-
February 2024 by Jennifer Brunetti
Doors have been slamming since 3:30 this morning , called the front desk ,she said sorry people are checking out, who checks out at 3:30 in the morning? Still another night with no sleep and have to be at work at 10 and afterwards drive 6 hours.
-
February 2024 by Neetu Ghotra
There is no microwave in the rooms. Need to ho so far if you need to warm up things. Bath tubs are disgusting.
-
February 2024 by Big D
Breakfast need to improve. Biscuit hard as a Brick. The Grits Not Cooked, It's INSTANT GRITS.
-
October 2023 by Jen Verdugo
0 stars if possible. I can’t believe this is listed under the IHG brand. The rooms were gross and not cleaned in weeks. Dust everywhere, mildew smell in the rooms, and the bathroom was not fit for use by paying customers. The pool was next to the interstate so the noise is crazy. Plus this property is under renovation, which should be disclosed when you reserve a room since no one wants to stay in a construction zone. Will never be back!
-
October 2023 by Bill Johnson
It was close to where I wanted to be, and they are obviously upgrading, but I got a room with clapped out furniture and a rusted lamp. To put this in perspective, I am a shiny member, so yeah, YMMV.
-
October 2023 by erik a
Stayed here over the past few years as a contractor. Breakfast at 530 and location are very convenient. However, the most rude guest. Just inconsiderate. Loud af Fri-Mon, belly flopping in pool and screaming children until 12 am and crab leg dinners leftover in elevator. Stay at the fairfield/towneplace/hampton if you appreciate sleep.
-
August 2023 by Breanna S
Only taking the time to review this to warn others that the pictures and positive reviews are VERY deceiving. The rooms are in terrible condition. The carpet was *filthy*, corner chair heavily stained, the tub was gross and had pieces chipping off, stains on doors, worn down furniture, the air conditioner rattled, and just overall weird smell. There was a pile of falling ceiling tile chunks next to the elevator. We should have turned around and left when we saw that, but we were desperate for a nights rest after a day of traveling.
-
August 2023 by Tiana Crup
I do here like once every other month it is freaking amazing the pool is nice the rooms are nice breakfast choices are awesome and the staff is super
-
August 2023 by Christina Z
Lovely hotel, very convenient location and nice staff. I'm only giving four stars for how the toilet had to be flushed 3-4 times for everything to go - but I hear they are about to start renovating. Hopefully the choice of toilets will be better for the renovation... other than that, we loved our stay here. The breakfast had a great selection as well.
-
August 2023 by Teri Pitts
I am giving this hotel a five star because of the fantastic customer service we received. Our Airbnb cancelled on us two hours from checking in as we were traveling back from Texas to see my son off for his deployment and headed back to Florida. We had a toddler in the car and my daughter is six months pregnant. All of this in the middle of a hot summer! When we arrived at the hotel we were greeted with friendly smiling faces and immediately checked into a room. The staff helped us with our bags and getting into the elevator. After we were in the room for a bit we realized the floor under the air conditioner was soaking wet and it was humid in the room. When I went to the front desk the lady apologized and immediately moved us to a better room where we slept very comfortably. Yes this place needs a little work and does have a funny smell but to me, great customer service means ALOT. When I went up to the counter to check out the lady was very sweet and called me beautiful
-
August 2023 by rickey jenkins
The room was outdated and smelled like oldness and damp feeling.The front desk staff was nice.Housekeeping was a zero for my 5-night stay. I hung an "eco" door hanger on the door on day 2,3&4. On Day 5 I needed more towels and stuff so I left no door cards. I was welcomed with a note on the floor that my room gets no housekeeping today but plans to come clean and resupply tomorrow.I will not be staying here again.
-
June 2023 by SupportinCast252
Staying at many throughout the country I expected a little bit better cleanliness, more knowledgeable staff, and better lighting in the parking lots. Not a bad stay, just could use some attention to detail.
-
June 2023 by Jay Culkin
The rooms had an odd odor and the sheets were kind of gross. But the front desk lady was so sweet and gave me clean sheets at my request and told me she would address my complaint. I hate to complain at hotels but I appreciated the gesture. The breakfast was okay too. the pancake machine was broken so that was a little sad.
-
May 2023 by Andrew S.
I am disabled with a prosthetic leg so I need a room with a roll-in shower. I cannot use a tub. I made my reservation in February 2023 for a stay in May 2023 and my reservation was placed and paid for. When I checked in and went to my room, it was not a roll-in shower but a tub. I went to the front desk and was told that someone on staff gave my room to someone else the day before and no one notified me of the change. The staff did nothing to help, such as contacting other Holiday Inn Express locations in the area. Very poor customer service.
-
April 2023 by Zandra Boston
This hotel is in need of an entire overhaul. Furniture in the rooms rusted and waiting for someone to cut themselves. We asked for our trash to be pulled and towels removed. Upon our return, trash cans still full and the towels remained on the floor inside the room. The only thing I can say was great was the coffee and they removed 3 items from my room that I left and put up for a family member to pickup. Otherwise, I will not return.
