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September 2022 by Stacy N.
I created a pick up order for my niece that's attending the university. Since im located in Arizona this was the best way to get her essential items. After this experience we won't be utilizing this Walmart in the future. Pick up was confirmed for 8pm and I received an email right at 8 saying there was a delay and they would let me know when it was ready. It ended up being ready about an hour or so after that. She arrived at the pick up at 11:55am and waited over 40 mins for the order. We called customer service and the pick up number and no one ever came to the phone. She ended up having to go into the store and let them know she was there and where she parked. This overall was a terrible experience and the associates were very rude. After reading other reviews (which I should have done before placing the order) I now know at this Walmart this is typical.
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May 2022 by Tim H.
Terrible customer service at the self check out. I left a buggy full of groceries after they were almost completely scanned. The employees attitudes at the Ann St. Wal Mart are completely unacceptable. I will not shop this location again!
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June 2021 by Jim W.
First, let me say that the one employee I dealt with was very polite and helpful. My main complaints about this store were:* In the parking lot, they had set up several sort of trailer-generators with poles, atop which was a loudspeaker. At short intervals, it broadcast a message about wearing a mask, cleaning protocols, etc. All the other stores I've been to have thought mere signs posted at the entry were sufficient for this sort of thing. The loudspeakers gave the place a POW camp / re-education center vibe that I found extremely off-putting.* There was about 20% of the interior of this store that was barren - no shelves, no carpeting, nothing. It wasn't roped off, so you could walk through it. However, it just came across as odd - it wasn't even in the corner, it was just in the center of one side of the place. It didn't affect me, but it just added another layer to my 'what the heck is going on here?' feeling that had started in the parking lot...
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March 2021 by Allan J.
They don't pick up the phone and I've been trying to order groceries for 2 days and it still hasn't arrived
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February 2021 by Diane H.
This location has absolutely no customer service! When I go in there, which is only when I am in that area of town and have a rush need, I am never greeted. Getting assistance is like pulling teeth. The worse, though, is when my grocery delivery order gets sent to this location. I NEVER GET MY ORDER UNLESS I SPEND AT LEAST 30 MINUTES MAKING PHONE CALLS. Of course, they don't answer the phone. When I give up and press the key to speak to a person, instead of the delivery/pickup dept., sometimes someone will pick up and hang up immediately, so I have to call back. Most often they blame my not getting my groceries on the driver cancelling. Why didn't you schedule another driver? Why didn't you notify me?Then there is the product selection. Do not order fresh produce from them! The last two times I ordered strawberries they arrived with mold and looked like the ones that had been culled out to throw away.The location on Atlanta Hwy in Montgomery is much better, but I never know if my order is going to be sent there or to this location on Ann St. I think I need to cancel my grocery deliver subscription.
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October 2020 by Penny S.
It's typical Walmart. Self checkout which doesn't accept cash payments, 2 regular registers open with lines stretched to the back of the store and associates looking at you like you wrong for shopping!
