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November 2023 by Cady Fields
The supervisor Steven is beyond disrespectful, foul, and unprofessional. He doesn’t speak to you like a normal human being. He yells, talks down to you like you’re stupid. I went to pick up paperwork yesterday as I’m outside speaking to a patient that stopped me to speak bc I was clearly upset, he runs towards me and gets in my face yelling and berating me. 100% shouldn’t work with the public or recovering addicts for that matter. After an incident yesterday I said I was calling my lawyer Steven blew my phone up 5 times just to call and yell at me because “he was pissed” any interaction I have with him I get talked to like I’m a child or in a way where acts like he’s above me. Like I’m stupid. And has an attitude like a female during her timeOf the month. He’s pathetic.
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July 2023 by leigh snow
My husband has been going to this clinic for almost a year. He has never missed an appointment. Passes his drug screens and pays his doctor's appointment in full but every 3 months when it's time to get a new PA for the insurance company there is always a problem. He saw the Dr on Saturday and paid. Did his u/a now it's Tuesday and he still doesn't have his medicine because they claim that the lab has not entered his results and insurance will not pay until they see he has a clean drug test. They tell him he has to do another u/a but if they didn't enter the results for the first one they are not going to enter the results for the second one. The doctors need to hire professionals to work the front desk and they need to do their job. If you don't like working with recovering addicts tyou need to get another job because when you are lazy and unprofessional you are jeopardizing someone's sobriety.
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July 2023 by Amanda Stapleton
Sam, been here almost 3 years and inside three years I have never met a messy or group of women that worked for a professional doctors office in my life. The doctor and one of the staff members that work there are absolutely amazing so I cannot saying this facility, but when a patient is calling stressing that they still have not gotten, their medicines, called in after a week of pay his people and then you call a nurse and a nurse hangs up in your face and then refuses to answer the phone and when I say this, I don’t say this because this happened one time this is happened multiple times more than I can count it is become absolutely ridiculous. If you do not want to work with recovering addicts do not work at a Suboxone clinic if you do not have the answers for sad patients do not work there.
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July 2023 by Erin miller
Always very professional, very kind and discreet. The staff is kind and caring. I really enjoy my visits to this clinic
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May 2023 by Halo Reese
Great people but its better to go down there if you need a assistance with something that is upsetting because the people or answer the phone won't let you talk to doctor an they are very rude.
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April 2023 by Rachel Logan
Great place. I am no longer in constant pain. They don't judge. They understand. But I miss my Dr. Taylor.
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March 2023 by Anonymous Anonymous
This place was great years ago, but it has gone way down. I saw another negative review on here that had the exact same complaints that I share. Prescriptions are written in error almost every time I visit, and it is hell to get the mistakes corrected. Once they collect your $200, you are just a body to shuffle in and out. Physical exams are not sufficient to medical standards. They claim to serve as your primary physician for your needs between monthly visits, but that is a flat out LIE!!! I have called on multiple occasions between visits for medical needs (such as having a cold), and I never get a response. Also, there is an obviously miserable, young punk that works in the call center. He is by far the rudest, most condescending customer service representative I have ever encountered. He cursed at me for asking questions. Bet I cursed back. Have fun with that $10 an hour job answering the phones buddy...I guess I would be miserable too..?
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January 2023 by Kimberly McNider
Vista Medical in Mobile is amazing! I have been a patient there for about 2 years and have never had a complaint. Everyone’s nice. I am 42 years old and can honestly say that my Dr there is the best Dr I have ever had. They actually listen to you and care about your well being and go above and beyond to help you in any way they can. I would recommend Vista to anyone that has an Opiate addiction.
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September 2022 by Happy Ex-Wife
This place is a joke. They increase the price yet provide less service than they originally advertised. They mess up something every. single. month.!!! And not just for me but also for the other 4-5 people I know that are patients here too! Once they mess up, it takes forever for them to correct their mistake! The staff is rude! Aaron, who works for the “call center” upstairs is the rudest person I’ve ever had the displeasure of talking to! And it’s every single time he answers! I’ve had him threaten me, hang up on me, yell at me, and be downright nasty!! I’m leaving this review after finding out his behavior was not just towards me but others too, who have had the same experience with him as I have. I personally believe they’ve taken on too many patients so now they can’t keep up and it’s a mess every month and maybe Aaron is overworked/overwhelmed but either way, he should not be in contact with patients with his behavior!! I’m actively looking for a new clinic where I feel valued as a human and not treated as a burden & where my money is valued and where I get an experience worth what I’m paying.
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July 2022 by Heather Mclean
Dr.taylor saved my life and relationship i have nothing but respect for him and all his staff and what they do .
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May 2022 by Michael Whatley
This place is allll about money to the extent they will not right any wrongs on their end if it costs them a penny only got half of my prescription and they WILL NOT send the other until I come pay for my next visit…and I’ve been coming here for years
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March 2022 by Ansley Pullen
I love this place! They saved my life when I started going here back in 2019. Everyone is so helpful except for the older white lady at the front desk. She has a piss poor attitude and will tell you that you are wrong. She is an awful person and I can only hope and pray that she looses her job! She needs to be drug!
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February 2022 by Thara Bean
This is my Dr office I love this place and the staff
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January 2022 by Katie Barnett
There should be more Doctors like the ones at Vista Medical. They don't make you feel ashamed for having an addiction.
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December 2021 by DrainedEyes
Vista Medical is saving lives out here. Dr. Taylor and both Smith's are absolutely some of the best doctors I've ever seen in my life. They're not pushy at all with dosage, BUT they always remind me that I can taper when I'm ready. I'm currently tapering and can't wait to not have to go here anymore, but this place absolutely saved my life. If you're considering treatment for addiction, I 100% recommend this place first, DO NOT go to some other sketchy back alley clinic, give these guys a call. This is not a paid review, I'm a real dude writing this because I have love in my heart for these people, genuinely.