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August 2025 by Angel LATREACE
I ordered 2 pair of shoes from nike and i received a notification from ups saying that the package was damaged and missing items… i had to call nike to get them replaced now ups is holding the shoes and “WON’T fix the problem …Someone from ups stole the shoes i ordered so now my brother does not have school shoes THANX
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August 2025 by Ashaillenna
UPS Store #4690
This is by far the worst UPS store I’ve ever visited. The customer service is absolutely unacceptable. The employees are rude, unprofessional, and spend more time complaining and making sarcastic remarks than actually helping customers.
When I asked about basic shipping supplies, one of the employees snapped that they didn’t have them even though it was obvious they did. Why would a shipping store act like providing tape or boxes is too much to ask? That’s part of the service.
You work in a customer facing role. Your job is to assist customers not to treat them like a burden. This location gives the impression that customers are a nuisance rather than the reason the store exists. Out of all the UPS stores I’ve used, this one is without question the most poorly run and disappointing.
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July 2025 by Sheryl Lewis
The employees at this store were very rude and unprofessional!
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June 2025 by Christina Matone
Yeah the prices are ridiculous! 4 copies of just a document for a recommendation letter was $11.00. How is it 11.00? I don’t understand that? Do I get unlimited copies for the month?
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June 2025 by Robin Williams
Staff was very friendly, helpful and the store was very clean
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May 2025 by John Glaab
Setup appointment for notary and when I got there they didn't have a notary to do it. They didn't let me know in advance and they didn't seem to care that I gave up my lunch break for this appointment. AVOID THIS LOCATION.
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May 2025 by T L (Ms. T)
They show as open and then are locked up and gone 12 minutes before closing time.
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May 2025 by Patricia Phillips
I got to the store at 5:50pm after having driven 15 minutes out of my way and they literally locked the door in my face ! I can read the sign that says they close at 6:00. I knocked and the man that had walked out sat in his car a minute looking at me and the girl that locked the door wouldn’t even look up. Totally ignoring me ! AUGHHHHHHH !!! So frustrating.
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April 2025 by Isabel Hernandez
Empty no supplies. Smells like urine and mold. Stated they don’t do passport pictures and have no control over online appts. Wasted my time to drive 15 min down here for that bs.
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April 2025 by Heidi Mayfield
My package was damaged. The website will not allow me to file a claim, and the store won’t answer the phone.
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March 2025 by Laurie Nelson
Terrible customer service
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February 2025 by Antionette Lesure
Everyone was so nice. I got there at closing and the staff there was so patient with me. There was no rushing. Very nice and knowledgeable.
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February 2025 by R Godfrey
Pretty sad when a huge company don't even take care of their customers when they fall in doing their job. Paid for two day del on a package and the package was late do to their place not loading the package . Now that we are tring to get a refund after calling customer service.
The customer has to wait 5 to 7 days for a refund. They got their money upfront. Guess next time Fedex will be getting my business I wouldn't do business with UPS Store or recommend anyone doing business with the UPS Store
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February 2025 by jessica Wiggins
Horrible while sending my personal info to the Bureaus with my whole life in it. It made it to someone house never certified Mail at all. Just so happened someone honest open it and sent it back while I'm not sure where the other went spoke Supervisor no concerns never tried to get down to the bottom of it. All the person should
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February 2025 by Josh House
Will charge you $7.70 to print an Amazon return label. Better off to get it printed at Office Depot across the street for $0.80.
