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March 2024 by kathy foster
Knowledgeable, friendly employees.
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February 2024 by Reneta Powe
The young man that waited on me was awesome!!
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October 2023 by MJ K
Store closes early 2:45 instead of 3:00 and staff won’t open door.
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March 2023 by stephanie wilson
Employee is rude and yells and screams. I was in the store today and she kept cutting me off and telling me what I should have done. The only thing that I was trying to do was return a package to AMAZON. I’ve never had to print out a label or do anything other than drop off. She proceeded to call the manager named Jaime and he was no help either. If she was actually a professional she wouldn’t have yelled and screamed also for him to be a manager the same. What an awful place I am going to work with the leasable to see if the lease can not be removed. They don’t need any business like this in such a nice environment. All these other reviews and she’s still not fired shows that the management and owners don’t care.
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February 2023 by Dawn Brinkley Moton
On Friday I went to the UPS location on Old Shell Road Mobile Al.. I experienced rudeness, racism and the worst service. I was yelled at and not assistant was asked to leave.
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June 2022 by Christopher Dieni
As you can see, this UPS Store location is really starting to rack up the bad reviews, so I'll share my story as well. Today, I was charged the better part of $3 for printing two (2) sheets of paper, a ton of technical difficulties when scanning, about 20 minutes of wasted time, and a ton of ATTITUDE! I needed some wet signatures on documents -- but my home printer/scanner died awhile back, and it would be foolhardy to replace it until after my impending move -- so I came to the UPS Store to print, sign, and scan the documents. Big mistake! To begin with, the two clerks present at the store seem overwhelmed and incapable of dealing with the steady stream of clients coming through the door. I brought my documents on a USB drive -- but it was also on the cloud if needed -- and so first and foremost they wanted to charge me $3.25 to rent the computer for 15-minute increments just to open and print the documents. We tried that, and the computer would not connect to the printer to print the documents. So, they had me forward the documents via email instead, and print them that way -- which is probably what should have been done in the first place. I immediately signed and tried to scan, but for whatever reason the scan was not processing, and wouldn't send the finished job either to one of their local folders or to my USB drive. They had no idea how to fix the situation, and were completely clueless in the face of technical difficulties. The whole time, there were customers coming in for other matters, and so the clerks' attention was constantly being divided and they were unable (and/or unwilling) to pay attention to any single task until it was fully resolved; they tried to multitask everything in the store, and do so very poorly. In the end, I never got my documents scanned -- so I need to find somewhere else to scan them -- and I was charged nearly $3 simply to open a file and print two sheets of paper, with the ultimate job being unfinished. I was very tempted to leave without paying but I'm not that kind of guy; if anyone from UPS corporate office is reading these reviews, I'd like my money reimbursed please -- because I certainly can't get back the time and patience that were wasted in this futile attempt!If you live in the Spring Hill neighborhood and are coming to this UPS Store because it happens to be the nearest one, I recommend finding another, or using a competitor.
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April 2022 by Tabitha Beaman
I went to get finger printed this last past Saturday, a young black guy waited on me, I hate I didn't get his name. He was very polite, kind, and I was greeted with a smile. I just want to tell him , thanks!
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February 2022 by Shelia McMillian
I was told by the clerk when I asked her to seal an envelope that the tape wasn't free! Unprofessional and rude.
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January 2022 by Jennifer Barnes
The clerk who begrudgingly took my large package today was barking orders at me from the moment I crossed the threshold, not once offering assistance. Not one semblance of politeness or common courtesy, and the words 'please' & 'thank you' are not in her vocabulary!!! Much less 'have a nice day'...I have never experienced such outright rude treatment at any UPS store, not ever. The receipt she very grumpily printed out forme was the last straw, which she resentfully handed me with no thank you, good day, nothing.Store #2422 at 12:29 p.m. today... in stark contrast to the past experiences at this store.
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August 2021 by Dariel Raye
The store is always neat and attractive, so I would do more business here if the employees were not so dismissive. They are condescending and abrupt as if customers are distracting them from doing something more important. Since my last experience with this annoying behavior, I limit my interactions to Amazon returns, which are rare.
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July 2021 by Brandi G.
I came down here to have my fingerprints done for the board of nursing. It's the only location in this district to have this service performed. I drove over an hour to get here after work. I arrived at 5:45, only to be told by the employee, most unapologetically, that fingerprinting ends at 5. I put 60 miles on my car and wasted hours of my life for nothing. It was obvious that the employee on duty cared little to none about the inconvenience. If I can possibly find another location to have this done I will. This was my second trip to this location to have this service performed. The first time, the prints did not get reported to the board due to a "software error." I was the only person in the store this time. I feel like the attendant could've done the prints given the distance I'd driven.
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April 2021 by Ben Brady
rude Cheryl going to fedex
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January 2021 by That One No one
Best of all in the area!!!
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August 2020 by Meredith G.
I went to get my fingerprints done here for work. From what I could tell there was only one person working, so I had to wait even though there was only one other customer. The girl who did my fingerprints was rude and impatient. I have pretty crooked fingers so it was not easy for me to lay my fingers down flat, and she just kept saying "again" with a rude tone. I won't be returning to this UPS store again.
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July 2020 by John Roberson
Great service!
