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March 2024 by Noah Smith
Great place , it has good rooms and service the location is really good and the breakfast ?
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March 2024 by William Rodriguez
Extremely surprised of this Bestwestern.Outside parking and entrance to property is less than ideal. Lobby is very nice. Elevator is old, does the job. Hall way and room was great.
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March 2024 by Gerard Addison
Rooms: Need help
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March 2024 by Jimmy Simmons
Noteworthy details: Ok
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March 2024 by Aaron ROBEY
Very disappointing! I expected more from a Best Western.Carpets were dirty In the hallway AND in the room! It looked like somebody had bled next to our bed. There was a dirty wash rag hanging from our shower rod. The shampoo and conditioner bottles had not been replaced. There was very little in the bottles. There was a bag of Chick-fil-A leftovers (from the previous occupants) in the fridge. The room had obviously not been cleaned. There was trash underneath the suitcase stand! But the bed linens appeared to have been laundered and the beds were comfy. Would not recommend it for the price!!!Rooms: Dirty, not restocked. Previous occupant's left overs in the fridge.Dirty washrag hanging on shower rod!Food & drinks: No coffee at the breakfast bar...at 7:15 am!!!Running out of many items!
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March 2024 by Henry Cortes
Not a place I would stay at again! The hotel common area and the room itself were very dirty as far as furniture and carpet. Very outdated furniture, the bathroom commode was crooked against the wall and bath tub area was stained. The following morning the breakfast that was offered was way below average. Hockey pucks for biscuits!
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March 2024 by Nika Mel
READ REVIEWS BEFORE BOOKING! ITS FUNDAMENTAL.I CAN ASSURE YOU NOTHING IS BEING DONE ABOUT YOUR COMPLAINTS. THE ONLY TIME YOU'LL SEE THIS LOCATION AT ITS BEST IS WHEN THEY'RE EXPECTING THEIR ANNUAL INSPECTIONS. OTHER THAN THAT, YOUR COMPLAINTS ARE LAUGHED AT. THE "MANAGER" THAT RESPONDS TO THESE REVIEWS IS NONE OTHER THAN THE SAME PERSON THAT CHECKED YOU IN. THIS LOCATION HAS NO MANAGEMENT. BC THE OWNER BIN PATEL DOSEN'T WANT TO PAY FOR MANAGEMENT, SO HE HANDLES IT ALL, BY HIDING AND PUSHING YOU OFF TO THE POOR EMPLOYEES THAT HAVE ZERO TRAINING FOR SITUATIONS AS SUCH. YOUR MOCROWAVES HAVE MORE THAN LIKELY BEEN PAINTED THROUGH, ROOF MOLD HAS TAKEN OVER THE MAJORITY OF YOUR ROOMS. AS OF NOW I'VE BEEN IN CONTACT WITH CORPORATE OFFICIALS AND THEY ARE CURRENTLY INVESTIGATING THIS LOCATION DUE TO THE OPERATION AND CONDUCT BEING ESTABLISHED HERE. PEOPLE WORK TOO HARD TO BE TREATED LESS THAN THEIR WORTH. AVOID THIS BEST WESTERN AT ALL COST.
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March 2024 by QurNissa Battle
Warning -COCKROACHESDo not stay here!! Absolutely the worst customer service.First, they put me in a room where SOMEONE WAS ALREADY IN. I open the door with my key and there was trash everywhere and people in the room! Went to tell the front desk and they continued to tell me there was no one checked into the room I was given. After going back and forth she gave me a new room. (Why she didn’t go see for herself is BEYOND ME). They were extremely incompetent. Once I get my new room I thought I was satisfied. WRONG. there were roaches in the bathroom, crawling on the walls and on the furniture. Absolutely disgusting. We complained as soon as we found the roaches. She proceeded to tell me they would come spray pesticides in the room we were already staying in! Asked to speak to the manager about the quality and conditions of the room and she proceeded to hand me a business card and said call Monday. Reached out to management and they refused to compensate for the horrible cockroach problem and the way the situation was handled by the front desk staff.I would highly advise from staying here. The rates are entirely too high to worry about cockroaches visiting you throughout your stay.Do better.
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March 2024 by Richard Tuttle
I booked a 2 queen bed room for 2 nights because our sons were riding motocross at Monster Mountain motocross park in Tallassee. The location is great just because it’s right off the exit but that’s the only positive about this place. The whole motel reeked of marijuana, it was extremely loud because of wild guests on both sides & above us. We got up after the first night to find that my truck window had been broken out & several items stolen. We canceled the second night & got an Airbnb. The hotel staff couldn’t cancel our second night because I had booked with points so I had to call the 800 number. There are several motels & restaurants vacant in this area with windows broken out & homeless people squatting in them. The drug problem & homelessness is out of control here & it shows. The officer that responded to my call said that this was a common occurrence & that I was lucky I didn’t lose more than I did. I highly recommend avoiding this area/exit if you will be staying anywhere near MontgomerySafety: My truck was broken into & items stolen. Hotel reeks of marijuana. A lot of homeless people walking around the property & adjacent areas. Obvious drug activity out in the open parking lots and street corners.
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March 2024 by Austin Shelby
The hotel itself was a great stay. The location was not the best and someone was smoking pot in their room on the 3rd floor hallway smelled from it. Would stay here again regardless of how other guests treated the place.
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March 2024 by Ron Jackson
Great experience. Breakfast is good.
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March 2024 by Nancy Frank
Over the years, we have stayed here as it is our stopping point between Houston and Atlanta. Last time we began to see a downturn of the hotel itself. This time again we find after getting prepared to retire, the a/c did not work - we opened our windows. Thank goodness we were on the second floor. The elevator and the hall of the 2nd floor smelled of pot. My husband went for breakfast with nothing to eat as they had miscalculated what was required. And he told me the coffee was horrible. I relayed all of this to the desk clerk and requested a return of my money. She said the manager, who would have to handle that, would not be in for 3 days. I left my name and number. We shall see - Nancy FrankNearby activities: Gas stations are close.
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February 2024 by Adithya Bhargav
There was a quality of service at affordable price.Proper response by the team and respective management.
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February 2024 by Heather Sanford
DO NOT STAY HERE!!! We arrived. Was treated by somebody who did not know what to do. Somebody took care of us (the ONLY person we saw in days who actually did something). There was a plastic bag over our smoke detector. When I called the front desk I was accused of putting it up to smoke. She then told me if I smell smoke just to call her. Everything was dirty, rusty, and nobody that worked there was doing anything. Sitting around in the breakfast area. When we spoke to the fire department they informed us to not stay in this area because they make the properties look great online when they are nothing like that in person.
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February 2024 by Bruce Riggins
This place was a dump. The sheets on one bed looked like they hadn't been changed, with little black hairs all over the sheets (we didn't check the other bed). The common areas looked like they hadn't been cleaned in weeks. For breakfast, there was one spoonful of eggs, the 3 remaining biscuits were soggy, and the pastries were almost gone.Stay anywhere, but don't stay here.
