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December 2023 by Leigh D.
My husband took our vehicle to Mavis to replace the rear brakes because a different brake shop had told him last week they needed to be replaced. He was in a hurry and instead of returning to that shop, decided to stop at Mavis because it was on his way to his next stop. Maria at Mavis took a look at the brakes and explained to him that the brakes were just fine. She could have easily replaced the brakes and not said a thing. Her honesty is greatly appreciated and we will only take our vehicles to Mavis from now on. Highly recommend Mavis!!!
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November 2023 by Michael E.
I took my wife's van in on Black Friday to replace all 4 tires. When I inquired about replacing the valve stems, I was told that I would also have to replace the TPMS sensors, that they were part of a kit. I said fine, go ahead. The following day on a road trip, the tire pressure light on the dash started blinking, which indicates a faulty sensor. Brought it in today and was told that they had not changed the sensors, just checked them, but they had changed the valve stems (which I was told couldn't be done on Friday). Then I was told that only one was bad, so I guess they didn't actually check the sensors like they had said. Ended up getting the one sensor replaced. However when we got the van home, my wife noted that someone had obviously rifled through her console, as items that she hadn't touched in months were on the floor and the compartments were not closed, as they had been when we dropped it off. It didn't look like anything was stolen, but there was nothing worth stealing. It just pisses me off. I trust that you will have a talk with your technicians.
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November 2023 by Brittany Spencer
Needed front brakes and rotors. They told me $430 for the whole thing. Told him I was going to get a second opinion somewhere else and see the price difference because money is tight. Dude at front counter told me that if I leave and come back that he’s going to raise the price $100 because the $430 is a ‘discounted price’! I would love to give Mavis a 0 star. I will never be back.
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November 2023 by Cali Thadon
Great customer service today, love my new tires..
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November 2023 by Timothy D.
Return the car to me a mess after spending more than $1000 at the shop.Black foot prints on the floor, greasy hand prints on the outside of the car around the door handle and greasy smear on the interior drivers door panel.
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November 2023 by Jim Dyess
I took one of my cars in for an oil change. They were more interested in tying to sell me tires and then struts. A few days later my skid plate fell down and started scraping the payment. I had to get in the dirt and remove it to be able to drive. I went to the Honda dealership and bought $30 worth of screws that were lost. I took it back to Mavis and told the manager. He basically told me it was not their fault. He was very unprofessional and I will never go back to any Mavis location. I guess that is ok because the manager said he did not need my business and I did not have any trouble hearing him because he was yelling.
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November 2023 by Beth Watson
I had a great experience at Mavis today! I brought my car in with a problem with my tire valve stem. They evaluated the issue and replaced my valve stem. The whole process took about an hour, which was less than the quoted estimate of 90 minutes. I buy all of my tires from Mavis and will continue to use them in the future for my tire needs.
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November 2023 by Shunta’ Elias
Great Customer Service!I’ve been coming to this location for years and even though staff has change. The attitude and customer service has not changed! The people are great!I always come for tire services and have introduced my children to this location!The parking lot is medium in size and may have to drive around the building to exit!The building is in a residential area! Slow down so you will not miss it. The inside of the building is very spacious! There is a waiting area and they do have sodas and coffee!The staff really take care of their customers! Great Customer Service ! I remember a time when I had to drop my vehicle off and it was late . The rep was able to lock my vehicle in a safe location to put me at ease ! And I really appreciated that! The spoke volumes! And I have been loyal ever since that experience!
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November 2023 by Aaliyah Donaldson
Had such a great experience today! I really didn’t want to get 4 brand new tires and was reluctant, but Shawn educated me on the value of having new tires and the dangers I could be putting myself in by only replacing one tire. I really appreciated his attention to detail today.
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November 2023 by Rebecca Darling
I just want to say how appreciated Mavis Tire is...they helped us with our 2014 Chevy Impala. The gentleman we spoke with was amazing and brought us closer to getting our car handled. If you have any vehicle needs go to Mavis Tire on Schillingers Rd in mobile great service great care Thank you!!
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November 2023 by Jessica Enslen
I took my car to get looked at because it was leaking radiator fluid. After they looked at it they told me that my radiator was leaking and that they needed to replace the entire radiator. Well here it is not even a week later (car was not driven several of those days as it is not our primary care) and the car starts overheating again. I pop the hood and see that some of the air filter box screws are not screwed in and there is one that is missing the entire bolt. So I took it to Mavis and they didn’t seem to care and told me that mechanic isn’t in so they can’t do anything for me. So I went somewhere else because people have to work. They tell me it’s leaking from the hose that connects to the thermostat from the radiator!! We will never take any vehicle we own to Mavis anymore for anything. Not even to patch a tire!!! At this point I don’t even think that the radiator had to be replaced!!!
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September 2023 by Lawrence Herring
I had a tire repaired at the Schillinger Rd store in Mobile. Johnathan was professional courteous and knowledgeable. The repair was timely and made correctly.
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September 2023 by Bryant Fisher
Shawn and all staff were quick and efficient when helping me get my new tire and alignment. They also informed me of needing new brake pads before continuing with their work! Awesome place!!
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August 2023 by Rosie M.
Ordered the tires two weeks out, made the appointment for 9AM today to get them installed. Was told that it would be about an hour before they could start on it. It's almost 1PM now and I'm still waiting. It's still sitting in the parking lot, untouched. No one is inside, they're at lunch. Guys are probably overworked, underpaid and generally don't give a shit. I don't blame the workers, I blame Golden Gate Capital, the investment company that bought them in 2018. Trust me, they don't give a shit either!
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August 2023 by Virginia Baber
There is not enough stars for the service I received today!!!! Brandyn was absolutely amazing ? he was so helpful and answered any and all questions and helped me through the whole process!!! I highly recommend them to anyone!!! Trust me you won’t be disappointed!!!!! Thank you to the whole team at Mavis on schillinger rd y’all are amazing ?
