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December 2023 by Ale Coulter
I had a horrible experience here. I took my new cat in for a “free visit” and wound up paying $150. On top of that I was misled into getting a payment plan to get a surgery done after I agreed to the plan they then explain I would owe another $600 out of pocket. The wellness plan is $80 a month and I have six pets total so if I got the wellness plan for all my pets I would pay $5760 a year on vet expenses alone!Also if you don’t believe me that it is a scam this is from one of their employee’s “This corporate does not care about its employees, clients, or animals. The culture of my current clinic is terrible and has been an ongoing issue for YEARS. The staff is severely underpaid and expected of so many things. The amount of responsibilities that the VA’s have is incredible shocking, especially considering the fact that they do not have to have prior experience or a background in vet med. VA’s at Banfield do nearly the equivalent to what a vet tech does. The vet techs get pushed over and are pushed to the max with their own panels as they arent given extra assistance and expected to do things on their own. Doctors and surgery VA’s hardly get a lunch break. We are overworked and pushed to reach high pet numbers everyday which severely compromises the care of your animals. I, personally, would never ever bring my pet to a Banfield after seeing the type of medical treatment and care that Banfield produces. Everyone is insanely burnt out. Double booking new pets is acceptable as they are attempting to put more pets on wellness plans.Speaking of the wellness plans, that is all that they push for and all that we are praised for. I did not join to sell wellness plans, I joined for the genuine care and love of animals. Please, I beg of you, if you truly love and care for your pet, do not take them here. MARS is a money hungry corporate that doesn’t care about your pet and milks the most out of their employees.”
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December 2023 by Wanda Rousseau
Staff is really great with my babies. They remain calm even when my babies are acting up
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December 2023 by Daniel Turbeville
4 stars only because we haven't visited yet. Called to inquire about options for my little dogs stomach trouble. Laly was super helpful professional and very nice.
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December 2023 by Bradley Hall
This place is always amazing. The staff is phenomenal and both of our puppers love seeing them.
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October 2023 by Dana Stringer
The staff were so kind. They took us in with short notice. We didn't get the news we wanted, but they were so kind during the entire process. Then they sent the sweetest condolence card a few days later.
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July 2023 by Niccay Boston
My experience was horrible.. I was talked into getting a pet wellness plan (the front desk lady said I’ll be able to cancel this plan anytime not mentioning it’ll be a large unaffordable payment to cancel.)and it turns out to be a contract.I’m pretty sure it’s a commission thing.& im not the only one i have seen other people reviews .. so this is what they do….BEWAREEE!!!!
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June 2023 by Amber Nicole
I adore the staff here. They’re always so wonderful to my baby and I.
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January 2023 by Priscilla Whitaker
Sam had a great visit. He got his teeth cleaned and had a mass removed between his toes.
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January 2023 by Victoria Lambert
Always friendly with my husky and two kittens. They are great with pick-up times and keeping a positive attitude.
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December 2022 by Mrs. Nicole Gettridge
Wonderful Service! Thank you for taking great care of SheRa Adora! ? ??
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October 2022 by ROCK
So very pleased and grateful for the services and staff from Animal Care Center. Dr Todd and her assistant, Michelle, were very thorough to find out what was wrong with my sweet kitty. They treated my cat very well with patience and care. I would highly recommend.
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September 2022 by Kristy Mills
My Ruby LOVES Dr. Prevatt, Jessica, and the entire team in Montgomery! I’m so grateful because they know she’s a wild child! But they know how to handle her! They all are so kind and gentle. They take such great care of my baby! Thank you so much for loving my girl and treating her like she is part of the family! ?? I’ve attached her picture after todays visit. She was worn out ?
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August 2022 by Cristine D.
I have nothing but positive things to say Banfield Montgomery! Dr. Randall and her staff go above and beyond for all the furbabies! She is always so attentive to the needs of my girls and calms my nerves if need be! We have been going to this location for years but we travel for my husbands job, so we see other locations. I miss Dr. Randall when we are gone. It's nice to have a vet and staff you can trust 100%. One of my girls has seizures from hydrocephalus, and Dr. Randall stays on top of it! Thank you for such a wonderful, loving, caring service. You make us feel like family!
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May 2022 by geanna gray
The staff took very good care of my new cat Missy. I was happy to learn that she is healthy but a couple of pounds over weight. Thanks for being so kind to us??
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April 2022 by Eric Lowrey
So grateful they letme come in with my pup Last min. They possibly saved my pup from loosing his eyesight. Again they were all friendly and went above and beyond for an out of town new patient. They explained everything and were just great.