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July 2023 by Holly H.
This place needs all new staff. They are so rude. The parking lot looks like a trash dump. There are never any buggies they are all rolling around in the parking lot. The pizza is always out they always are understaffed. The bathrooms are nasty and un stocked with anything soap. Tp. Out all the time. And the parking.... lord help us. Horrible. No one who goes inside this store knows how to park a vehicle.
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June 2023 by BRENDA BROWN THOMPSON
i love sams
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February 2023 by Samantha Fuqua Walley
Sam’s club in Mobile is a joke. Their customer service is horrible and they never have anything to choose from. I’d rather go to Pensacola FL or Hattiesburg MS
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April 2022 by Rachel M.
Sam's club is always super packed no matter the time or day but it doesn't stop me from shopping. I have saved a lot of money by shopping in bulk. I have the $100 membership and it comes with good benefits.
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April 2022 by Amber D.
I've been a patron of Sam's Club for probably 20 years. It's true, the prices are amazing, and if you shop shrewdly, you can and do save a ton of money. The staff is always more than happy to go out of their way to help you. Recently I was looking for a set of paring knives for my daughter's new house. I knew the ones at my house had been purchased from Sam's, and knew how they were packaged and where in the store they would be. However, when I arrived to that aisle, they were nowhere to be found, even though there was a place for them and the price displayed on the shelf. I was a little deflated. I found an employee who was nearby stocking shelves, and asked him about the knives. He said he had seen them and knew exactly what I was talking about. He volunteered to go to the back of the store to see if they had some in stock that hadn't been put on the shelves yet. I didn't get my hopes up, and then he was gone for quite a while - maybe 15 minutes? I almost gave up on the employee returning. To my surprise, he then walked up with a container full of the exact paring knives I was looking for! He had gone to the back and opened a box, and not only found the knives, brought some for me, but also brought a sleeve of them to put on the shelf. I was so taken aback and pleasantly surprised, that I tried to tip him, which he refused. I think it says quite a bit about a company that an employee will stop what they are doing, even when quite busy, to track down a relatively cheap item (probably less than $20) for a customer, bring it back, and then refuse a tip for his trouble. He was also so respectful the whole time he talked to me (yes ma'am, no ma'am, thank you and you're most welcome). I left the encounter with a smile on my face, and a resolve to speak to the employee's manager, which I did before I left. I know the store is large, and sometimes overly-crowded, sometimes due to world events they do run out of things, and occasionally it can be a pain to trek around to find what you're seeking. None of that is a company problem, though, and I've never left an interaction with an employee there feeling anything less than respected and pleased. I will be a loyal Sam's Club for a long, long time specifically due to their customer service. Pricing is good, stock is helpful, but NOTHING beats the quality of employees and deference they show to their customers.
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March 2022 by Samantha Harris-Smith
The value and options are awesome!
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December 2021 by Katrail Robinson
This is the best pharmacy with the best most caring group of people I've ever encountered. I love my Sam's Club pharmacy staff!!!
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November 2021 by Erin M.
Store was a mess. Customers were rude. Things were not priced. Parking is a disaster.
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September 2021 by Cassie Alexandra Dozier
The managers like to blame the victim when they get assaulted while on the job, highly recommended you shop somewhere else.
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July 2021 by Krystle M.
This Sam's club has a different layout than what I'm use to use to in NC. Seems like everything was opposite to what I'm use to. The store was clean and organized. There are loads of yellow tag deals around the store. I saw a few items I haven't seen at my local Sam's club. We were able to quickly check out in self check out. We picked up a few items (hot dogs, churro and drinks) from the food court area. All the items were tasty. We love the cheap prices. Sam's Club 601 E I-65 Service Rd S Mobile, AL 36606 (Review 580 overall, 124 in 2021)
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July 2021 by Brenda Sons
My Sam's Is Great People ? ? ☺
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June 2021 by Michelle S.
Asking the customer to remove items from cart to reload it into another cart is not acceptable when checking out. That is role of cashier. This is not customer friendly service
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April 2021 by Al Gray
I Brought New Tires Great Service
