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July 2025 by Carol Earhart
Friendly, quick service. I love the people that work here!
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February 2025 by Kristi Guillen
Awesome customer service!
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September 2024 by Timothy Ryan
Hours are worthless and the manager is hate filled. The tellers are superb and very nice
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July 2023 by Kesha D.
Worst BANK EVER!! They put a lock on my account and no one in the branch knew what to do.m and refused to help. After 2 1/2 hours of nothing they called the police on me instead of finding out what was going on.
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June 2023 by Kesha Danielle
Worst BANK EVER!! They put a lock on my account and no one in the branch knew what to do.m and refused to help. After 2 1/2 hours of nothing they called the police on me instead of finding out what was going on.
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June 2023 by Danielle K
Worst BANK EVER!! They put a lock on my account and no one in the branch knew what to do.m and refused to help. After 2 1/2 hours of nothing they called the police on me instead of finding out what was going on.
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March 2021 by Nathan ciago
As a corporation its a con, have not been able to use mobile banking since I've got my account banks response is "oh yeah it just does that" and absolutely every Friday they have the same excuse of being understaffed, branch managers have casual conversations with people in the lobby while counter clerks are overwhelmed by lines going out the door. Not a pleasant experience. Every time I go in I feel I'm being held hostage with my own money.
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March 2019 by Zsakira
I went to this bank to cash a check on March 2,2019 and I wasn't able to cash my check until a week later on March 11, 2019.The teller processed my check before verifying with my school first and because my school was out for springbreak, she was not able to verify the check. Instead of giving me my money. She gave me the check back and said "I can't process thid." I told her that "I can't cash this check anywhere else now. Because you stamped the bank of the check. Can I speak to the branch manager?" She decides to snatch the check out of my hand and scribble out the processing stamp ,that she made on the back on the check and gives me her number and her first name (not her last name) and told me that if I go cash my check at another bank, I can give the bank her name and number to call and verify what she did. I called my mom to tell her what happened. Once my mother came in ,all of a sudden, she shows us where the branch manager is... Finally, we talk to the branch manager, thinking that she would have fixed the issue. (At least get the teller to apologize. But nope.) Instead, the branch manager tried to justify what the teller did. Saying it is "procedure." How is it procedure to process a huge amount of money without verifying it first... When I asked her "wasn't she supposed to verify the check. Before process it." The branch manager said "yes" and she still tried to justify what the teller did. And told us if we go somewhere else to cash the check. We can get them to call Hancock Whitney Bank and they will verify what happened. No one is going to call to another bank to verify a check that was already processed at another location. I don't know why she told that lie. We left the location without nothing resolved. So, then we had to go place to place with a check that was already processed and had a scribble mark on the back. And she wrote on the front of the check.. Which didn't make any sense. Because it was a check that had a watermark on it. So you can't do too many things to the check. It will make the check invalid. Long story short, even when I came back to Handcock after my school was off from springbreak. I had to go to the same teller because she was the only person (besides the branch manager) who knew about the situation and SHE WAS THE ONE WHO MESSED UP. I was thinking about becoming a member here. But they missed out on that money. Because the customer service here is ridiculous.
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April 2017 by Paula Rachelle Storer
Love banking here. .. They always remember our names
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April 2017 by Rachelle Storer
Love banking here. .. They always remember our names
