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February 2024 by Jessica H.
I really, really want to love this store. However, many of the products are not price marked, the store is usually messy and unorganized and the current staff needs better customer service training. While I love the products, I won't be going back after my last trip when they failed to give a marked 1/2 off discount and didn't apply my $50 gift card. I didn't realize it until I got home but when I went back they basically said they couldn't do anything. So I lost over $70 and the employee made no effort to resolve it o r even act like she cared at all. I'll take my business elsewhere.
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January 2024 by Tesha Elmore
Best pet store in Mobile AL. Always great service will always highly recommend.
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January 2024 by Cristy Atkinson
Very well stocked store. Has a lot to offer for your pets. Very nice people work here!
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January 2024 by Daniel Ray
Great staff and variety of products
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January 2024 by Jessica Neely
Excellent customer service! Manager took at least 30 minutes talking to us about the animals in store and offering advice on pet options. A++ on service and brand options too!
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December 2023 by Wendy Riley
Chelsey was extremely helpful and friendly with all the things I was looking for
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September 2023 by Lauren Glenn
I work nearby but have never stopped in this store until a little over a week ago. I was greeted as soon as I walked in by a cashier who was checking someone out. Walked a little further into the store and was greeted by Cici, asking if she could help me find anything. I told her what was going on with my dog, what I had tried and didn’t work, and she immediately had a suggestion. I spent a little more than I wanted to but what she recommended has definitely helped! She was very knowledgeable about the products she was recommending and even ended up checking me out. Will definitely be using this store for future pet needs and Cici needs employee of the month. ?
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September 2023 by Heather Custer
As I was coming home from Florida decided to stop by two of these locations. Fish at the first store look healthy fish at the 2nd looked healthy as well but I noticed that one of the tanks had ich all their tanks are set up on one system so all fish had been exposed! I decided to get some anyways because I was going to quarantine the fish and treat as a precaution. Treated with ich treatment and prazipro. Within 3 days all of the fish were dead. I got black skirt tetras and clown plecos. The plecos started showing signs of some sort of parasite, did some research asked some friends and it is one of the most deadly parasites you could think of. There is no cure if they have it they are dead. Called the store and was told to drive 2 hours with dead fish! I told them I was more then happy to send pictures but I was not driving with dead fish in my car for that long, plus it would cost more in gas then the fish are worth!! Called the support number and they said I had to file a claim..so I did. They called back a few days later saying that the claim had been approved and they would be mailing me a check, said that I would get a email verifying everything and didn’t get anything so if I don’t hear anything soon I will be calling back. I am a experienced fish keeper and I breed a few different species. They were treating me like I didn’t know what I was doing which pissed me off even more.
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July 2023 by Darlene Wolfe
Madi, was the best helping me find the right porridge and getting them into my car.Thanks!
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May 2023 by Teresa
Nice clean place. Staff were friendly. However, they did not carry the two basic items I went there for ( Cat Dewormer and a leather collar/harness).
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April 2023 by Sam R
love this place! pricing for pet supplies in town is all roughly the same, but i go here specifically for the amazing staff members! plus the rewards program is pretty sweet.
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March 2023 by Cara Chance
Couldn't get help from employee. She seemed to be to busy with her phone. Was there a good teen minutes when my husband comes in to see what was taking so long. We went else where. Will not be back
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March 2023 by Rosalie Mayson
Very friendly staff ...number one store to go to for all your needs
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February 2023 by Camelklc “camel”
Have fish dead in the tanks and I've got a fish in it during the last 3 days from there Plus the tanks are nasty and on the filters and stuff you'll find dead fish they don't clean your tanks well
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November 2022 by Jacquie “Jaxx” Briggins
Great selection and customer service is very helpful
