Dillard's at The Shoppes at Bel Air in Mobile, Alabama, is a large fashion retailer offering a wide range of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home goods. The store features products from popular brands like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher, providing shoppers with both national and exclusive options. Customers appreciate the friendly and helpful staff, especially at the perfume and makeup counters, where employees take the time to assist and educate. One customer shared how a staff member at the perfume counter made her feel special when she left with a new fragrance, while another praised a makeup artist for her kindness and expertise. The store can be a comforting place during sad times, such as purchasing items for a funeral. However, some shoppers have experienced inconsistent service from different staff members; while one helpful associate made their shopping easier, others were less attentive, which impacted their experience. Positive comments also highlight the store’s ability to provide personalized assistance, such as helping customers find bras that fit comfortably after years of dissatisfaction. Overall, Dillard's is valued for its wide selection, quality brands, and attentive service, though some customers note areas for improvement in staff consistency.
Visited this store during the busy week of Christmas. Carmen was the associate who assisted me. She was very kind and patient with me. Sadly, you dont get this everyday. So grateful because I dread busy, crowded social settings. She doesn't even know how grateful I am.
December 2025
My sister and now I went in to find a pair of boots today and Riley in the shoe department was super helpful. She gave suggestions was very patient and was overall pleasant to work with! Keep up the good work.
December 2025
Great experience in the women's dress department. Sales associates were very helpful and personable.
