PetSmart is a large pet supply and services retailer offering a wide selection of products for many types of animals. The store provides helpful and pleasant customer service, with staff who are knowledgeable and able to answer questions. Many customers love the store and find the people working there to be great. The business also offers services like one-on-one dog training, described as excellent. The training is noted for being knowledgeable, kind, and patient, providing focused attention and tailored resources that allow pets to advance. The staff gives great advice on topics from food to behavior. However, a warning is noted regarding buying fish, as a customer reported that the store failed to inform them of a known illness, resulting in a significant loss. The advice is to ask about the health of the fish before purchasing. Customers appreciate the convenient selection of items, including food, flea treatment, and accessories, finding it better than other large stores. The option to shop online and pick up in-store is also available.
We order our dog & cat food on line doesn't take them long to feel order
December 2024
I found what I needed, but it cost $60 more because I wasn't a member. I'm a member now, and I'm getting slammed with emails. Now, I'm going to unsub and won't be back anytime soon if I can help it.
November 2024
I work right next door so of course it’s convenient but I really love the customer service that is provided every time I go in and that’s what keeps me shopping here.
