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June 2023 by Jorge Lema
DO NOT AGAIN DO NOT COME HERE . As per the agents here there is always a 3 to 4 hour wait. It doesn't matter if you pre book or walk up , the wait time is 3 to 4 hours. Go to another car rental.
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June 2023 by Ashley Sigler
I booked through a 3rd party with an unknown rental agency and ended up with thrifty. Typically I just use Enterprise and have used them for years but I was told none of the locations had any cars only SUVs and I just needed transportation to work for a car repair. Well the shop wasn’t finished by the time it was time to return the vehicle. I called to make an extension and was told I couldn’t pay with my debit card. I booked with my debit and provided a credit card for the $200 hold. I used a card with a smaller balance so I could hold my larger card for the car repair. I did not want to pay for the rental with my credit card. Was told over the phone that they couldn’t process with the debit over the phone to drive to the location which mind you is across town for me. I get to the airport to be told we don’t process extensions at the desk anymore. First time using thrifty last time using them as well. Never had this issue with Enterprise and they could care less at the desk about me being stranded. I was 2 hrs earlier than the drop off time because I was told to go to the site and had to call someone to pick me up. Horrible communication poor customer service. Keep it. I was able to find a rental with Enterprise for the next day.
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June 2023 by Ashley Williams
I booked through a 3rd party with an unknown rental agency and ended up with thrifty. Typically I just use Enterprise and have used them for years but I was told none of the locations had any cars only SUVs and I just needed transportation to work for a car repair. Well the shop wasn’t finished by the time it was time to return the vehicle. I called to make an extension and was told I couldn’t pay with my debit card. I booked with my debit and provided a credit card for the $200 hold. I used a card with a smaller balance so I could hold my larger card for the car repair. I did not want to pay for the rental with my credit card. Was told over the phone that they couldn’t process with the debit over the phone to drive to the location which mind you is across town for me. I get to the airport to be told we don’t process extensions at the desk anymore. First time using thrifty last time using them as well. Never had this issue with Enterprise and they could care less at the desk about me being stranded. I was 2 hrs earlier than the drop off time because I was told to go to the site and had to call someone to pick me up. Horrible communication poor customer service. Keep it. I was able to find a rental with Enterprise for the next day.
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May 2023 by Janae Sigler
I booked through a 3rd party with an unknown rental agency and ended up with thrifty. Typically I just use Enterprise and have used them for years but I was told none of the locations had any cars only SUVs and I just needed transportation to work for a car repair. Well the shop wasn’t finished by the time it was time to return the vehicle. I called to make an extension and was told I couldn’t pay with my debit card. I booked with my debit and provided a credit card for the $200 hold. I used a card with a smaller balance so I could hold my larger card for the car repair. I did not want to pay for the rental with my credit card. Was told over the phone that they couldn’t process with the debit over the phone to drive to the location which mind you is across town for me. I get to the airport to be told we don’t process extensions at the desk anymore. First time using thrifty last time using them as well. Never had this issue with Enterprise and they could care less at the desk about me being stranded. I was 2 hrs earlier than the drop off time because I was told to go to the site and had to call someone to pick me up. Horrible communication poor customer service. Keep it. I was able to find a rental with Enterprise for the next day.
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January 2023 by Kathy Williams
They charge an extra $121.68 to the prepaid fee once you go to pickup your vehicle. Concession Fee, Customer Facility Charge, and Taxes.
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January 2023 by Jessica Georgia
Terrible experience from start to finish. I’ve used both other big name car rentals within MOB airport and never had any issues. I figured, Thrifty was slightly cheaper this time, let me give them a try. Never again! The first car I picked up threw a “shut down engine” immediately light. Upon popping the hood it had no coolant (see photos). I had to have the car towed back to them. The best part was when I arrived I was told I was put at the back of the line for my replacement vehicle. Meanwhile the call center women assured me I’d have a replacement car waiting due to the inconvenience they caused. I’m now on hold because I was overcharged and need to deal with that and it prompted me to review this company. I rent cars frequently and this is by far the worst experience I’ve ever had with a car rental company. Spend the extra few bucks and go with enterprise at MOB, top tier cars and service compared to Thrifty.
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January 2023 by GatorHead Mike
Car was great. I DID not enjoy my credit card being used in 3 different states in one day after I paid for my rental. First and LAST TIME using Thrifty. Or should I call it THEFTY RENTALS. ???Guy at the counter was also VERY RUDE. ?Never again.
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December 2021 by Nana Deb
Great price...car is in the shop!
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October 2021 by Fred Smith
Absolutely horrific experience. I had a car reserved with a confirmation number. They arrogantly and rudely told me they had no cars available and to come back the next day at a set time and they would have me a car. That was unbelievable enough but when I came back the next day at the exact time they told me to they said they still did not have a car and very cavalierly said if I waited around the airport until 11:00 p.m. (it was 3 pm) they would get me a car. Rude, uncaring and unprofessional employees who seemed to take pleasure in jerking me around. Karma will not treat them well.
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October 2021 by Clarence Patterson
Seems like a pleasure to rent from, just make sure that you don't book through third party those unless you are flying out of the airport.
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February 2021 by Regina Lopez
Wish I could give zero stars!
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December 2020 by Regina L.
I wish I could give ZERO stars! My father paid for a rental so my family and I could go up north for the holidays and we were all so very excited! Unfortunately, when I went to pick up the rental they REFUSED to give me the rental, even though it was ALREADY PAID FOR because I don't have a credit card in my name! DO NOT GIVE THIS POS COMPANY ANY OF YOUR MONEY BECAUSE THEY RIP YOU OFF SO BAD!
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October 2020 by P.J. V.
To get a Thrifty car you have to go to the Hertz counter. Pleasantly surprised, fast knowledgeable service. Car parked right outside. Car in good condition!
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July 2020 by George Woodman
Gave me a bad car after upcharging me now I have been waiting to just talk to roadside for over a hour!! This is not acceptable!! Will never be using these guys again!
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April 2020 by Ron Waldrop
Rented vehicle in Nashville to drive to Mobile. Arrived at 8 pm closed and no instructions or drop box...no help. Had to leave and left car with keys...Now continue to be charged daily as if car never returned... 5 calls to CS...assured but not fixed...Credit card had to be cancelled to stop. Attorney hired in case they accuse me of not returning car