-
July 2025 by Melissa Bowers
I went into the UPS Store on Old Shell Road to handle several things. I had a form I needed to send to a Gov't Office. I asked the clerk if she could witness it for me. She took it & signed it & I made a copy. She then said there would be a $5.00 witness fee. I told her she didn't mention there was a $5.00 charge when I asked her to sign it. I would never agree to that. It took her 2 seconds to sign her name. I could get anyone to do that for free! No notary involved or anything. She never apologized for the confusion or anything. Absolutely the worst customer service I have had in a long time. There are many other places that provide the services they do! And I doubt they charge $5.00 to sign a form! I will never go to that store again.
-
October 2024 by Shermanita Ash
Very friendly service, however they made me pay for a heavy cardstock when I requested lighter paper. NOT HAPPY!
-
May 2024 by casey mayhall
UPS provides top-notch service every time. Friendly staff, reliable deliveries, and hassle-free shipping options make them my go-to choice. Highly recommend!
-
May 2024 by Sabrina Liu
Fast service and friendly employee
-
April 2024 by Ursula Armbrester
This is one of the best stores that provides exceptional customer service
-
April 2024 by Cynthia Poe
Because the clerk at the store, said so.
-
April 2024 by Tontilea Campbell
Employee was kind and helpful
-
March 2024 by kathy foster
Knowledgeable, friendly employees.
-
February 2024 by Reneta Powe
The young man that waited on me was awesome!!
-
October 2023 by MJ K
Store closes early 2:45 instead of 3:00 and staff won’t open door.
-
March 2023 by stephanie wilson
Employee is rude and yells and screams. I was in the store today and she kept cutting me off and telling me what I should have done. The only thing that I was trying to do was return a package to AMAZON. I’ve never had to print out a label or do anything other than drop off. She proceeded to call the manager named Jaime and he was no help either. If she was actually a professional she wouldn’t have yelled and screamed also for him to be a manager the same. What an awful place I am going to work with the leasable to see if the lease can not be removed. They don’t need any business like this in such a nice environment. All these other reviews and she’s still not fired shows that the management and owners don’t care.
-
February 2023 by Dawn Brinkley Moton
On Friday I went to the UPS location on Old Shell Road Mobile Al.. I experienced rudeness, racism and the worst service. I was yelled at and not assistant was asked to leave.
-
August 2022 by Sheila McMillian
I was told by the clerk when I asked her to seal an envelope that the tape wasn't free! Unprofessional and rude.
-
June 2022 by Christopher Dieni
As you can see, this UPS Store location is really starting to rack up the bad reviews, so I'll share my story as well. Today, I was charged the better part of $3 for printing two (2) sheets of paper, a ton of technical difficulties when scanning, about 20 minutes of wasted time, and a ton of ATTITUDE! I needed some wet signatures on documents -- but my home printer/scanner died awhile back, and it would be foolhardy to replace it until after my impending move -- so I came to the UPS Store to print, sign, and scan the documents. Big mistake! To begin with, the two clerks present at the store seem overwhelmed and incapable of dealing with the steady stream of clients coming through the door. I brought my documents on a USB drive -- but it was also on the cloud if needed -- and so first and foremost they wanted to charge me $3.25 to rent the computer for 15-minute increments just to open and print the documents. We tried that, and the computer would not connect to the printer to print the documents. So, they had me forward the documents via email instead, and print them that way -- which is probably what should have been done in the first place. I immediately signed and tried to scan, but for whatever reason the scan was not processing, and wouldn't send the finished job either to one of their local folders or to my USB drive. They had no idea how to fix the situation, and were completely clueless in the face of technical difficulties. The whole time, there were customers coming in for other matters, and so the clerks' attention was constantly being divided and they were unable (and/or unwilling) to pay attention to any single task until it was fully resolved; they tried to multitask everything in the store, and do so very poorly. In the end, I never got my documents scanned -- so I need to find somewhere else to scan them -- and I was charged nearly $3 simply to open a file and print two sheets of paper, with the ultimate job being unfinished. I was very tempted to leave without paying but I'm not that kind of guy; if anyone from UPS corporate office is reading these reviews, I'd like my money reimbursed please -- because I certainly can't get back the time and patience that were wasted in this futile attempt!If you live in the Spring Hill neighborhood and are coming to this UPS Store because it happens to be the nearest one, I recommend finding another, or using a competitor.
-
April 2022 by Tabitha Beaman
I went to get finger printed this last past Saturday, a young black guy waited on me, I hate I didn't get his name. He was very polite, kind, and I was greeted with a smile. I just want to tell him , thanks!
