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February 2024 by Abraham John
I once went with an emergency on a Sunday. The power steering pump broke and was not drivable. The pump has a crack and fuid was losing as projectiles. They changed my pump and even gave me extra fluid if at all there is drop in fuel level. Anthony and Storny were very helpful and made sure I could make the drive back to Birmingham on Sunday evening. Definitely recommend this place for their service.
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January 2024 by Sache FLOTT
The technicians were pleasant. They provided timely service with a smile. Thanks
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January 2024 by Nicholas Pulley
They were not fast, at all. But top service and customer service which is a win
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January 2024 by Lou Riggans
On a previous visit, approximately a week prior to this visit, I requested that they rotate, align and balance the tires. They did not. They rotated the tires, which created a bumpy ride. I had to take the car back for them to align. Had they done it the first time, I would not have had to go back.I purchased the life time alignment. They acted as if they did not want to do the work because it was not any additional funds for them.Secondly, when I took the car back. They left the stems off my tires. I had to purchase new stems. Finally, I am not sure what, but I think this place did something they should not have done with the tires. When I took it to another Firestone, they seemed hesitant to service the vehicle and recommended that I take it back to where I last got the tires aligned. I forgot exactly what they told me, but they had difficulties getting my tires off/on. In all honestly, I don't think I will go back to that Firestone again for new tires.
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January 2024 by Mack Jones
Trying to rip off customers, went to get a new tire just for them to call and say I needed new brakes when I literally just had them replaced with new rotors and a new caliper
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January 2024 by Jennifer Daris
I had a great experience at the Hillcrest location. Earlier that day, I ran over a bolt and had to have it removed. The price at Firestone was very competitive compared to another I called, I was greeted when I came in the business, and the man who patched my tire was very kind and professional.
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December 2023 by Sam Thullesen
Awhile back I purchased a lifetime alignment service for my Tacoma from this Firestone and have had three alignments done since. They are friendly and do good work, but communication could be better. It has taken longer than they originally said it would take each time. Other than that I have no complaints and I'd recommend them to a friend. Anthony (the manager I think) is a good guy and very knowledgeable.
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December 2023 by J C
This guy's do not even know how to do an alignement, got the lifetime alignement with them, first alignement, poor, waisted two tires, tried second at the mall Firestone after changing two tires before travel, car still pulling, went to Mavis, alignement is good now.Worst , one day they gave me an inspection with 1500 ish $$ repairs estimate for problems I fixed with balancing and 30$ link kits I bought and fixed my self, inspection was my test for them.
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September 2023 by Ron Harding
I recently took my car to the Firestone in Mobile twice for two different issues while I was on vacation from Michigan. Both repairs were completed while I hung out at Wendy's across the street for several hours, and the mechanics got both repairs right the first time around which was great.It's always an unpleasant experience to pull money out of one's pocket to pay for car repairs, but I think my the prices I paid were of fair market value. I also always get a small discount whenever I use my Firestone credit card, and every little bit of savings is appreciated.I've been taking my cars to Firestone in varios parts of the country since the 80s, and I have been satisfied well enough with their services to continue giving them my business.
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September 2023 by Bohna Bone
I put a new set of tires in my daughter's car, and couldn't have been more pleased with the service and results. They finished much sooner than anticipated. Definetly recommend
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September 2023 by Zakari Victory
I'm from TN, and I used to swear by Firestone, but this one here is horrible, beyond slow, Least helpfull people. Go to express oil change their cheaper, way faster, and get it done right. The only reason I come here is so I don't lose my credit card.
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September 2023 by Kathleen “Tasha” Kimbler
It was supposed to take 2-2 1/2 hours to do a frontend alignment and put on 4 new tires but it took 3 hours and I had to ask how much longer on my step dad truck.
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September 2023 by Dr. Cynthia Louis
Jonathan, Anthony and Sean are amazing!!! Great customer service!!!! Thank you Jonathan for getting me on my way on time.Services: Tires
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July 2023 by Cody B
Really friendly people at this particular location. Helped me out when I was in a bind thanks to an unexpected brake hose leak.
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June 2023 by Katie Spencer
Firestone is absolutely amazing about a week ago I had a slow leak they filled my tire like I asked then I had to come back as they were closing and walking out the door the last 2 guys opened back up and fixed my tire and helped me with my tire they even got me a good deal they are absolutely amazing!
