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February 2025 by Tavaris Williams
Was a used condom n the car though
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February 2025 by V Stallworth
Excellent customer service. Smiley was very professional as well as kind.
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February 2025 by D S
I called 3 times yesterday for a rental over an hour span, each time I was kept on hold for a long time, then someone would pick up the phone and hang up on me. I never was able to speak to a live person.
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February 2025 by Diann Peoples
Those young women are spot on and very professional
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February 2025 by Vlnce Obrien
Easy place to rent a car nice service car was ready professional staff friendly
Only negative was car needs windows inside cleaned very dirty
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February 2025 by Gabby C
This Enterprise has been helping me for the last month with my rental, due to my car being damaged. I can not say enough wonderful things about this staff. They have all been so genuinely wonderful and helpful. Definitely would come back here and would recommend this location to my friends and family. I have used various Enterprise locations over the years and this is by far the best one! ✨
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February 2025 by Sherri Bonds
The Enterprise team at the rental locations was excellent!l The staff were attentive, kind, and very helpful throughout our interactions. However, my experience with roadside assistance was disappointing.
When I called roadside assistance, the first representative was difficult to understand and abruptly hung up on me. The second representative, Thor, seemed annoyed and was unhelpful. He confused me by mentioning that I would need my credit card ready for the tow truck without explaining why. I assumed it was because I hadn’t provided the company’s proper name. After spending ten minutes searching through emails to find the correct name, I called back, only for Thor to dismiss my efforts and question why it was relevant at all.
The roadside assistance team displayed poor customer service skills. Customers who call roadside assistance are likely already stressed or frustrated, and representatives should provide support and reassurance, not make them feel like they’re being a bother.
On a positive note, the tow company was wonderful! They were friendly, helpful, and even went above and beyond to guide us to the rental office at the airport. Once there, the clerk at the counter was apologetic about the inconvenience and attentive in helping us secure a new vehicle.
Overall, I was happy with Enterprise and the in-person staff, but I strongly suggest re-evaluating your roadside assistance team. Their lack of professionalism and empathy does not reflect the otherwise high standard of service your company provides.
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January 2025 by Steven Weaver
For the price of our rental , you would think the vehicle could’ve been clean
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January 2025 by Brittany P
Dylan was a great help and the process went smoothly.
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January 2025 by Dorothy Harris
Very friendly
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January 2025 by Clarence Patterson
Love the service you all provide.
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January 2025 by Greg A
Have dealt with several locations around Mobile and this location is the only one I will ever do business with again , staff has always been extremely polite and helpful
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December 2024 by Lakisha Gordy
Customer service is okay, but the vehicle that was given to me was horrible.
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December 2024 by Heather Hayes
Smiley always goes above and beyond to make my experience the very best it can be. And always greets me with a SMILE!
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December 2024 by Von
Great customer service ...
