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November 2023 by Shekire Mcdonald
I purchased a table set for 1,100 and odd dollars 11/7/23 which came in supposedly 11/14/23 which none called to tell me my item was there I had to call after work 5pm to get that information so 11/15 I goes in the rain to pick up my set’excited thinking my family will have the table I chose by thanksgiving then my delivery guy gets the set home and by 10 he was done with the set up I notice it’s the wrong set,Now im upset after work so I called Badcock 1st thing 11/16/23 to simply tell them off the mistake they made and to swap my items out evenly and deliver +set up since I now would have to wait’ another week and pay people all over because it’s their fault for not verifying my item before I left the store’however they wanted me to still pay $100 towards delivery when they didn’t follow protocol. So now I have to pay someone else to take wrong set taken back and wait for a refund of over 1100 back in 3-5 days because a selfish company wouldn’t waive$199 for delivery $99 for my trouble like you need it more than me. Zero stars
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October 2023 by Robert Campbell
Store Manager (Erika) was absolutely wonderful. She went above and beyond to make sure I got the best deal possible. At the end she even gave the sale credit to one of her employees. Next time I need furniture this will be my first stop just because of this experience.
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October 2023 by Leah Brooks
I have bought several things from badcock over the years and this is the first time I tried to return something! Is it normal to only give 24 hours to return a product, you need more then a day to see if it's a good fit for your family, I called and told the lady Kayla at the montgomery store that it's a default and it's an accident waiting to happen and she said there was nothing they could do! My recliner is even completely paid for and now I have to suffer. There's stuff is way overpriced too, for them not to give you a decent amount of time to return something. I will never buy from yall again! Yall also have the worst customer service! I beleive in carma! Pissed customer!
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August 2023 by Sharon Harris
My #1 Go To STORE. The Staff very Courteous,Sweet,Helpful and always on Point.I Highly Recommend Badcock ( Montgomery,Al.) Hey Crew ,Your The Best ???Great Prices / The Best Furniture.Sharon Harris
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July 2023 by Nikaylah K
Everyone in the store was very professional and such great help. Akeem & Erica took my sale, and helped me find the perfect bedroom set. Bryant and his team also came out and delivered everything in a timely and professional manner. I’ll definitely be shopping with bandcock again.
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June 2023 by Melissa Robinson
Eddie was absolutely amazing ?? SHE is a jewel.
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May 2023 by Tia Harris
Horrible experience! Save your money and spend it else where. Delivery driver was very rude and disrespectful. I was very uncomfortable and disrespected to the point I had to ask them to unscrew every screw and get out my place ! Also, the disrespectful delivery driver, stole my scented wall plugged . I contacted the driver and informed them I was on the way home from work & the driver told me that they were at apple bees eating when they were suppose to been at my address with the furniture and that they will bring it when they finish eating as if I’m on their time. The Montgomery location had very poor communication skills and I had to constantly contact them about the status of my delivery. This was a very horrible experience and I don’t see why anyone would want to deal w this location & this is coming from a badcock lover! If you are wondering about using them , I hope this review helps. PLEASE RECONSIDER. VERY UNPROFESSIONAL! The manager never returned the phone call . Customer service is just all the way around horrible . Spend your money where you feel respected, appreciated, & valued ! The Montgomery location is not it ! Rate 0/10. No manager or not one soul called back to get information on the situation, refund, or redelivery options after I reported it !
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April 2023 by TaHarra Hicks
Upon entering the stiore I was greeted by Asst Manager Erika who introduced me to Sales Rep Chris. Both were very professional, knowledgeable and very eager to assist with my requests. Chris was very thorough in explaining my payments, protection and pickup. At the end of my purchase I was introduced to store manager Brandon who also was very friendly and professional. I have been a customer with the Montgomery Eastern Blvd location for over 10 years and each time I have shopped my experience has been great, reasons for my loyalty. I greatly appreciate the staff and making each and every purchase a smooth and enjoyable experience….
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February 2023 by Cher Prewette
My sales rep made sure I found exactly what I was looking for regarding a new sofa and matching dual powered recliner. She was professional, listened to what I said, and was most helpful in assisting me through the steps required to make my purchase, setup delivery, did so in a timely manner. She went above and beyond by making sure my visit today was a positive experience. I would highly recommend this store for all your furniture, appliance, and electronics purchases. There are financial plans available for everyone. I had an excellent purchasing experience and the customer service is outstanding.
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February 2023 by charles hurt
Walked in got good prompt service and walked out with my product on order
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November 2022 by Takeshia H
I loved the staff in the Montgomery store. Everyone was so kind and helpful.
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November 2022 by Jonathan Jackson
Staff was more than willing to help.I didn't have to walk allover the store looking for assistance.
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October 2022 by rashonda Washington
I love the experience the service was great,friendly,and very nice. Ms. Eddie M was very helpful she went above and beyond for us.I would recommend Badcock to anyone in Montgomery and ask for Ms.Eddie
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September 2022 by Mia Amar
Ms. Marietta Davis and Joey Warner are great sales associates in Montgomery location. In my opinion it was better than Prattville location (not saying customer service was trash in Prattville...it wasn't) l think it's because they didn't have what l was looking for and l was referred to go online for assistance. I went to Montgomery store they were beyond helpful (plus l hate trying to figure out things online). Once again I'm not saying Prattville customer service was bad...l think Montgomery store customer service was better ?
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September 2022 by Jalisia Poke
Very great customer service here. very friendful , helpful and informative. Just wanted to give a shoutout to Mr. Joey and Mrs. Erica for being so great . Thank youuu!!!!!
