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October 2025 by MJ Cassidy
Always friendly staff. Clean store. Seriously, Publix are the only store with really awesome employees.
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October 2025 by Luise Keown
Great options for cooking oils.
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October 2025 by Cynrenthia McAlmon
Publix Customer Experience – October 7, 2025, around 4 p.m.
As a mother, wife, and student, life can get hectic — so when I went grocery shopping at my local Publix on October 7th to prepare dinner for my family, I was already juggling a lot. After spending about an hour and a half shopping, I realized at checkout that I had left my wallet (with my debit card) at home.
I went to the customer service desk and spoke with a young lady named Maya, who was very polite. I explained that I lived about 20 minutes away and asked if I could leave my groceries at customer service until I returned. She agreed, and I headed home. Unfortunately, by the time I returned, it had started storming heavily. I didn’t have an umbrella, so I waited in my car until the rain lightened up.
When I went back into the store — around 4:45 to 4:50 p.m. — I told Maya I was back for my groceries. She informed me they had already been put away because I had said 20 minutes. While I understood, I was a bit shocked and disappointed, considering the storm delay was out of my control. The team lead, Chaz, walked up and casually said, “Oh, sorry,” which came across as dismissive. After spending so much time shopping, I left feeling unappreciated and undervalued as a customer.
I then requested to speak with a manager, and Michelle, the CS manager, came to assist. I explained the situation and expressed that I felt Chaz could have shown more empathy or initiative. Michelle handled the matter very professionally and immediately called for assistance to help me retrieve the items that had been restocked.
That’s when Saniya and Amariya stepped in — and they were absolutely exceptional. Within 10 minutes, they had gathered all my groceries and made sure I was taken care of. Their kindness, efficiency, and professionalism truly turned my frustrating experience around. Because of them, I was able to check out quickly, get home, cook dinner for my family, and still make it to class on time.
Huge Kudos to Saniya and Amariya — they are shining examples of what excellent customer service looks like. Their effort and attitude made me feel valued and appreciated. I sincerely hope Publix recognizes them for their outstanding service.
As for the overall experience, I would rate it 4 out of 5 stars — only because of the dismissive response from the team lead Chaz. I believe that with a bit more training in empathy and customer care, Publix can ensure every guest leaves feeling as valued as Saniya and Amariya made me feel. Thank you so much to those young ladies!!
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September 2025 by Kamya
Very clean location friendly staff fresh food great for kids
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September 2025 by Susan Cavadel
They have great staff in the Pharmacy. Have always been very helpful. I was waiting for a script. I sat in the car for quite awhile.
They were supposed to contact me when it was ready. I finally drove to the drive through, and was told it had been ready a half hour. They were great when I started using them during covid. I switched to pharmacy when customer service was a thing in the past.
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September 2025 by Lauree Riggin
😕 uh oh
Attention Publix shoppers!
Check the dates on your products!
Seen today on the lettuce-
Harvested 9/7
Recommended consumption date: 9/17
Today’s date 9/25
And it didn’t look good either.
Maybe the manager is on vacation
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September 2025 by opra toledanu
The shop was relaxing to browse.
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September 2025 by Anthony Robinson
Excellent selection
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September 2025 by RoxyQueen
This store is SOOOO VERY EXPENSIVE… I will never come here again. This is my third or fourth time inside of public supermarket and they are just super expensive. It doesn’t make any sense.
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September 2025 by stacy parker
Love it
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September 2025 by Drea
Used the Publix App to order Birthday Cakes, they were great.
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August 2025 by Christopher Kornuc
The Bakery department is hilarious. Worst bakery i have ever seen in my life. I called to have happy birthday written on a pie. What they gave me was offensive. Thanks guys, now i have to drive across town to a real bakery with 3 hours before the birthday party. This is why instead of being short on the phone, you explain things to the customer before giving them something a three year old could have done. Im never shopping at this store again after this. I specifically asked to have balloons drawn on the pie also. You guys are horrible at this.
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August 2025 by samantha spurlock
Very clean store. Nice customer service.
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August 2025 by Debra Roombos
Love this store love the people
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August 2025 by robin armstrong
Publix deli is unbeatable when it comes to fresh made to order subs. Lunch time in this location deli is one of the busiest in Mobile and they will still give you a smile and great service.
