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January 2024 by Will Connelly
Had a 10am appt for a simple oil change and tire rotation. Don’t waste your time scheduling an appointment as it’s not honored. Took over 3 hours to complete this service and I waited in the lobby. Had I known this I would have taken vehicle elsewhere. Additionally, I Had to request truck be put back on lift for tire rotation because tech didn’t do it or realize it needed to be done even though it was on the order. The reason I got was the tech wasn’t wearing his glasses that day. The fact that we have techs working on vehicles without wearing their prescription glasses is alarming.
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January 2024 by Liam Luong
So very terrible, I visited there around 4pm yesterday to get transmission fluid changed. They drove my car to service area and gave me a quote $267 ( $70 labor fee + fluid + ...+... ). After an hour, they called me and told me that they could not do that and told me to go to Transmission Magicians. The big problem is that they drained out my fluid completely, no more a drop and let me drive without telling me. Surely, they knew well it is so dangerous if the car does not have fluid or oil, and the car can be damaged. I did not know what they thought to do that. NICE person never do that.
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January 2024 by Dennis Mehall
Outstanding job do on a short notice. Great customer service. Thanks guys
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January 2024 by Marcus Billingsley
It was great. Thank you Pep Boys!
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January 2024 by Emma Stone
I came in yesterday and I was very happy with how everything went! The gentleman at the front desk (Joel) was very professional and kind. I was in need of all four tires and he was very helpful. He made sure to keep me updated throughout the process. Even though it was very cold yesterday, the staff made sure they got me out and ready to go in an orderly manner. Very satisfied and will be back!!!
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January 2024 by Jessica P
Replaced wipers definitely upgraded and happy able to drive in bad weather confidently.
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January 2024 by yvonne williams
They were very sweet and kind and keep me informed on my van
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January 2024 by Ashley Altamira
Great friendly service. Explained everything serviced and needed while not trying to overpower pushing sales.
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January 2024 by Jakob Steiner
I really hope they understand that they can't be rude when addressing a customer. A job taking 20 minutes took over an hour. I hope to see improvement but I won't be returning. I also almost lost my job because they were ignorant after I told them I would be late.
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January 2024 by Jason Raynor
Thanks for a good job done
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December 2023 by Joe Steele
I was surprised. This morning s the first time ever seeing the tire tech use a torque wrench and inspection after installing my new tires.
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November 2023 by Nyteria Smith
Joel is such a helpful person here , he is really nice & really cares about your experience. I am so thankful for people like him on this earth. If you need to speak with anyone I would advise you to ask for Joel .
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October 2023 by J N
I had an appointment that i scheduled online. Everything went as planned. Two tires installed, no damage to my AMG. The staff was polite, that really determined if i would return to do business there again. Job well done.Thanks to the Tillman Courner crew.
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September 2023 by Alabama Lucey
I'm very activated! My daughter went in on a Saturday to have them look at some error codes on her car engine. The older gentleman working the counter told her that they didn't have enough time to get her in due to them being fully booked but told her that if she could be there at 8am the next day, they would get her car taken care of. I followed her so she could drop her car off. We were 2nd in line when they opened. The gentleman working the counter this day was a VERY nice man however when my daughter told him how she had come the day before and was told to come back, he replied that they didn't have any mechanics. My daughter asked if he meant right now or the whole day. He replied that they don't have ANY mechanics right now. WHAT????? Sooooo disappointing! Won't be going back there again. I know I'm only one customer but someone else just gained more business!
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September 2023 by Constance Turner
I made an appointment a few days in advance for 8AM on a Thursday, showed up on time, and was seen ASAP. I had a wobble on my car and was unsure of the cause but thought it needed an alignment due to it feeling like it was coming from the tire. They determined the main cause of the wobble, the tie rod, and a few other things were brought to my attention but they did not push for me to get those services on that day. Thank you, I will return to you guys in the future! My car drives so much better now!!
