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September 2023 by T.W Mote
These people care so much! The guys in the back are so down to earth and I'm so grateful! They even offered to help me with a part I couldn't afford to help keep my family safe. I keep the men on my prayer list! If I ever get rich these men aren't gonna want for a thing!
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March 2023 by Sarah Sellers
They said they couldn’t rotate my tires. On a basic Ford Fusion and we were the only customers there. This business is a joke. I’m glad to see they are shutting it down.Service: Auto tire replacement
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March 2023 by Adam and Kristina Nis Dias
Excellent inspection process for my 20K follow-up. Only due for an oil change and cabin air filter. I see my wife has been hard on those brakes though. ?Service: Vehicle safety inspection
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February 2023 by Lori E
After shooting for my 1 pm appointment. Waited 15 mins with no sign of workers. So I left & went to Mavis. They took care of me, having the 4 tires I bought. Ya'll missed out pep boys.
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December 2022 by Tina Millar
They got my tire fixed quickly so that I could get back on the road
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November 2022 by Mary Tucker
They did not let me down, the store told me they were my new mechanics I believe him KUDOS
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November 2022 by Sherry Carney
Pep boys on Azalea have always serviced my car, oil change Called the office about 9:30 no answer 5 min later pulled in to the office. My check engine light was on. No one to help, when he did come out said it would be 100.00 to hook my car up to see what was causing the light to be on. And would be the next day. No customers on sight, totally empty. You have lost a customer Pep boys. Not acceptable my check engine light is still on?
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October 2022 by Olivia Wright
Went there yesterday Oct 18 2022, they gave me a whole list of repairs adding up to 2600 dollars. I call my mechanic from my hometown and he finds the problem in a matter of minutes, 2 things from their list of repairs is what he found and one from his own observation. They prey on vulnerable women . I won’t dare go back.
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September 2022 by Malyn F
I’m leaving 1stars only because they had the tires that I needed. I called around everywhere else prior coming here. Upon arriving I was not greeted which is fine because after all this is a tire place.I let them know that I needed the left front tire replaced and to please check the other 3.I gave them the company card and was told that they needed to wait on the approval to come in. Approval came in 10 minutes later.Mind you, no other customer waiting or there. After waiting for an hour I went to ask how long it would be before they could get my car in, John looked at me and said that for the type of car that I had, it would take 45 minutes to an hour to get my tire changed. Meanwhile I can see the technician just walking around and scrolling on his phone. No apology on the wait or explanation as to why they haven’t taken the car in. After about 15 minutes later they take the vehicle in so I sit down.After about 45 minutes I get a text message letting me know that my vehicle is ready. I went to the front desk where I was given a folded receipt which I grab and rush off to pick up my team. I didn’t notice that they had replaced all 4 tires until after getting home. I almost called them back but what good would it do? I also didn’t want to say the wrong thing since I was still very frustrated.Anyhow, if you choose to go to this location please don’t make the same mistake. Go if you have lots of time to wait. Ask questions, don’t expect good customer service or communication. I for one will never go back. I have notified my fleet manager of what happened. .. We will mark them off our list of places to go.
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August 2022 by Katrina Rayford
So you telling me you can’t put air in a tire because it’s raining, But you standing there not doing any work and I purchase a tire from you guys what’s kind of customer service is this
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August 2022 by David Smith
These are good people with a big heart.They know their way around tires.
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July 2022 by RICK THOMPSON
My vehicle is dropped off at 8:30 in the morning fully explained what service was wanted and to be completed. I returned at 5:30 to find out my truck is not even been touched. The employee that helped me at 5:30 tells me my vehicle is not even looked at till 3:30 PM They had some random phone number on my work order. I have been going to this location for over 20 years some of the worst customer service I’ve ever seen.. I miss Big 10 Tire’s!
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June 2022 by Jason R.
This place has been a giant pain to get HONEST people to service my truck. Should have know this place will rip you off for sport . Never bring you vehicles there. So much of my belongings has been stolen there because So called " Management " left my vehicle unlocked. There guys do give a crap about vehicles.
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June 2022 by Stacy Harris
great service knowledgeable courteous
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May 2022 by Lauren Henderson
The Pep Boys location on Azalea Rdgot me in without an appointment. This was my first visit to Pep Boys in Mobile Alabama. My car's oil was changed. Task was completed in approximately 45 minutes. Price was reasonable. I suppose the work is ok. I will check the oil level tomorrow morning. I'm not sure it is possible for me to determine that the oil filter is new or not. I'm not a mechanic.Anyway, while I was waiting in the waiting room, a customer came in. She was upset that a lug nut or lug nuts were not applied to her wheel or wheels during some service performed by the mechanic at this Pep Boys. This is all I know at this time concerning Pep Boys in Mobile Alabama.
