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October 2023 by Minus Plus
thank you Raymond Williams for an amazing experience. We were given the deal, explained the numbers, and you worked very hard to get where we wanted to be in delivering an awesome New Mazda!!Sharron Gahan
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September 2023 by Tracy Ann
I bought my CX-9 in June. I was just looking at my options and ended up with this car. Mr. Ray was amazing and made this an easy and flawless transition. Thank you!
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August 2023 by Cam Belote
We bought a Mazda CX9 Saturday. This was the smoothest and fastest car purchase I have had. Have purchased two vehicles from Ray Shaw- our salesman. Definitely recommend Mr Ray. He is personable and gives an experience that is more than just a sales transaction. This Mazda dealership is managed well by the general sales manager- Stefanie Buford. Very knowledgeable about what she is doing, professional and is a hard worker. Was very pleased with this experience.
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June 2023 by Kimberly Heard
I purchased a new Mazda CX-30 yesterday and couldn’t be happier. Raymond Williams was my sales associate and he made the whole process so easy. He was very knowledgeable and he wasn’t pushy like some people can be. He answered all my questions and went through all of the features with me before I left the lot. I would recommend him to anyone looking to buy a Mazda and I will gladly use him in the future to buy another vehicle.
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May 2023 by Andrés Arturo Contreras Orduño
Great cars, great design but the people in the mantenance and sales are the worst ever. They work like if they were doing a favor for you. This year I was thinking about buying a new honda or new mazda and only because of the sales people I bought the Honda.
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May 2023 by Rosanna M.
I have a Kia Sorrento, with many recall that are dangerous and they scheduled the appointment and the call me to canceled it because they are short of hand. The SUV may get on fire and they told me to take to another dealer, they sold this vehicle and they can't offer service? Just because it is a recall.
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February 2023 by Paul Clinton
Had a 2021 cx5 shipped to mobile. We needed an extra key. ( and a local dealership) The key was $240, the programming was $130 and I would not even be here complaining except that service said they were too busy to program the key so I’d have to wait a week! Parts guy dazed and confused, shop dude was in part’s complaining and service tech said he’s the only one there and they order wrong parts again.
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February 2023 by Jake Brown
I just bought a new Mazda 6 from a reputable dealership in Pensacola, FL. Within the first month of owning the vehicle, my check engine light came on. Keep in mind, I work in Mobile, so it is way more convenient for me to have my car operated on at Dean McCrary Mazda in Mobile versus taking it all the way to Pensacola.It was a pain to get an appointment scheduled with these guys, but finally I did. But once they were finally able to look at my new vehicle, they didn't fix the issue (something to do with the water pump), they just erased the codes and turned the check engine light off. So basically slapped a band-aid over a larger issue.Well, guess what. My check engine light is back on a couple of weeks later because that band-aid ripped off and it's impossible to get in touch with these guys who didn't even fix the problem the last time.This dealership will not be getting any business from me in the future.
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February 2023 by Trevor Buckner
After quite a bit of back and forth from a salesperson, Raymond Williams (anytime I would email, I would not get a reply; instead of replying-all, guy kept emailing my mom instead of answering me and would start off the email with my name ), we committed to purchasing a used Honda CR-V. We confirmed the date, time and down payment and he said he would see us then. We were all excited for it - my mom's old car died and we've been trying to find her a decent user SUV as a replacement.The very next day (today), after everything had been agreed upon, we texted asking for the Carfax info again as the car had been taken down from the site. We texted b/c it's the only digital communication he would somewhat reliably respond to eventually. No reply for several hours, and when we did get a reply, he simply texted "The car has been sold by the lot next door." We call, he ignored us. He wasn't even professional enough to call us - no, he *texted* us and then ducked our calls.We called to speak to the general sales manager and she was very short and snippy with her replies. We waited a bit to cool down before my mom called so she could be calm. The lady couldn't be bothered with our situation and could not care less about any of the situation and basically said that we should've signed for it and bought it on Friday (yesterday) when we were interested.So my credit gets checked, I lose a few points from the inquiry, we agree on terms, a date and time and he bails on us. Very professional. Avoid this place and this guy. I can see why they don’t have a 5, or even a 4, star rating.
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February 2023 by Angela Simmons
Thank you, Stefanie and staff at Dean McCrary Automotive Group for all the help through the purchasing process of my 2019 Jeep Wrangler Unlimited. You made the process super easy and it was a pleasure working with all of you!
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February 2023 by Bailey Adams
Terrible customer service. They refuse to fix my under warranty car. I’ve had many issues with this dealer over the past two years with both my Mazdas.
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December 2022 by Brooke P.
Our Volkswagen needed a simple oil change, so we made an appointment here... it took almost 4 HOURS! To make things worse, it was a very slow day at the dealership (raining, few other appointments). When we finally got into our car to leave, our check engine light was on!! So they had to take the car back in to examine it and reset a sensor... they even forgot to replace the next service sticker on the windshield corner Despite the embarrassingly slow mechanical service, there were a few ladies on the Volvo side of the dealership who were incredibly kind to my 1.5 year old son and entertained him with a stuffed bear. Thus, these three starts are only due to those nice ladies - not for the maintenance itself.
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September 2022 by Jay C.
I would STAY AWAY from this poorly run business. I had my Porsche in for service and had to call 7 times before they confirmed my car arrived by a tow truck. Once they had the car it was another 4 days and 15 calls to confirm they could actually start working on the car. Total time was 3 weeks on my car to be repaired. I tried to pick it up and take it to another shop but was told it was not drivable due to missing headlights and the brake lights. In the end I had over 30 calls to the shop. 3 Weeks of no car or even an offer for a loaner. We are talking about 100K cars here and zero service. Tried to get the service manager involved and he never called back. The ownership at this group of dealers is HORRIBLE. Went to trade the car... Had what I thought was a deal on the table and "they were running numbers". Waited 3 days with no offer back. Called the sales person and never would return the calls. Then on to the Sales Manager, Zero calls back. I was ready to spend close to 100K again and no one there wants to sell a car. 4 Weeks pass by and they still have the car I wanted. Call again to speak to the sales manager/salemen. ZERO care given. Stay AWAY from these guys. For being a high end dealer they should be selling Yugos or working at McDonalds.
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August 2022 by Tammy McCarthy
Raymond was a joy to work with!!! He was non-pressuring, very knowledgeable and genuinely kind. This was our 16th car we have bought and this experience by far was the best we have ever had when buying a car!!! We plan to buy more cars from Raymond. He will have our business for life!!! Our hats go off to you Raymond!!! Thank you!!!
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May 2022 by Harold Whitted
This is our 5th experience buying a vehicle and this was the best experience we have had. Stefanie Buford had everything lined out before we even arrived and then Raymond Williams was extremely helpful throughout the whole experience while at the dealership. I would definitely recommend going here. I know I will return here myself. It was a simple process that didn’t take as long as most dealerships and they actually didn’t have hidden fees. What we discussed with Stefanie before our arrival is what they stuck with. They were honest about the price and payments and all. They help get you in the vehicle “YOU” want and not just what benefits them.