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January 2024 by Melanie Tabatt
Charles was an amazing help to get our son's 5 year old iPad working again. He thoroughly explained things he could do to get it working & first thing worked like a charm! Very knowledgeable on solutions.. definitely will visit here again if we have other technology issues.
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January 2024 by Jerry Medicus
Great professional service, fixed my laptop much faster than I expected. The second time I've used them, and I couldn't give them higher marks. I recommend them to everyone.
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January 2024 by Hoang Loan
Came in to get my note9 fix for a broken screen in November 15th. The tech told me that he had to order the original part for 266 dollars. I've waited two weeks for a response or an update but nothing so I call for a status bout the phone , the tech told me they don't have the original part available because my phone is midnight blue so the tech ask me if I want the black or silver frame because that's available I told them black because it's kinda match my blue phone. I came back in to the store because I had to to call again to see if it's ready, once I got to the store they handed me a silver frame note 9 which I didn't ask for. By this time they already had my phone for over a month and half.i told them I'll take it to another place. They told me to come back later and they ll put my old screen back and they'll give me a call to come get it. I no received no call. So I show up and they gave me my phone missing my style pen smh had to come back another day. All in total this location is unprofessional and have no communication skill whatsoever towards the customer needs. TOTAL WASTE OF TIME WORST TECH TEAM I EVER SEEN. HIGHLY DONT RECOMMEND GETTING YOUR PHONE FIX HERE.
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December 2023 by Darius P
Both Representatives that I dealt with today were amazing with their customer service both over the phone and in person. They were also very informative on the process and pricing. 10/10 Reccomend!
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December 2023 by Katie Jones
Excellent customer service , Charles was the sweetest, and the turn around time was sooner than expected! Highly recommend anyone needing their PS5 fixed!! We couldn’t be any happier ! Thank you for being awesome ?
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November 2023 by Tessa Wiggins
Took a $1300.00 dollar phone in to have screen replaced and paid a little over $300 to purchase new screen and have it repaired. The technician did not put new screen in correctly which caused the new screen to mess up a long with other stuff. Took it back for them to fix what they messed up and they charged google for the mistake they made and phone screen went out again not even 24 hours after I picked it up. I am still without my phone and they are not even trying to help me to fix this issue. Yet they have made over $300 out of my own pocket, plus whatever they charged Google. I still can't use my phone.
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November 2023 by Brian Graves
This will be my go place for repairs. Same day repair, excellent service, and awesome employees! Will definitely go back when I need my electronics repaired.
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November 2023 by K J
I dropped my phone off at like 1040 and had it back the same day around 140. Super fast, easy, price was exactly what I was quoted. The man I spoke with was professional, nice, and it was all around amazing service! I will definitely come back here for my repairs.
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November 2023 by Kelly Kennedy
I'm impressed! My niece has used y'all before so I decided to give y'all a try. I fell and smashed my phone into the pavement, cracking my screen. I went into your office on Monday and ordered the screen, took my phone back in on Thursday and it was finished by 2:30 that afternoon. I will use again, thanks!
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November 2023 by marcia jackson
I want to say 1st and foremost Thank you so much from the bottom of my heart to staff on duty. James and Charles are freaking Rock stars! I literally walked in with what I thought was a huge problem and thought that my repair would take at least a day or two to fix. Needless to say before I could finish my next sentence my device was fixed and I was out the door in less than 3 minutes literally thanks you guys so much for being the best in the business.
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November 2023 by Shunta’ Elias
This location is located across from the University of South Alabama! It is on the corner of a busy intersection!The Customer Services was to the point. There was no Greeting! The Rep just looked and did his job! The services were quick and easy fix. All questions , the rep answered .The building on the inside is an office space and nice spacing! There are other businesses in the parking lot.The parking lot is pretty tight so be careful! If you are hungry there are restaurants in the area and walking distance!We were able to use our insurance with our phone services to cover this repair but if you have no insurance! They have a program you can apply for to help with repairs. Their team were great at repairs!I gave three stars bc customer service is very important! How you greet a customer and how you service them is very important.
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September 2023 by Valerie Heinl
My husband took an iPad in for battery repair. He picked it up a week later, paid $165, and brought it home. The device still would not charge. He took it back to the store where it has been for over a month now with no update. Very disappointing!
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September 2023 by Twilla Burns
They were very customer friendly on both visits. A technician came out on my first visit to explain what was actually wrong and what could also potentially be wrong. Fast easy pick up. Awesome guys!!!
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August 2023 by Chris S.
Made an appointment on line with the advice from samsung. what a mistake. upon walking into store 2 min b4 appt time; i was yelled at from behind a glass wall it would be a few min. few min later guy walks and says what do u want? i said i have an appointment and samsung gave me a reference number. he says that number is "shit to him" and what is your name. he takes my phone looks at it with a flash light then ask if i hae insurance which i dont then says it will be 600 and change for parts and he has to order them what do i want to do... never said anything about the phone the issue anything... guy was a complete ass hole. said no and took my phone he never said anything else. place is a joke
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August 2023 by K Ridge
Stopped by because my iPad Pro was acting crazy and Charles was so professional and efficient! It was a simple fix and he had me out the door within 10 mins! Excellent customer service!
