CVS, a well-known pharmacy chain, has received mixed reviews from its customers. While some have had positive experiences, others have expressed concerns about the store's cleanliness and the safety of its employees. The store is described as an "okay" location, but the reviewer noted that it was the "grimiest" of any in the area, with dirty floors and shelving. Additionally, the reviewer felt that the store was putting its cashiers at risk by having them act as "shoplifting prevention officers" at the entrance, which could potentially lead to personal harm. However, other customers have had more positive experiences. One reviewer was greeted and assisted by a friendly and helpful cashier, who even helped them download the store's app. Another customer, Mr. John Brown, was praised for his excellent customer service, as he told jokes, helped customers find what they needed, and provided great service to everyone he interacted with. The store has also been praised for improving its customer service in the last six to nine months. A reviewer noted that they had previously experienced poor service, with no greetings or assistance, but a new female pharmacist had started calling customers by name, which made a significant difference in their experience. Overall, CVS seems to be a mixed bag, with some customers finding the store to be clean and well-staffed, while others have encountered cleanliness issues and concerns about employee safety. The store's recent improvements in customer service, however, suggest that it is working to address these concerns and provide a better experience for its customers.
