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March 2024 by Chanel Taylor
I could not be happier with my results. Nyrie has quick service & very trustworthy in all that she does for the customers here at Public Storage. Keep up the good work!
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March 2024 by _according2alex
Nyrie is an absolute joy to work with. She is quite knowledgeable and willing to help in any way she can. Nyrie is a valuable asset to the company with excellent customer service skills.
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March 2024 by Alecia Hawthorne
They have excellent customer, the service rep Nyrie, was very informative and had a really sweet personality when I went in to ask questions about the units and the prices of them.
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March 2024 by Gayle Miller
Ashli is awesome. Really helped me out getting into a unit fast and large enough to accommodate the furniture I needed to have in storage. Highly recommend this place for your storage needs. And ask for Ashli. So nice and very professional.
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March 2024 by Always Goated
Ashli and Nyrie are amazing. Easy to work with. Great spaces, units are well maintained as well as the property. Public Storage for the WIN
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February 2024 by Delores Campbell
I had to change my reviews for this company. The rats ate up my dry food that I had boxed up. They urinated on my good couch and had my apartment smelling so bad. I accused my new landlords of having dead rats in the ceiling and come to find out it was my couch smelling up my home. Rat pellets were in a lot of my boxes. I had brand new clothes with tags on them for my grandkids. They rats urinated on them and there were rat feces all over them. I called and spoke with a young lady there. Told her my situation, and she was so dry. She could care less!! Told me to call the insurance company. I told her they don't cover rats damage, and she once again told me to call them. I had to throw away e erything! On top of that. They charged me $112.0] For moving on the 1st. I was 1 DAY late. The rent was $149.0] a month. What kind of prorating was that?? AND PUT IT ON MY CREDIT!! THEY ARE HORRIBLE TO RENT FROM. WARNING!!!
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August 2023 by Delores C.
I rented a unit from 1500 moffat rd mobile for 3 months. I was given a unit that was too small for one. I ebed up giving away, storing my furniture at a family member home. I was told it was large enough. Then, wood rats ate through my boxes. Ate my food. Rat muner was all through my boxes and they urinated on the nice couch, which I had to through away. On top of all that, I moved out on thex1st. I was charged $127.00 for 1 day!!!! I called about the rat problem to see what could be done. The property manager was cold and unconcerned. Smh
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July 2023 by Jamal Thomas
Nicki is the best. Thanks for quick in and out experience.
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July 2023 by Sherrie O.
If I could give a zero I would!! Traveled from Tenn to Mobile Alabama. When we got to the storage facility, our code didn't work. Apparently, they gave us all the wrong info. Tried to call customer service and ended up on hold for a long time. No one was available to help us.
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April 2023 by Darmaine S.
They don't tell you all the details up front. I had to pay a fee for insufficient funds(my brothers account) and then they charged me a late fee. But when I spoke with someone to reserve this unit they quoted me a different price and I didn't get their name. Then they didn't tell me that two days later I would be paying the full amount after paying the partial payment. I thought the payment would come out the day you actually rented the unit, nope it starts over at the 1st of the month, which I was not told.
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April 2023 by Beth H.
New company takes over and rental rates increased 50%.
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March 2023 by ophelia packer
Thanks ladies for the awesome customer service. Nyrie and Ashli Thanks.
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February 2023 by Phyllis S.
The encounter was great. The worker on duty, Ashli, was super nice and helpful when we came in to buy the storage unit. She is one of the best employees I've ever met. Definitely gonna recommend to my friends.
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December 2022 by Peter Zan
Helpful customer service. Only reason it’s not 5 stars is because both of the times I was setting up a unit with them they got something wrong that I was very clear I needed.
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June 2022 by Craig P.
Public Storage is a horrible corporation to deal with. I have owned 2 RV's, been in same storage spot for 11 years. Original owner was magnolia, never had any problems. Magnolia raised rent 1 time in 9 years. Public Storage purchased about 2 years ago, been raising the rent since. This month, raised another 45%. This is double the rent in less than 2 years. The orange people have officially run every RV and boat out. Don't waste your money.