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March 2023 by A L Reaves
Waist of time. Don't bother calling you will get the wrong info and bad energy from counter clerks and staff period maybe because of the amount of traffic coming through the doors clearly the workers are underpaid and or incompetent of proficient customer service. Told me anything over the phone looking back in a very condescended way, because it was a whole different story and different requirements to rent a car in person. I told her over the phone I was carving an Uber and wanted to call before coming. Word of advice, when people call you to ask about availability and requirements that is a great time to tell them what your location asks of all it's customers prior to renting a vehicle from you. I am almost 50 yrs old and was using a major credit card to rent cars all the time at a different company. Yet have never had to show proof of income. pay a deposit that's 5 times the cost of the rental and mandatory to have insurance in my case I did not have a vehicle of my own at the time so I didn't have any insurance and That's when the internal B S monitor just shut down and walked away. The insurance cost more than the rental. I don't know who did it to you all nor why but you guys need to stop. I will never recommend this location to anyone not even an emergency.
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March 2023 by Megan Hughes
More than once I have experienced someone with a misunderstanding. Myself and others have been misguided on the things you have to go through to get a rental. You must book online and have an actual MAJOR CREDIT CARD and a BANK CARD and your IDENTIFICATION and LAST FOUR CHECK STUBS and YOUR LEASE and YOUR UTILITY BILL.
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January 2023 by Gerard
I thought the young woman working the desk was very polite, friendly and courteous. Because of her I enjoyed my experience with Budget car rental
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October 2022 by Jacquelyn Langley
Staff was very knowledgeable and helpful.
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October 2022 by David Dover
The place is very clean and the staff is very friendly. The staff was knowledgeable and thorough. The process was very easy and timely. I did have to wait after finishing the paperwork, only because they were making sure that the car was full of gasoline and was clean, I'm willing to wait for that. The service and staff experience was excellent. I would recommend this Budget Car Rental location to my friends and family.
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September 2022 by Elizabeth Blakely
Very nice people
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April 2022 by Celine Provax
Car smelled like farm animals lived in it. Hours of operation were wrong. Rude employees. Thank God I will never be returning to Montgomery what a armpit!
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March 2022 by Addy Ham
3 times trying to make call they hang up on me
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March 2022 by Annette Brown
Quick & efficient & friendly
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June 2021 by MaKayla Sammi
literally THE worst people to rent a car from. and so rude for no reason.
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April 2021 by Charles Morris
Fast and friendly service. Customer satisfaction is obviously at the fore of this company's business model. I enjoyed my experience. I am sure you will, too.Check 'em out!
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April 2021 by Brittany Rogers
These people give you the run around went there three weeks ago to rent a car didn't have my car left told them I would be right back. Then get back just for them to say they no longer have cars. Went this morning asked for checks stub and bills give them what they ask for and because the check stub wasn't from last week the refused to rent me a car again.
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January 2021 by jordan castaneda
Seriously, what is the point of having a reservation if they don't even communicate with their dispatch? I made a reservation on the phone, I was assured that yes they had a car ready, I went to pick it up and got lost on the unnesecarily hidden entrance, and was immediately told by an incredibly rude front desk clerk that "if you coming in for a car we ain't got none today." I turned and walked out. I hope I'm never in a situation where I need a rental again, and if I am avis and budget won't be on my list.
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February 2020 by B B
Older facility - incredibly nice staff
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November 2019 by Bill Lewis
Helpful and professional