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January 2026 by I gusti Yadnya
The vehicle i got from carmax was amazing
The best quality the best ever
Used but like brand new thanks carmax
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December 2025 by Tosha Johnson
When i say, Carmax is my number 1 dealership with excellent customer service. I had issues with my vehicle, the service center came to my rescue. Shout out to The service center members in Columbus, GA. Melanie and Luke
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November 2025 by Bri
I will update this review once my issue is resolved. Right now I’m just getting the run around and Carmax Norcross is pushing it back off on Carmax Montgomery and vice versa. At the end of the day, y'all advertise that you should be able to go into any Carmax so why can’t Carmax work together to solve issues instead of cause stress on the customer. I have other important things to focus on outside of purchasing a vehicle “new to me” and soon finding out it needs $4000 worth of work and they are refusing to purchase the vehicle back. The standard used to be 30 days to return so why not grant that as a one time courtesy to satisfy the customer.
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November 2025 by Brian Richardson
Hassle free and easy experience,
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November 2025 by T-Stackz
Amazing and quick!
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November 2025 by Kristen Lawless
Great customer service….
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November 2025 by Andy Sears
My first experience with purchasing a car at CarMax was excellent. My second purchase was HORRIBLE, that's why just three stars. I am not sure I would recommend them due to my most recent purchase.
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October 2025 by Desiree Taylor
October 2025: Because of the exceptional service I received from Carmax in the past, I decided to do my oil changes through them. Once again, CJ showed a great amount of professionalism, expertise and care - which I appreciate. I also appreciate his colleague, Quentarris S., who was personable when I arrived and remained professional throughout my wait time. He was also very thorough during the check-out process. I give Carmax a 10/10 and would definitely recommend to anyone looking to buy a new car or to get it serviced!
CJ, CJ, CJ!!! You are a lifesaver!! So professional, thorough, competent, integrous and reliable! When I had a couple of issues with my newly purchased vehicle, you were diligent in making sure things were handled and that I was satisfied, despite any inconvenience! Thanks for going above and beyond!
CARMAX: GIVE THIS MAN A RAISE!!!!!
My overall buying experience was an easy one, and I am a satisfied customer overall!
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October 2024 by Charlie S
Could not have been easier or more pleasant. Convenient appointment time. Walked in with all the documents. Took 20 minutes and walked out with the check.
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October 2024 by Brenda Smith
I Had an Very Pleasant Experience at CarMax. Customer Service Is The Best Ever. From Eldon to Robert from the Beginning to the Finish Line! Application Process in Purchasing My New SUV was Easy and Done in a Timely Manner. I am Recommending My Family and Friends to Purchase Their Next New Car at CarMax. Very Friendly Staff and a Great Atmosphere ?
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October 2024 by Kenn Yap
Great customer service. The team at the montgomery branch were very helpful in answering our questions during the purchase. The paint touch up services were also good.
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October 2024 by Adam Smith
I recently went to CarMax for an oil change, and I couldn’t be happier with the service! Charles, the mechanic, was professional, friendly, and efficient. He took the time to explain what he was doing and ensured everything was running smoothly before I left. The whole process was quick, and I felt confident in the quality of work. If you’re looking for a reliable and skilled mechanic, Charles is the one to ask for. I highly recommend him and the team at CarMax!
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September 2024 by Melissa Robinson
Tried to sell our car to Carmax at the Montgomery location but left disappointed and frustrated. We received an instant offer online and scheduled an appointment for 1:30pm the following day to bring it to the store for an appraisal. We thought that a 1:30pm appointment actually meant 1:30pm, but were incorrect. When we arrived, a staffer told us to have a seat and that someone would be with us shortly. 30 minutes later at 2:00pm he came back and asked us to scan a QR code to "check-in", so we sat in a waiting room 30 minutes past our scheduled time before we were ever actually checked-in. We waited another 15 minutes without any further interaction with the staff before asking if we would be seen soon. At this point (45 minutes past our scheduled appointment time), the staff member apologized for the delay and said we were being prioritized and that hopefully someone would be available within the next 15 minutes. For those still keeping track, he was offering the possibility that we would start our appointment over an hour past the scheduled appointment time. He gave an excuse of prioritizing appointments, but that they also had other appointments and walk-in appointments and they ran over. I asked what was the point of scheduling an appointment, and he gave me a line about how they are prioritized, but the store only had 3 associates available. Apparently Carmax will allow you to schedule as many appointments as you like, but it is a gamble of whether they actually have anyone to help you at that time. It feels as if the goal is to say anything to get you into the store and once there you are on their time and they no longer respect your time as customer. It felt very much like a slimy used car dealership experience that we were trying to avoid.
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September 2024 by Falon Marshall
Horrible experience. The store representatives were friendly, and that was about the only positive. I went online to do an appraisal and explained my car condition. Called in to ask if the offer is correct based on the conditions, they said yes. Went in store with the car and let them know the condition, they dropped the offer by 3500. So i needed to pay the difference , no problem. I had to come back with the money the following week on my next off day, the offer then changed to 500. The car exterior and interior were excellent, brand new tires, tune up, 2 new batteries (accessory battery and standard), new radiator, upper and lower hose, new thermostat, the car just wouldn’t catch to crank and I explained this and they inspected the car on arrival. Highly dissatisfied, especially with a 2018 Jeep Compass , was offered $500. I guarantee they will fix the issue and sell it for a hell of a lot more.
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August 2024 by Jackie Killings
Didn’t get all repairs completed on scheduled day but Lindsay is a work horse and set up repairs with a more skilled vendor. She is great. CarMax should be proud to have her!
