-
November 2023 by Joseph Tolbert
Been trying for over a yr to get a tap installed in my area. No one wants to come out and I was told to pay over3k for a tap to be installed and still didn’t get a call on that either
-
November 2023 by Clay M.
Overpriced and many hidden fees. They actually make you pay for 7 more days of service when you want to close your account. You can get twice as much for a lot less with Comcast. They also force you to pay in advance for your service every month. It was the worst experience and the biggest con for purchasing cable. Avoid them or be prepared to spend a lot of money.
-
September 2023 by Dayanna zp
If i could give 0 stars i would, i needed wifi and no other company could connect to my area and mediacom was my only choice, i thought it’d be fine but no when i first got it the internet is always down and the appointments always get canceled for me or they don’t come at the time they say they will, then when you have to reschedule its like a week later i had to do that then they ended up canceling on me i pay around 145$+ a month and i BARELY get to use the internet because its always down and never working i've tried to give it multiple chances but at this point im giving up and planning to cancel it because im wasting my money on internet that never works and expected to pay the monthly bill when im not even able to use it.
-
August 2023 by Sky M.
Want to send a Huge Shout Out to Patrick. You're the bomb! Thank you so much for turning a frustrating situation into smiles :) Thank You, Keep being You.James White and sky
-
May 2023 by Joshua Necaise
Internet constantly down. I’ve had to replace the modem/router almost 20 times and still can’t fix the problem. They send techs out only for them to say no problem here I might be down the line somewhere but never fix it. I hate them so much and now my internet is down again said my modem is shot so gotta send out a tech on Tuesday ITS FRIDAY EVENING. My kids can’t enjoy movie night or enjoy their shows all WEEKEND?? Mediacom is TERRIBLE
-
April 2023 by liv gaines
Signal drops out several times daily. Techs sent out, nothing was fixed. When I called to cancel services, the rep tried to upsell me on a “better” package.
-
December 2022 by Mike M.
Service for this company seems to be a joke. I would think that a media company would want good reviews since there are more of them opening and fiber being laid everywhere. Soon these company's that treat their customers poorly will feel the hurt. They need to go through what they put thier customers through. So like others that fall to the waste side I see this company following Suit after reading the reviews.
-
November 2022 by Lisa McClure
Keep having outages, throughout the month of October has been the worst. No notification what so ever. I wish we could choose our service provider instead of having it chosen for you!!! Irritating!!!
-
November 2022 by Jimmy Kane
Pathetic customer service. When you call customer service they all read off the same script. No one can give you a straight answer. C as my wait for ATT fiber to be available.
-
November 2022 by Gina H.
Mediacom just went up on rates again! They are by far taught how to scam elderly disabled out of there money- locked in on plan for yrs. Lady called trying to tell me if I didn't switch plans go to there highest plan they would charge me every month 10.00 or more on overage use- barely going over- so they got me off my locked in rate plan kept charging me 10.00 extra assured me that it would be best for me. Knowing I'm disabled had multiple surgery on my spine- broke back- and osperpoiosis neck surgery- lied to me over over about internet- WRONG! granted I'm having live off 1000.00 month no choice of my own! Stay away MEDIACOM ! Use T mobile- or who ever else available- so sad no choice in services where I live so they can set there rate do you any switch way want. U can contact FEDERAL TRADE COMM. FILE COMPLAINT at 1888 225- 5322 to a live rep. Or better business bureau 887 240- 8410 live rep. People would start standing up rights wrong doings of large Corp. Already billionaires- nickel and dining disabled to death
-
November 2022 by Melissa Ellison
There internet is expensive and works half the time. We have called on repeated outages that are never fixed and the internet has gone down for 1 to 4 hours every single day this month has half as much in September. This is also an ongoing issue that we had in 2020, in August of 2021, back in February and now for the month of October. Customer service is deplorable and a waste of time. All they do is send techs out that can’t fix the issue but the problem is upstream somewhere where they won’t fix. The techs are the only thing that make the process less painful. At least most of the ones that have come to the house have been personable and easy to deal with. The customer service could learn from them. Avoid them if you can. AT&T, if you can read this, please send fiber.
-
July 2022 by Denise Foster
I am always having issues with internet services, when you call you have to wait multiple days to have some one come out to "check" the issue then they tell you they have to put in a maintenance order which again takes 48 hrs and then you repeat the process over and over again. Eventually it will get straightened out for a few months then you start all over again.
-
April 2022 by Maria Oditt
terrible experience. They cash my payments and then they can't find them in the system. I have to be calling the bank and send evidence to Mediacom.They told me to send to an email address that doesn't exist.
-
February 2022 by Linda Harrison
All I have with MediaCom is the Wi-Fi. they are so overpriced it's ridiculous. I am currently looking for something else to change to don't think I'll ever come back to them again
-
February 2022 by Lynnette Dunham
We can't even pay our bill because they aren't ever opened! The service is way too much if you are an existing customer. I pay too much for at least 5 years! No way to post a pic of how many are waiting to pay or return stuff! I have basic cable and a huge pkg and we were told our payment wouldn't go over 200.00 and it's always higher than it should be! And we are on a very fixed income!
