CEO of cricket.
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September 2021 by Kay Hale
The Best customer service!
