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February 2024 by M J.
I wouldn't buy free water from this location. The customer service is horrendous and a skunk has better interpersonal skills than the management. Purchased tires nearly 75 days ago and two of them have started to show horrible damage. They state it's due to the alignment--which they failed to offer at the time of purchase. Additionally they have failed to honor the warranty. As I was discreetly helping a friend, they have now lost the business for my fleet. You never know with whom you are interacting.
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January 2024 by James McIntyre
They were a bit busy during my time there. I had an appointment for an oil change at 8, but got there maybe 10-15 minutes late. Les, the manager, seemed to be working the front himself. Les was personable and helpful. He also provided me with a tip on how to possibly get some extra use out of my wipers. The service got completed all told after maybe an hour or hour and 20 minutes after I arrived. Some of this may have been due to other cars already being worked on before mine.
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January 2024 by Rebecca Denning
Great service! Great communication! Very quick and easy.
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January 2024 by Jacinda Barnes
Horrible customer service and unorganized. Erik General Manager is terrible and does not keep his word. Erik will give you promises and not follow through nor ask or return your call once they taken your money. DONT NOT GO HERE!!. They will keep your car for something small for weeks!
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January 2024 by Jalissa Barnes
Lez was super sweet and informative. He kept me entertained the entire time I was there.The staff were also very polite and gave me great advice as well!EDIT:I changed my five-star review to 1. I wish I could go lower as this place should be closed down. All of the employees there will lie to your face with the biggest of smiles. I came into issues with my car on December 27th. I have taken my car to them on the same day. The clerk named Kendra was working that day and decided to put down v4 instead of v6 causing a huge delay for my car parts to arrive. Every day since December 27th I had to call them. They never called me and every time I called it was a new excuse. The mechanic left, the mechanic had to go to the hospital, and THEN finally told me that Kendra messed up on the order. I said all is fine as long as I get a discount. Now mind you I picked up my car TODAY, January 23rd. They had my car for 28 days. At first, the cost was $1200. Then it was $1100, and $990 (this is a "10% discount") so I told them that I've been using nothing but lyfts because they would make up an excuse every day I had called and claiming that my car would be available every Wednesdays and Fridays. (That's why I didn't get a rental.) So I called customer service who then called Montlimar Pep Boys and told me that the District Manager(Erik) would call me. Erik did call and told me that all I had to pay for was the parts and NO LABOR FEE. Well, Kendra gave me my receipt and it says that I owe $854.12 INCLUDING a $227.99 labor fee. I told them over the phone what the DM Erik had told me and even attempted to call Erik and guess who didn't answer the phone? Also, they put my car parts( the parts covering the bottom portion of the glove department and the part below the brake and acceleration) in the trunk of my car with oil, dirt, and leaves touching my back seats. Lez also didn't do anything except give me broken promises that I would get my car within the week that I had last spoken to him. DO NOT GO TO THIS PEP BOYS!!!! Overpriced and WILL lie to you!Also, do not reply to this message to talk to someone through email. Why would I continue to talk to anyone in your business about a solution that I was promised and not guaranteed?
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January 2024 by evan riddle
I've used pep boys more than any other place the last couple of years. I'll be back.
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January 2024 by Ronald B
Great Service
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January 2024 by KRISTIE SLAWTER-JACK
Very professional staff at this location. Fast, friendly service! Would recommend!
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January 2024 by Patty J Reddick
The service team went above and BEYOND to make my experience professional and pleasurable.
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January 2024 by Darkia Tyler
Amazing service!
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January 2024 by Betty Walker
Great customer service!
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January 2024 by Sharon McGwier
Everyone is so friendly and helpful!
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January 2024 by Gwendolyn Watson
I WENT TOO THE ONE IN MOBILE ALA ON MONTLIMAR MY GOD FROM THE FRONT DESK TOO MR. LESS I FELT RIGHT AT HOME FRIENDLY KIND NICE AND SO ON MY GOD ONE OF THE BEST EXPERIENCES I HAD I WAS WELL PLEASED THANKS YOU GUYS YOU HAVE GAINED A NEW CUSTOMER...
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January 2024 by Ray Stafford
Very good service
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January 2024 by Edward Crawford
Truthfulness
