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January 2024 by Clifton Carr
Outstanding customer service I only get my carr work done here. Very respectful trustworthy
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January 2024 by Willie Woods
Quick service
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January 2024 by Alexandra Madden
Loyal Firestone customer across several states for 15 years, this location for 3. Always honest, complete, and helpful from flats and oil changes, tires, brakes, and front end repair, they've never done me wrong.
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December 2023 by paulthevol
Don't go to this Firestone if you need a flat tire repaired, they won't do it. They only want to sell you new tires. Totally wasted my time.
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November 2023 by Jason Long
HorribleWish I would have payed attention to his name so I could call him out In particular. Took a tire with a slow leak to have repaired. First told they couldn't find the leak so they aired the tire up to 60 psi. Still can't find the leak. Finally find a staple. Mind you my tire has a slow leak. They pull the staple out knowing that they can't repair it because of their policies of the holes being to close together then come tell me they found it and I need a new tire. I say no I'll take it somewhere else and have it repaired thinking, which silly me, thinking it has a slow leak still like when I first got there, I tell them to just put it back on. Well they did and it no longer holds air. I didn't realize this until I went to leave at which point I was livid. I missed two appointments because of their incompetence or maybe he was mad because I wouldn't buy a new tire,either way it's unacceptable. In conclusion, Myself, my wife and my three kids used to do business with Firestone.
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September 2023 by Karl B.
On Sept 21, I dropped off my excellent condition Mitsubishi Eclipse Spyder, always garaged,at the Firestone auto center on Schillinger Rd. here in Mobile. J didn't notice until I arrived home, that they damaged all four of my tire rims. These are expensive rims. Unfortunately, it is my word against theirs. My car tag reads Disabled Veteran, and my veterans cap was on the front seat. I'm screwed, at least I can forewarn you who might be considering taking your vehicle there. Beware.
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September 2023 by Tim Miller
I went to Firestone with a nail in the tire and I wanted the tire repaired. The nail was about 2 inches from the sidewall. They said it could not be repaired and the tire needed to be replaced. The estimate was for $290. I said no thanks and went to a competitor who repaired the tire for $25.80. I will not go back to Firestone.
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September 2023 by Justin Tolbert
Absolutely terrible. Do NOT trust this location.We brought a vehicle in for a delayed start. They charged $350 for the repair, but the issue was still there when we picked it up. They charged another $1600, but the problem was still there. They clearly do not perform more than 1 test drive. The manager, Aaron, told us that his 3 mechanics gave him 3 different stories about the vehicle. Left it again for another week, but when we picked it up, we have more dashboard alerts than we had when we dropped it off, including an overheating engine.Incompetent mechanics paired up with incompetent management. Do NOT bring your vehicle here.Services: Electrical repair
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September 2023 by Southern Safe and Lock
Tried to call them Sunday at 11am to see if they had an appointment available. No live person answered the phone, just some automated thing. So I drove down to the store, walked in. The doors were open and there were customers sitting in the lounge area,, so I waited at the front counter for like 5-7 minutes, but no employees ever came up front to help me so I left. I don’t think the store was actually open??
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September 2023 by Karen N.
Great place - good service, good communication. Explain the process and give you a estimate / no surprises.
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June 2023 by Robert Blake
Firestone was the only tire store in town that would help me with my trailer tires, and they were only going to charge me $9.00!! I tipped both the manager and tech $20 each. Without them, I would have been in a bad position!
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June 2023 by Brenda T.
My friend and I drove over to Mobile to celebrate my birthday on Saturday, May 20th. Unfortunately my transmission died once we got to the dance club that night around 8 pm. We called a wrecker and they took it just 2 blocks away to Firestone Complete Auto Care. This was a Saturday night and we were scrambling to get a rental car to get back to MS. The gentlemen with Firestone contacted me Sunday to assure me they were going to get to the bottom of the problem. Sure enough, the transmission was totally gone! After checking options for me and presenting them, I took the option for a remanufactured one with a warranty. They ordered it and it came in withina week and a half. They kept me up to date with the status, and then contacted me to tell me that it would be ready last weekend. Mr. Aaron also told me about a discount that was offered that weekend which would help me afford to get a rental car to come back and retrieve my van. I would 100% recommend this wonderful group of gentlemen for any automotive needs, as I was desperate and they handled it very well. They test drove it several times before I made the trip back. I am so thankful that I was directed to them in desperation for help. They are very kind and very compassionate, understanding that I was in desperation for an honest and complete repair on my transmission. I would highly recommend them for any automotive care.
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May 2023 by Ice Angel
Tires were supposed to be mounted and balanced. Tires were mounted incorrectly, had the wrong amount of air in them and were horribly unbalanced. Had to take my car to another shop to have it done correctly. Avoid at all costs. Will never use again.Service: Tires
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March 2023 by irv siva
Mechanic spoke to me about tie rod links being improperly installed. He corrected the problem, and all rumbling noise has since disappeared. Thank you, Mr. mechanic.
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January 2023 by JR
I was greeted very warmly at the door by mr. Aaron and was taken care of very well. I have been using this location for all of my mechanical needs all thanks to great service and a very family like feel. Trustworthy ????
