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January 2024 by Charlie Lewis Jr
Professional
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January 2024 by Cathy Jackson
Customer service is great,they get right too it and explain everything to me that I can understand what they have to do ?
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January 2024 by Virgil C Joiner
Very professional and helpful. Gave me info. on something that needs attention unrelated to the actual repair job.
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January 2024 by Jasminka Stojanovic
Friendly, profesional, on time, good work done.
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January 2024 by Victor Lightfoot
I want to share my experience and express my sincere gratitude to Caleb Bush, Garret Denmark, and their team (there was another gentleman there that worked on my Nissan Frontier as well that evening but he didn't have a business card at the time) that took care of me recently! They took their time to ensure the highest quality of work was provided as well as going the extra mile and working past closing time to ensure that my vehicle was properly serviced! I always go to this specific shop every time I go to Mobile for work and I receive great customer care and service every time! Please give these men a raise and/or a promotion asap!
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December 2023 by B Moore
Caleb was awesome! Great customer service.
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November 2023 by John Rogers
Update your store hours online. It says on Google that you close at 7pm. You guys called me to let me know it was ready for pick up at 6:05pm. Thinking you closed at 7:00pm like google said, I stated I’d come up in a little bit to get it. No one said anything about being about to close. But when I arrived at the store at 6:44pm the lights were all out and everyone was gone. Then I see the sign on the door says you close at 6pm. Why would you call me and tell me to come pick up the car after you close? Huge inconvenience and I’m very disappointed.
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November 2023 by LuckyLoser Jasonpaul
Possibly the best auto shop in Mobile. Very nice employees, and always best prices for repairs even not charging me after they had one of my vehicles for a week trying to get it going.
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November 2023 by Danielle Prater
Garrett is the best tech and needs a raise. He was very helpful with our problem while traveling out of state.
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September 2023 by Jacki Lear
I’ll never go back.I asked for a complete inspection, in which they apparently missed I need new brakes. Also, I went in ready to buy two new tires, to have them tell me I didn’t need them. Then on my thousand mile, multiple stop, road trip every person I knew saw my car and said, I think you need new tires! What place DOESNT sell you tires when you’re ready to pay for them? But when my dad told me my brakes needed work i had just had it. Will hand down, never go back.
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September 2023 by CROSSTRAINERCRAIG
This place and company keeps breaking something on my car everytime I take it in for a routine service. The last time I went to have tires rotated and they broke my lug nuts. They do give you your money back if you have to get things replaced ap hence the 4 stars review. I also had a tire sensor issue that O took to them to replace. They replaced it with a new one and charged me for it but the new sensor would not work. Again, they did finace me back for the money spent but I wasted time and time going back with my vehicle and the issue was not solved. Time wasted can never be regained.
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September 2023 by Angel Ramos
Coming back from Florida to Texas. Had a blow out tire on Sunday. Stop a this location at 4.10pm to get a new tire. Ask the employee for the service and I was not even done asking when he told me that I had to make an appointment for tomorrow and had NO TIME for me today. No customers on sale floor but me, he had 2 techs working and all I needed was 1 tire. Call the other location in town and told me they could give me service but didn't had the tire in stock, but this location did had one in stock. I work for a company that provide services to Firestone and I know 1st hand how things work. I'm 100% sure they could help me and make a sale in the process. 1st and last time I will stop at a Firestone for any service. Luckily a roadside tire company came to my location and got me back in the road in less than 1 hour.This was one of the worst customer service I have encountered in years.
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September 2023 by Joycelyn Williams
Very friendly and the service was amazing! They worked me in on the same day!!
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August 2023 by Sanja N.
Took two cars to get tires changed at 10AM. One of them was a truck and another was a Camry. The Camry was done at 12. However, the truck was not. We left at 12 and then I called back aroun 2:30 asking if the truck was done. I was informed there was one person in front of me and then it would be my turn. I come in at 4:10, 40 minutes from close to be informed they didn't even start on the truck.
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July 2023 by James Yocum
Dropped off a tire was promised it by 6:30 now 7: 52 and the store is now closed nobody has called me I will not be returning to this location all they gave one star because you can't give zero
