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March 2024 by Ashley Barlow
I Love this gym! Missy, Emma, Heather, Katherine, Bengi and the rest of the crew are just fantastic! It’s the only gym I have consistently stuck with for years! I love the staff and community, it’s a bit pricey, but worth it. Open and a location in West, Mobile please!!!!
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November 2023 by Kelsey Nelson
I believe I tried out the free class for Orange Theory sometime this past June and loved it. After the class the lady at the front got me to stop and talk with her about signing up for a membership. I at the time did not have the funds to do the membership and told her I would probably come back once I had the money. She insisted that I go ahead and fill out the paperwork for the membership so that when I came back everything would be filled out and ready. So I went ahead and signed the areas she told me to sign and she said she would have it set to the side until I came back. Well I decided it wasn’t worth the amount per month and never returned back. A month or two go by and I just so happened to notice in August that $99 had been taken out of my account by them. So I called explaining I had not made an account and wanted to cancel the membership. The girl over the phone explained she wasn’t allowed to cancel the membership and that she would get in touch with the manager and have her call me the next day. Well a day goes by and I receive no phone call. I then proceed to call again now talking to another young girl. I again explained my situation and she messaged the manager while I was on the phone with her. I told her to give me a call when she a received a message back. I cant recall if I had to call them again but I know I spoke with them again and the girl said the manager was going to come in and cancel my membership the following morning. I thought the matter was resolved until I was charged again in September. So I called again and was now on the phone with the manager. I explained that I was charged after I was told my account would be canceled and she responded saying that an email was sent to me to confirm the cancellation of my account and I never responded to confirm it, therefore I was charged again for that month. Although, I was never made aware that an email was going to be sent to me in order to cancel my membership. I then proceeded to ask if I could be refunded for any of the money taken out of my account and she said that none of my money would be refunded because my signature was on the papers and the girl that was hired at the time didn’t work there anymore. I then asked if I would at-least get my money back for September and again I was told no because I never responded to an email I wasn’t even told was being sent.
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September 2023 by Chelsea Cooper
I absolutely love this gym. More importantly I love the staff. They always make me feel comfortable and are so welcoming!
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August 2023 by Kris Sullivan
I have been to many OTFs and this location is one of the best! I attended the 6:15 am class two days in a row and the coaches were on their game and did a fantastic job leading the class and providing insightful instruction. The front staff were very welcoming and efficient in their jobs. The facility is very clean and well kept. It was great experience.
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August 2023 by Nadira Sahori
Love OTF! Staff and coaches are extremely friendly and make working out super fun!
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July 2023 by Heather Warren
I went to a different OTF location for almost 4 years and loved it. I hate to say this was not the same experience.
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August 2022 by Savannah P.
I love Orangetheory in Mobile! The workouts are great and so are the coaches! You never get use to the workouts and you never get bored. The member interaction before class is really nice as well, feels like a big family :)
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March 2022 by Teresina Neapollioun-Monroe
It’s always nice to visit other studios. Everyone was so nice. I was only able to take coach Katherine’s classes who was a great coach. See y’all soon.
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March 2022 by Danielle L.
Missy the manager is heartless. November we fell on hard times. I discuss the best options for my situation with the staff so they had me sign what I thought was a 60 day freeze on my account giving me time to get caught up on bills. During this time I got really sick and my whole household got super sick so we could not work. This is during the time my grandma also fell sick and she passed, we couldn't even make it to Michigan for her memorial being we couldn't work to even pay the necessities. I called Orange theory to figure out where I were stand and she told me they tried charging my account a bunch of times but could not get their money and that I'm not allowed to close my account until I get paid up. So in the meantime I'm occurring fees and getting deeper in debt. Missy the manager would not return my calls and has been incredibly cold not understanding of my situationI what so ever..I'm sad I came to Orangetheory for a better health and have had nothing but stress and frustration from this place. Highly don't recommend! I find it funny how I would get a zillion text messages and calls to come sign up. But just thrown to the side, they don't care one ounce. It's all about the numbers for them!
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January 2022 by Kaya B
I don’t typically take to gym atmosphere but this is anything but that. The staff and coaches were super supportive and nice the class was hard yet rewarding I can’t wait to go back.
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August 2021 by Tim hall
Great workouts, done by great trainers.
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July 2021 by Anita Sade'
The Manager Megan Webb, and her associates purposefully miscommunicate to interested parties, that month to month also means you have to pay to cancel the services. Megan refuses to allow me to cancel my service and says I should have to pay for the last three months though I have not utilized the services and have attempted to cancel with them before. Orangetheory is a predatory company, with predatory management. It is understandable this is a business, but it’s poorly run one, there is no customer service, Megan proceeded to go back in forth with me instead of allowing me to go basic, and pay today for a service I simply don’t have time to use. Bad business, petty, and refused to allow me to resolve this matter today. I regret, thanking of this company amidst attempted life style change. Zero out of 100.
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March 2021 by mac cuffe
Orange Theory classes area awesome! Intense and quick, gotta love em!
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March 2021 by Sewell Fraser
Awesome coaches and awesome workout
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January 2021 by Ashley Bobinger
Fantastic place!!! The coaches are amazing, helpful, caring and encouraging!! The members are great too! Have met great people that I can call friends! Orange has changed my life for the better and I couldn’t have asked for better people to get healthy with!
