-
March 2024 by FLEET DEPARTMENT
Stay away from this place. They will try to screw you up with repairs your truck doesn`t need
-
February 2024 by Dilshod Muminov
The mechanic sat in the truck and was on the phone for 2 hours. arrived at 11 am, in the evening they said it would be ready tomorrow. We didn’t want to wait and took the truck and they charged us the full amount for repairs. supposedly the work was completed completely. if they finished repairing the truck then why should I wait until tomorrow?
-
February 2024 by Geoff Nelson
Worst dealer I’ve dealt with. I’d give 0 stars if allowed.
-
January 2024 by A Sykes
Everyone was super helpful, friendly, & knowledgeable. Thank you!!
-
December 2023 by J F
Parts counter people are great
-
December 2023 by Tori Cox
A huge shout out to Nick and the Mobil tech Adam. I had an issue with the DEF system on my one year old diesel pusher RV. Went into limp mode just as I pulled into my RV spot. I called Freightliner. They called Empire truck in Mobile Alabama. Nick called me almost immediately. We discussed my issue, he was friendly and extremely knowledgeable. Was sure he knew what the fault was. He had the necessary part in stock. Amazing. He scheduled their Mobil tech Adam to come to me and diagnose the issue. He even brought the part with him. Adam was amazing. Diagnosed the problem, Nick was right. Replaced the part and all my check engine lights went off. No longer in limp mode. Same day service. Work completed. What a pleasure doing business with Empire Trucks and these two gentlemen.FYI I’m a 73 year old female Vietnam Veteran traveling by myself with my two pups. My only regret? Wish Empire was nationwide.
-
October 2023 by Lewis Watts
Fast service in parts department
-
October 2023 by Glenn Green
The mobile branch is always so helpful whether it is picking up parts or for service. My rep Miller Kinstley is fantastic and couldn’t thank him more. Will be purchasing more trucks from here and send all my fleet here for service.
-
October 2023 by jessie bailey
Stopped by to purchase a truck that was on the lot. No one there who could even show me a truck much less actually sell one. Terrible experience
-
September 2023 by Khaled Amer
People at Service department are nice, I would give it 5 stars except that part wasn't available and it was just a common issue.
-
September 2023 by amaurys ramirez
Nice service
-
September 2023 by Troy Lyons
Awesome service and great people got time in and out no time at all ?
-
September 2023 by Billy Perry
The only thing I can say they did me right,professional,courtesy and kept me informed.Great job!
-
August 2023 by Tony Richardson
This Is Sad ? Man stay away from this place Suppose to fix my cruise control still not working charge me 1700 don’t want to take it back they don’t do no road test
-
August 2023 by Abraham Lee
We have been staying here for a couple of days, with a air compressor issue. Initially it was $3700 + for only checking and fixing the air compressor, but they have added $1300+ for nothing worthy, all they can say is the time they have spend on diagnosing other issues on truck but not dealing with them. To be honest we have paid that because we had no other choice as long as our truck was out of order, then rolling no more than 7 miles the truck alerted with the same issue and we came back again. Now they are telling us that it has an air drier problem which need to be replaced. Honestly I would not even mark 1star.Holly scammers...
