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March 2024 by Brandy Timmons
We come here all the time and it never matters who's working you always get treated very kindly and they always do an amazing job
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March 2024 by Matt Monday
I took my vehicle here for a $97 oil change two weeks ago on my way to work in the morning. Oil change was short and sweet as usual. I drove my vehicle home that evening and upon pulling up to my garage, I can see that there is smoke coming from underneath the hood of the vehicle. I look down, and the check engine light is now on (it was not previously on). I opened the hood of the vehicle and I can see oil all over the engine by the oil cap. I wiped all the oil all that evening and cleaned everything up to see if it was still leaking. I couldn't see anything visibly and the cap seemed to be on. I drove the vehicle back over to work the next morning, stopping along the way to see if oil was leaking. It was. When I arrived at Express oil, I asked for the manager and the assistant manager Patrick was on duty. He came out to the vehicle and I explained what had occurred. Patrick promptly spotted that the oil cap assembly had not been seated properly on the engine. He cleared the code, and apologized for the problem. At the time, I thought that was the end of it. However, two days later, an engine code reappeared. I checked the codes myself each time the check engine light came on - vacuum leak, map sensor, intake airflow performance. I called Patrick and let him know we were still getting codes since the oil change mishap, and he told me to bring it back to him so they could diagnose. I brought it back, but I cleared the code before driving it over. Patrick informed me he couldn't read the codes from history and I needed to bring it back when the code was on. The code came on again last night and I brought the car back today with the code on. Patrick was not in the shop, but the manager Tom was on duty. I explained to Tom what happened and left the car with him. He called me about 30 minutes later and told me the code was related to the engine turbo. Immediately, Tom dismissed any notion that they could have caused any damage to the vehicle. He sent me to the Express location on University to have diagnostics as he stated they were not able to perform the diagnostics at Grelot. Tom assured me they were waiting on my arrival. When I arrived, I spoke with the mechanic on duty who stated he didn't know anything about it. I explained, and then another guy (i assume the manager) came over who knew about it. I left the car with them to perform "diagnostics". The car was there from 9AM to 4:30PM when I received a call indicating it was "pointing towards the turbo". I went and picked up the vehicle. They asked me to pay a diagnostic fee at the University location which I refused. I called Tom back and informed him what they told me. Tom told me at that time that it was his stance that Express oil change was at no fault and had nothing to do with any damage to the vehicle. I told Tom that previous to coming to their location , we had no issues and no check engine light on the vehicle. We got an oil change which was performed improperly, and check engine codes began within 24 hours and haven't stopped since. Tom stated "if you want to take it to the dealership and get them to write a letter that we caused the issue, then we will take the blame". I told Tom that's ok, we will agree to disagree, and we will just ensure that we don't bring our vehicles back here again.I have a coworker who went to this same location a few months back. These guys didn't install the oil plug right and all the oil in the vehicle drained out into the road while he was driving the vehicle down the road!If you are in the running for a $100 oil change that comes with a secondary bill for engine damage, this is the place for you!
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March 2024 by Shakuryon Steward
Julian was awesome!!! Oil Change was quick, efficient, and the entire staff was highly professional. Will be making Express Oil my headquarters for future Oil changes ☝️
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March 2024 by Ronnie Finch
Excellent service as always. Julian was attentive and very professional.
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February 2024 by David Savell
Julian,Was very professional and friendly.I will be back and will recommend to all my family and friends.
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February 2024 by C R
I’ve taken allMy cars and trucks here. Never pushy always professional and super helpful. I’ve recommended them time and again and will continue to do so.
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February 2024 by Dakin Watson
Great service like always. Julian was the mechanic that serviced my vehicle and I was in and out of there QUICK at 5pm on a Friday!! Top notch!
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February 2024 by Larania
Tom and Julian were awesome!!
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February 2024 by Blaze Kholafai
Sean was extremely helpful and affable, I highly recommend!
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February 2024 by Alaina Talbot
They were so helpful and pretty quick! Highly recommend this place.
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February 2024 by Sarah Stanley
Sean W and the staff were very quick and helpful during my trip
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February 2024 by Chris and Whitney Lawson
Quick, professional, and honest! Great place to bring your car for an oil change, and the mechanics/technicians are great!
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February 2024 by Dante Daniels
Sean wilson is great!! Helped me catch the flip if you run stretched tires get at him!!
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February 2024 by Ann Moore
They have a woman employee!Love equal opportunity.Great service
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February 2024 by Julian Barlett
Tom and Patrick were extremely professional. Great place to get your oil change!!
