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March 2024 by brett brown
One Link USA is not a reliable internet service company. Horrible internet connection, rude and unprofessional customer service representatives and impossible to communicate efficiently with. Like many others, while I rent at this community here, I am forced to use their services. Super unfortunate.
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March 2024 by Alex Aguilera
I gave the company an advance notice that we were leaving but it wasn't 30 days and maybe about two weeks instead. I had cordially requested a refund for the amount of the month that I wouldn't use which was about 20 days and they were dead set on not refunding me the difference. This also coincided with a new implementation where January and February billings would be broken down in 44 and 22 USD for what ever reason. I used the internet no more than maybe 10 days and asked that to make things easier just refund me the unused 22 USD. They immediately denied the request. So it takes 30 days for me to advise them of my cancellation but less than a day for them to reject my request. They already ran a monopoly on my complex so we don't have a say and people come ago all the time. A little flexibility would go a long way. Keep your 22 bucks, my friends. Sounds like you'll be needing it more than I do with the way you're running things.
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March 2024 by Mark Bourgeois
This company is actively trying to overcharge us for already overpriced and unreliable internet service. I wish I could cancel and sign with Verizon through my phone plan, but I'm forced to use this scam as part of a rent agreement. The internet always has different issues every week and no matter what issue you have, they'll always try to turn it around and act like you did something wrong, even after you show them photo evidence that you sre being truthful. Would never recommend to anyone. You're better off using your phone's hotspot.
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February 2024 by Denise Dugas
I had One Link of Alabama service for one year and was happy with the service and exceptional friendly staff. I moved to a new apartment and was having trouble getting wireless service in a bedroom serving as a home office. Claudia, Linda, and technician Joseph went out of their way to get my wireless internet performing to my standards. I cannot say enough about how wonderful I was treated and how satisfied I am . - Denise in New Orleans, Louisiana.
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February 2024 by Reese Draleaus
This company is a total sham of a business. Customer service is an absolute joke and does not have any respect for the customers using their service. Horrible to say the least.
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January 2024 by Jacqueline Whited
This company is terrible. Purtrid customer service
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January 2024 by James
This company is ripping off people.Not only does their internet service not provide adequate internet speed, the company is charging extra money without any understanding on the front end of why they're doing it. They're almost as bad a telemarketers. Except this is a service that I am forced to use. My community's internet here in West Palm Beach.
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December 2023 by Dan Brink
Terrible service and creepy technicians that many of my neighbors complained about items missing out of their homes after our apartment complex let them in to install, while we weren’t there. Thankfully I stayed home when I was given no choice about them installing the service,
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September 2023 by Desiree Footman
This internet with Onelink is horrible. I absolutely hate this company was forced on us as a part of our rent. They are not reliable at all. Every week it’s something with this internet service. I’m sick of it.
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September 2023 by Adan products
I don’t even know when to start !! The internet is too slow ???And I am always calling them , but nothing… definitely switching to xfinity
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August 2023 by JF
generally speaking the speed is usually okay but service cuts out often here in WPB, FL especially during thunderstorms. when i call to report outage i usually get answering service even though the office is “open” which is frustrating. if you have a choice, i’d go with a different provider.
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July 2023 by Nikki J
Trash!!!!! Customer service representatives are rude, internet AND cable goes out EVERY time it rains and stays out for DAYS.
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July 2023 by Nicole T
Everytime we have thunderstorms in WPB, FL the internet goes out! Not sure why any apartment complex wouldSwitch to a terrible service. Onelink is not a reliable internet/cable company!
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July 2023 by shubhas reddy
WORST INTERNET SERVICE!It’s been only a month worst experience with internet. Better go for different service if you have an option. Not sure why apartment complexes tie up with such type of service provider.
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June 2023 by Mathew Reymond
Probably the most unreliable internet you can have. The speed isn’t even that bad just 50/50 whether you’ll have internet on any given day. Drops all the time (sometimes won’t come back on for hours). Two weeks ago entire apartment complex spent 4 days without internet because the “AC in the server room was broken.” I call them all the time, their one suggestion: “purchase more Mbps.” My advice is avoid at all costs if you have any intention to live in the 21st century. Choose whatever else you can.
