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March 2024 by Jakotah Johnson
Renisha the store manager and Cornell gave me the best experience ever!!! I came in for a simple cleaning and they talked me into doing an upgrade on my ring!!! I absolutely love it!!! I would recommend this location and Zales to all my friends and family ❤️
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March 2024 by Joyce Morrissette
Cornell great customer service
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March 2024 by Veronica Phillips
Very friendly staff.
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March 2024 by Lauren Solene
I had my mother in law’s diamond put into my engagement ring. They helped me pick out the perfect ring and then switched the solitaire and sized it down within an hour. I am very happy with the service I received today.
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December 2023 by Kristen Hobbs
Purchased ring online received it missing a diamond, called c.s. and only thing they can offer is to refund or repair why not exchange its brand New!! So went with repair supposed to have it back by 23rd of December by Christmas and yet haven't even been worked on according to the repair tracker. Nothing has been done for the customer service I've received and definitely not impressed with the company's service bad experience overall!!! Still can't get anyone to answer the store phone ?
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December 2023 by Charles Bryant Jr.
When shopping at Zales, it is consistently enjoyable. Each encounter with the sales associates is pleasant, and they not only display professionalism, but also make me feel like a family member. The prices are excellent considering the quality, and Zales lives up to their insurance policy.
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December 2023 by Tashundra Davis
Super friendly workers. The manager was super nice and answered all the questions I had. Cornell was super nice with helping also. I will most definitely shop there again
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December 2023 by Bama Boig
She was a BIG help in helping me purchase my first engagement ring! Great customer service and she was really nice!! If I could give 10 stars I would.
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December 2023 by Emily Green
I bring my jewelry into Zales to be cleaned and inspected. The staff is very friendly and courteous. I will recommend anyone visit the Bel Air Mall Zales location for all of their jewelry needs.
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December 2023 by Leigh King
Amazing deals and everyone was so kind even though they were very busy!
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October 2023 by Ophelia Nichols
I gave zales another chance only because my husband wanted me too. He did find a necklace he was looking for. We were the first ones in there before they got busy which was good because last time, there were to many customers and possibly not enough sales associates. So we were treated very well. There was a very nice associate who helped my husband. I didn’t get his name but I can tell ya he’s very handsome. Might be the most handsome man in the mall actually so y’all just ask for “Mr Handsome” when you get there. The price of the necklace was about $200 cheaper than we expected it to be which was nice because zales is more of an expensive jewelry store but also good quality. That was nice: anyway, that’s my updated review after not having a good experience last time but they definitely made up for it this time. They even gave me a cute little jewelry traveling case as a thank you for coming back. I’ll think about it!? Just kidding!
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October 2023 by Christie Mangus
This was the worst experience of my life ,I took two of my wife's diamond rings to get fixed at zales ,heard a lot of good things about zales so I took them there ,the first ring only needed her prongs that held the diamonds in to be looked at and fix if it needed so in total it was three prongs that needed repair and they said that her prongs were all needing to be replaced so they were going to remake her ring so that she would have no more problems, and when I got the ring back they only fixed the three prongs and didn't remake her ring. They lied !and they kept it longer then the date they gave me to come back and and pick it up they didn't even call me to tell me they were going to be late I had to call and find out ,And costed over a $1,000 and now her prongs stick up and it catches everything so now she can't hardly wear it !And for the second ring it needed the prongs looked at and the ring was split on the bottom so she couldn't wear it ,it had to be put back together,and now those prongs stick up further than the others now it catches on everything and she can't hardly wear it also ,and that ring costed over $1200 to fix and it was also later then the date to pick it up and no one called again to let me no.and when i went to pick it up it wasn't the greatest experience I've ever had and while I was waiting they made me feel like I was wasting there time ,and when I said something about the price they couldn't even understand why I was charged so much ,so I don't recommend at all !will do business elsewhere!
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October 2023 by Sylvia Heningburg
I absolutely love Zales the Jewelry is so beautiful Cornell is my guy, he always helps me find exactly what I want I will forever be a zales customer.
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October 2023 by Karen Alexander
The customer service is excellent. The attention to detail and customer convenience, in addition to the friendliness of the staff is certainly a plus. The attendant took their time with me and I got exactly what I needed. Definitely a five star facility.
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October 2023 by Donovan Martin
A huge shout out to Cornell Dickinson!! This guy is very knowledgeable with helping customers make great choices when purchasing jewelry! He’s always very friendly and willing to help and meet the needs of the customers!! Keep up the good work man!
