-
February 2025 by Misty White
I had an event to go to. I paid in full for silk press and hair to be pinned up for event. Lexus told me she could pin it up the following day and to put my curls in rollers until the next day. The next day came I called Lexus to pin my hair after coming from make up appointment. I was told that she was currently blowing out someone’s hair and had two sew ins after that. In stead of doing what she agreed to she told me she had other customers and could not give me a time as to when she would be done and ended up hanging up in my face. For future anyone using her make sure you get your full services before you leave but she will keep your money and not follow through on what she is suppose to do
-
December 2023 by Shanquilla Bettis
Lexus has been treating and styling my hair for over 10 years. She convinced me to go natural, and it’s was the best hair care decision I’ve ever made. She has grown my hair, and HER products are amazing! Not only is she a beast at what she does, her personality is so sweet and welcoming! Team Lexus forever! Because if she move, I’m following! Yes, she is that good!
-
October 2023 by Lashunda Lassiter
Miss LEXUS GILES!!!As stated yesterday!!!! ? ????Long post alert!!!! On August 22,2023 I inboxed Lexus Giles to inquire about coloring my real hair and 3 bundles with a traditional sew in. I sent her a picture of the color and style that I wanted. She stated she could do it and she quoted me the price. She said that I would have to pay for the hair in advance so she could have it ordered and colored prior to the day of my appointment. I agreed and sent her $285 for the hair. I was originally booked for September 29,2023. I called her on this past Tuesday to see if she could get me in sooner and she said” yes… Can you come Saturday September 23,2023 at 3pm?” I said yes !!! I’ll see you Saturday. I arrived Saturday around 3:15 and she had 2 people there. After waiting for a hour to get to me she asked me” Hey boo what are you getting again? I was initially taken back. Like how you don’t know what I’m getting when we’ve communicated multiple times . So I showed her the same pictures that I sent her a month ago with the color and style.. She looked at the picture and said oh I don’t have that color!!! (Very nonchalantly)Then she said what inch hair are you getting? I said 16,18,20 inch. She walked over to her hair bag and said I only have 12 inch and 28 inches so I was like???. You can’t be serious right now. So now I’m thinking she’s not prepared at all for my appointment. She preceded to say I purchase my color from a special place but they are closed on the weekend and I didn’t get my delivery of hair because somebody got to be at my house to receive it. ?????? So no color or hair!!! At this point I’m fuming on the inside because I had plans for the weekend. Next she said I (me)can try going to first choice and see if they have some hair? It’s after 4 pm and you want me to ride around mobile trying to find some hair? And you will go to the beauty supply store and find a rinse close to the color I want but you don’t recommend it because it bleeds all over everything!!! Now why would I do that? That’s a no brainer ma’am!!!! She said well if you find some hair I can put some highlights in it .HIGHLIGHTS???? That’s not what I asked for?? Why would I go find hair and let you do what you want to do to it then I pay you for it? Make that make sense!!!!! She had this look on her face like??♀️??♀️what you want me to do. She couldn’t even look at me. I remained calm and just told her to give me my money back. She sent it back right then on Apple Pay. No apology no nothing. Luckily I’m in a place of peace in my life. She is a unprofessional, inconsiderate, unsympathetic,non remorseful young woman . After I left and had some time to gather my thoughts I called her. She didn’t answer of course!!! I texted her…. No response!!! A true COWARD!!! I’m now saying this… WE got to do better!!! Everybody wants to be a BOSS but don’t want to be held to the standards that a BOSS entails!!! Own up to your mistakes when you’re wrong and try to make it right. That’s the epitome of true customer service!! This his how you eat. Don’t take for granted that you are always going to be at the top of your game and you never want your reputation to proceed you in the community. Especially in a negative way!! Just in case she try to make up some lies I’m going to attach messages and pictures. Lexus Giles do better!!Now I’m blocked!!!! #itsanoforme
-
September 2022 by Bianca Dunn
AMAZING! I've been going to Lexus since I moved to the Mobile area in 2018. She truly committed to hair care and style. The salon atmosphere is friendly and morden. Do yourself a favor and book an appointment today.Services: Hairstyling
-
May 2022 by Emily Edwards
She is EVERYTHING! I had a hair emergency and I had no where to go. I googled local salons, called a few and she was the only one that answered. I was in tears about my hair and she sweetly told me to come whenever I needed. And let me tell you! She worked wonders! I feel myself again and I am extremely blessed and grateful for meeting her. I’m excited to continue my hair journey with her. Thank you so much love!Services: Haircut
-
April 2022 by farmer bea
All the stylists are very talented. The owner is very skilled as well
-
February 2022 by Carmen Hall
Relaxed atmosphere. She's always timely and professional. My hair always looks and feels great. She makes you feel very comfortable and at ease... that's my girl!
-
February 2022 by LaToya L.
Lexus IS a very talented stylist. She's real good with natural hair styles and weaves. She keeps my hair healthy and growing. Lexus also has her own hair care line Blooming hair care that you can purchase and take home to keep your hair up between visits. If you're looking for a stylist that's good with relaxed or natural hair then Lex is your girl.
-
October 2021 by Ramias Flemons
First, I am leaving this review after only having my install for 11 days. I will admit that I was 5 minutes late to my 8 am appointment on 28 Sep (I live an hour away), due to an unforeseen detour. I contacted Lexus to inquire if the 5 minutes was a problem, which she said it wasn’t. I arrived at 8:05 am and she arrived at 8:28 am. There was no apology for being late on her behalf. I waited an additional 15 minutes for her to clean the salon (just sweep; nothing major). She inquired if I needed my hair washed, despite her site indicating closure sew-in services included a wash and dry. After washing my hair, she stopped service for an additional 20 minutes to leave the salon and purchase a drink, then handled an issue that occurred at the drink location instead of resuming my hair when she returned. By this time it is approximately 9:36 am, therefore I communicated that I had a virtual interview at 11 am and needed to be done by 10:50 am. We finished at 10:56.After my interview I noticed the closure was not tinted. I attempted to go back in the salon to notify Lexus but she had stepped out. I returned to my location instead of waiting. After a failed attempt at tinting the lace myself, I reached out around 5 pm to communicate my dissatisfaction with the closure tinting, too tight stitch causing the lace to bubble, and there was extra lace along my edges. Lexus responded at 8:37 pm stating she doesn’t tint on the same day and it’s on her website but she would take the closure off and reinstall. It was evident she was unaware about how the software on her site works because I was able to resend my appointment confirmation which proved that the website was updated with service details after I texted her. Plus, I had waited 3 months for an opening before being able to book a 14 day in advance appointment so I was well versed in your website FAQs and policies. I declined the reinstall because I felt like her response was an attempt to be manipulative, deceitful, and unprofessional.Tonight 9 Oct (as I removed my install due to the lifting closure which was glued and sewn down, I learned that the install was poor quality. The braid down was poor. The braids were not consistent in size, looped in some areas, and the stitches were roughly 1.5 -2 inches apart except the closure. $250 worth of bundles cut up and folded over 2-4 times depending on the track placement.This was the worst install I have ever had in conjunction with poor professionalism. I will not return nor will I recommend Lexus or the salon to any future clients. This is truly sad because her website and social media accounts depict a more positive perspective.Service: Hair extensions
-
April 2021 by P Creative
I love all of my Bloom products. Ive been using the products consistently and can really tell the overall health of my hair.
-
March 2021 by Vernon N Tiffany McWilliams
Does amazing work!! Very professional I will be returning again!!
-
November 2020 by Narcethia Ware
I love Lexus and my daughter does too!! She’s been doing my daughter hair every 2 weeks since June while in Mobile. Her hair is growing and very healthy..Thanks to Lexus’s hair line care...Bloom Hair Care. She’s professional, friendly, and knowledgeable
-
July 2020 by Taye_1204
Had a sew in installed and I must say I'm so in love with it!!! Natural styling is her thing also!!!
-
July 2020 by Shay Packer
Lexus does a great with my daughter twist she’s always happy
-
April 2020 by Octavia Fuller
Had a sew in installed and I must say I'm so in love with it!!! Natural styling is her thing also!!!
