-
March 2024 by Big Sean
Mr. Joel was the absolute best he gave me the space to look around and was extremely knowledgeable about all the different types of sofas I will definitely be coming back for all my furniture needs
-
March 2024 by Destiney Richey
Mr. Joel was amazing. He was so patient as I repeatedly changed my mind on color, and styles and made sure I got exactly what I wanted, while allowing me to fully look through everything they had to offer. 10/10 customer service!
-
March 2024 by Michelle F.
I was in need of a new sofa as part of an upgrade to a condo in Florida. I settled on the Naples sofa but because the showrooms only had a single chair sample in house, I had to deal with a sales agent in the chat…The thought of buying a sofa via chat frustrated me just thinking about it…I’ve had horrible service in the past both on the phone and in chats with other businesses so I expected long waits and AI assistants…but to my surprise it turned out to be easier and more informative than in-person shopping because I had the great fortune to get Hailey from the Mobile, AL store. She went above and beyond, and then some, to answer every question, send sketches, and explain right facing and left facing (its determined by facing the chair rather than when sitting in it…which could have resulted in a disaster). She also sent a photo of the chair sample from her showroom so it wasn’t just a rendering of the color. She even provided her direct line in the event I had more questions … which I did. She averted a potential disaster for me by discussing and reconfiguring the layout of the modular sofa before delivery. All these communications were handled promptly and Hailey became my designated point person, unlike some retailers where the chat or phone is always a different person and one is required to repeat their issue multiple times. Hailey made me feel like a VIP! When the sectional was delivered, it was beautiful BUT one side seemed too long for the room despite accurate measurements. I called Hailey but no answer so I left a message and she called me right back…from her Vacation!!! That just doesn’t happen, and when I explained the issue she worked with her manager to exchange two pieces for one alternate facing end chair, to give me additional room. She did this last part, by her own initiative and thinking outside the box…and while on vacation! Give this young woman a promotion and a raise…and I hope other companies follow the RTG model because in my case, it was the difference between a sale and losing potential repeat customer .
-
March 2024 by Brad Fillingim
Paid for insurance on a bedroom dresser. One of the cheap plastic gilde pieces broke on a drawer. Insurance claim was denied. Now I’m stuck with a dresser with a drawer hanging out ? bad business here. Go spend your money somewhere else.
-
March 2024 by Catherine Lee
Our salesperson, Schuyler Powell, was very helpful and knowledgeable. He helped us pick out the perfect furniture for our livingroom and bedroom. Thanks, Rooms to Go! You have another very satisfied customer.
-
March 2024 by kimberly sowder
I have been purchasing furniture from RTG since the early 90s, so I decided to see what they had to offer. I was pleasently supprised when I visited the Mobile showroom, it was so beautiful. Missy Bradley was my sales associate, she was a delight to work with. She went the extra mile to help me meet my needs with what I was looking for. I decided on the tempur pedic queen mattress and some lovely bar stooles. The check out process was fast and easy. I highly recommend you contact Missy for your next furniture purchase
-
March 2024 by Glynda Mathis
Thanks Brian
-
March 2024 by Christine Hensley Pauley
From the minute we walked in Brian greeted us with a smile. And was very patient while we explained what we were looking for. He made our day brighter with his positive attitude.Thank You Sir for your service
-
March 2024 by Alexis Hensley Hensley
Thanks Brian!!!
-
March 2024 by Yevette Newlin
Beautiful store Missy was fantastic!
-
March 2024 by Laura Crownover
Missy Bradley is was the best!! She took her time and answered all of our questions. We love our reclining sectional! It was delivered as promised and on time. Highly recommend!! Ask for Missy!!! She will take good care of you!
-
March 2024 by Emily Hall
Ms. Victoria F. has made our shopping experience today one in a million. She was very kind and informative. I recommend going to her to purchase furniture every time.
-
March 2024 by David Difo
I had a great experience, I dealt with Joe and he did an awesome Job!
-
March 2024 by Rachel Howell
Joel was great and made the entire process seamless. Will be back for all future needs!
-
March 2024 by Cindi Grillo
How awesome a sales person I worked with aat Rooms To Go.Frank is the kindest and most helpful salesperson I've EVER worked with. Thank you for going over and above.
